Experience

NHS Leicestershire Health Informatics Service (LHIS)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Customer Support Officer

  • Dec 2016 - Present

  In my current role I develop mobile apps, websites and manage database configurations. I also provide customers with expert product support within the LHIS Application Software Development team, working closely with a team of developers to provide support for in house bespoke solutions to customers providing various services. My experience includes: • Developing and deploying mobile apps. • Developing and managing websites. • Managing and configuring DNS. • Database creation and permission management, web serving, reverse proxying, caching and load balancing. • Jira for Project Management and collaberative working. • Mapping API endpoints and am currently exploring .NET and C# programming languages. • BCS ISTQB certified Software testing qualification to professionally test mobile applications, web applications and any other bespoke applications developed within the team. • ISQTB certified Agile tester. • I have experience of UAT testing with advanced understanding of methodology, techniques and processes. • Selenium Webdriver IO for automated testing and VS Code for HTML CSS and JavaScript projects. • Supporting customers, raising queries, investigating technical faults, administering user accounts and finding solutions with the development team. • Managing multiple projects and challenging deadlines. • Supporting Project Manager(s), Product Owners and Stakeholders to identify risks and issues. • Agile Scrum methodology for complex collaborative working. • Creating test scripts and plans. • Creating use case and use stories. • Capturing requirements, scope, functionality and compatibilty. • Professional communication. • Support training sessions and quality reference publications. Show less



NHS Leicestershire Health Informatics Service (LHIS)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Registration Authority Administrator

  • Jan 2016 - 2016

  • Day to day duties of supporting NHS staff in the use and maintenance of NHS Smart cards used by NHS professionals that provide access to the national patient IT systems. • Regular travelling visiting Leicestershire and Rutland County and City sites, premises, troubleshooting and solving issues relating to Smartcard access. • Supporting User accounts access, queries and troubleshooting • Day to day duties of supporting NHS staff in the use and maintenance of NHS Smart cards used by NHS professionals that provide access to the national patient IT systems. • Regular travelling visiting Leicestershire and Rutland County and City sites, premises, troubleshooting and solving issues relating to Smartcard access. • Supporting User accounts access, queries and troubleshooting



De Montfort University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Assistant Technician (Performance and Events)

  • Aug 2015 - Oct 2015

  • Providing Technical support to students and staff in the Performance Spaces on campus. • Demonstration and training to provide safe use of facilities • Managing an asset database • Creation of Quick Reference Guides for technical equipment use • First point of contact for technical supportive issues that may arise on campus in day to day business as usual for all staff and students • Providing Technical support to students and staff in the Performance Spaces on campus. • Demonstration and training to provide safe use of facilities • Managing an asset database • Creation of Quick Reference Guides for technical equipment use • First point of contact for technical supportive issues that may arise on campus in day to day business as usual for all staff and students