Experience

Modern Hire - a HireVue Company

• United States
• Software Development
• 1 - 100 Employee

• Implementation Manager, APAC

  • Sep 2021 - Present

  - Understand client goals, success criteria and methodologies with the ability to translate client requirements into best practices - Deliver projects within scope and timeline with a high level of client satisfaction - Develop and maintain trusted advisor relationships with clients and internal partners to ensure seamless delivery of our solutions - Leverage organisational and time management skills to manage multiple implementations simultaneously - Independently complete implementation tasks such as application branding, network validating testing, integrations, single-sign on, and/or data extracts for new clients - Coordinate technical work to be completed by resources both internally and externally; including but not limited to client contracts, third party system integrators and partners - Manage client escalations and bring to resolution - Partner with Client Success Managers and Account Managers in driving client retention - Participate and drive internal initiatives (as assigned) to improve overall efficiency and effectiveness of the Client Success organisation and Modern Hire - Focus on operational excellence by leveraging internal tools, keeping systems current and following standard processes - Use of Salesforce, Spekit, Cloud Coach and Datadog Show less