Experience

Journey Health & Lifestyle

• United States
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Inside Sales Representative

  • Oct 2023 - Present



Resident

• United States
• Retail Furniture and Home Furnishings
• 100 - 200 Employee

• Sales Team Lead

  • Sep 2019 - Jun 2023

  - Provided real-time subject matter expertise to sales agents, addressing product features, policies, and operational processes. - Conducted hands-on coaching for sales agents, resulting in improved performance and customer interactions. - Collaborated with sales leadership to drive ongoing training and development for sleep experts, ensuring exceptional customer experiences. - Monitored and maintained productivity metrics in collaboration with WFM to meet SLAs, AHTs, KPIs, and targets. - Developed and executed strategies to address customer concerns and questions in real-time, enhancing customer satisfaction. - Effectively communicated trends, feedback, and product issues to leadership. - Created and nurtured a positive sales culture that motivated agents to achieve business goals. Show less



ToBox, Inc.

• United States
• IT Services and IT Consulting

• Community/Social Media Manager

  • Mar 2018 - Oct 2018

  - Developed content plans and engaging content across platforms, including blogs, social media, and newsletters. - Analyzed web traffic and community metrics to enhance engagement and relayed feedback to internal stakeholders. - Led community communication initiatives and maintained brand consistency. - Collaborated with cross-functional teams to align with marketing initiatives and ensure brand integrity. - Attended networking events and industry workshops to stay updated. - Developed content plans and engaging content across platforms, including blogs, social media, and newsletters. - Analyzed web traffic and community metrics to enhance engagement and relayed feedback to internal stakeholders. - Led community communication initiatives and maintained brand consistency. - Collaborated with cross-functional teams to align with marketing initiatives and ensure brand integrity. - Attended networking events and industry workshops to stay updated.



D&K Trading INC

• Los Angeles, CA

• eCommerce & Social Media Manager

  • Feb 2017 - Mar 2018

  - Managed daily business functions, updated products on websites, and ensured accurate product details. - Addressed customer service inquiries, managed returns, and handled product inquiries to ensure amazing customer experience. - Created and uploaded new product listings across various platforms. - Maintained eCommerce platforms such as Amazon, eBay, and Shopify. - Managed daily business functions, updated products on websites, and ensured accurate product details. - Addressed customer service inquiries, managed returns, and handled product inquiries to ensure amazing customer experience. - Created and uploaded new product listings across various platforms. - Maintained eCommerce platforms such as Amazon, eBay, and Shopify.



ARK & CO

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Return Authorizations Director & Social Media Assistant

  • Sep 2015 - Jan 2017

  - Reviewed entire returns process - Communicated and oversaw returns process with vendors, customers, and employees - Managed employees involved in the returns process - Authorized/declined returns in accordance with return policy - Provided customer service and accounts management - Created spreadsheets and monthly reports - Contacted, assisted, and built long-term business relations with existing clients - Managed warehouse inventory - Performed light shipping duties such as pulling styles, boxing, and shipping - Utilized UPS, USPS, and FedEx for shipping purposes - Assisted Social Media manager with creation of engaging content for all platforms, including blog pieces, articles, social media posts, and newsletters. Show less



ArynK.com

• Los Angeles, California

• E-Commerce Assistant

  • Sep 2015 - Apr 2016

  - Updated product information and content on the website - Created banners, images, promotions, etc. for display on the website using tools like Photoshop - Updated content managed areas including copy and artwork - Managed website configuration and parameters such as payment options and stock management - Investigated and reported any operational or technical issues that arose - Scoped and documented ongoing website functional projects and improvements - Tested and deployed functional projects and improvements - Liaised with e-commerce agency for day-to-day management of the website - Collaborated with internal resources for day-to-day management of the website - Evaluated approaches and strategies to improve website sales conversions and customer engagement. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2014 - Jan 2016

  - Prepared and served a variety of hot and cold beverages to customers - Took customer orders and provided exceptional customer service - Operated espresso machines and other coffee-making equipment - Prepared and served food items, such as pastries and sandwiches - Maintained cleanliness and organization of the store, including the dining area and restroom - Handled cash transactions and operated the cash register - Followed standard recipes and procedures to ensure consistent quality of beverages and food items - Stocked and replenished supplies, including coffee beans, milk, and other ingredients - Followed health and safety guidelines to maintain a clean and safe work environment - Collaborated with team members to ensure efficient operations and smooth workflow - Adapted to fast-paced and high-pressure situations while maintaining a positive attitude. Show less



Fallas Paredes Family Discount Clothing

• Van Nuys, CA

• Keyholder

  • Aug 2011 - Jun 2014

  - Opened and closed the store, ensuring proper procedures were followed - Developed staff by providing training and guidance to employees - Processed merchandise, including maintaining the sales floor, stocking, restocking, and merchandising - Managed a team of employees, overseeing their tasks and performance - Resolved customer complaints in a professional and satisfactory manner - Provided exceptional customer service, ensuring a positive shopping experience - Received and disbursed money, accurately handling cash transactions - Balanced cash registers and the store's safe - Prepared daily deposits, ensuring accurate recording of financial transactions - Sold products to customers, utilizing product knowledge to make recommendations - Operated a cash register, accurately computing and recording transaction totals - Greeted customers and assisted with their inquiries and needs - Priced merchandise, ensuring accurate and consistent pricing. Show less