Vipul Sakpal
Technical Support Representative at Wireless Nation- Claim this Profile
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English -
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Hindi -
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Marathi -
Topline Score
Bio
Credentials
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EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)
EF Education First
Experience
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Wireless Nation
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United States
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Wireless Services
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1 - 100 Employee
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Technical Support Representative
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Aug 2020 - Present
- Provide technical support and sales via calls & ticketing system. - Handle Level 2 and Level 3 escalated queries. - Test/configure networking equipment for residential and business clients. - Product management for UFB services via Feenix. - Provide technical support and sales via calls & ticketing system. - Handle Level 2 and Level 3 escalated queries. - Test/configure networking equipment for residential and business clients. - Product management for UFB services via Feenix.
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Hell Pizza
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New Zealand
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Hospitality
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100 - 200 Employee
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Duty Manager
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Mar 2018 - Aug 2021
-Provide great customer service. -Assist store manager in overseeing staff and their duties. -Train new staff members according to the Hell manual. -Inventory control of all meat products, fryer sides, and vegetables and procurement of them. -Implementing LSM plans as discussed during regional staff meetings. -Ensure Health and Safety procedures are implemented. -Provide great customer service. -Assist store manager in overseeing staff and their duties. -Train new staff members according to the Hell manual. -Inventory control of all meat products, fryer sides, and vegetables and procurement of them. -Implementing LSM plans as discussed during regional staff meetings. -Ensure Health and Safety procedures are implemented.
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Education
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2016 - 2019
Cornell Institute of Business and Technology
Diploma in Information Technology and Administration, Information Technology -
2013 - 2016
MES Garware College of Commerce
Bachelor's of Computer Application
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