Experience

Sky Hotels

• United States
• Hotels and Motels
• 1 - 100 Employee

• Director of Operations

  • Nov 2022 - Present

  United States • Streamlined current procedures for Holiday Inn Express, Wyndham properties • Training with Marriott Boutique division for opening of property in Oakhurst • Reviewed processes and procedures for Housekeeping, Front Desk, Breakfast Host and Maintenance • Interviewed for all positions to understand and provide feedback on better execution of interviewing and hiring processes • Collaborated with HR to review all hiring and termination procedures along with creating PTO, Sick days, and… Show more • Streamlined current procedures for Holiday Inn Express, Wyndham properties • Training with Marriott Boutique division for opening of property in Oakhurst • Reviewed processes and procedures for Housekeeping, Front Desk, Breakfast Host and Maintenance • Interviewed for all positions to understand and provide feedback on better execution of interviewing and hiring processes • Collaborated with HR to review all hiring and termination procedures along with creating PTO, Sick days, and other benefits package • Currently addressing total compensation package and creating Policy and Procedures standard to oversee all brands under Sky Hotels umbrella Show less



Panda Restaurant Group

• United States
• Restaurants
• 700 & Above Employee

• Regional Director Of Operations

  • Jun 2011 - Jul 2022

  Central Valley, California Planned and developed strategies to achieve excellence in guest experience and people development while achieving 30% restaurant contribution Hired and trained over 200 managers for new and existing locations Identified and opened new restaurant location for annual regional growth (expanded the region from 52 units to 82 units in 5 years) Achieved distinction of being Top 3 region in the company in sales and profitability for last 7 years Created and instructed employee development… Show more Planned and developed strategies to achieve excellence in guest experience and people development while achieving 30% restaurant contribution Hired and trained over 200 managers for new and existing locations Identified and opened new restaurant location for annual regional growth (expanded the region from 52 units to 82 units in 5 years) Achieved distinction of being Top 3 region in the company in sales and profitability for last 7 years Created and instructed employee development program to elevate and train entry level associates to management level Collaborated with other Regional Directors, and Senior officers to create annual company meeting agenda and training Developed and promoted 8 Multi-Unit Managers and 5 Area Coaches of Operations Instructed managers on a national basis using Panda University curriculum Completed annual reviews and allocated merit increases for all managers, Multi unit managers and Area Coach of Operations Collaborated with marketing and guest relations to resolve guest satisfaction opportunities Prepared and executed twice annual regional meeting to disseminate new policies and training for all associates Collaborated with finance to review and finalize all annual budgets and sales forecast Created and facilitated “Living your Best Life” seminar for all Panda associates in the region for Leadership development Show less



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Specialist

  • Oct 2010 - May 2011

  Retail Sales



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Internship, Audit

  • Jun 2009 - Aug 2009

  Completed tie outs of financial statements following Generally Accepted Accounting Principles Performed roll forwards utilizing the review and control methods assigned for given accounts Completed bank statement reconciliations Provided administrative assistance as requested



S & S Resources Inc

• Owner / Realtor

  • Jan 2005 - Jul 2008

  Prepared and Managed budgets and accounts to ensure financial viability. Recruited and trained agents to increase and close sales. Followed market trends and communicated recommendations as necessary to clients. Performed weekly payroll, and accounts payable and receivable utilizing Quick Book. Built relationships with clients and financial community to promote and maintain collaborative relationships to ensure viability of the company. Collaborated with clients, real estate… Show more Prepared and Managed budgets and accounts to ensure financial viability. Recruited and trained agents to increase and close sales. Followed market trends and communicated recommendations as necessary to clients. Performed weekly payroll, and accounts payable and receivable utilizing Quick Book. Built relationships with clients and financial community to promote and maintain collaborative relationships to ensure viability of the company. Collaborated with clients, real estate agents, banks, and underwriters on issues and problems related to customer loans to ensure prompt closings. Maintained detailed records of appointments and conversations to insure client needs are addressed. Show less



DAN GAMEL, INC

• Vice President Parts & Service

  • Nov 2003 - Sep 2004

  Developed and implemented training program for technicians that resulted in establishing career paths and performance based pay structure. Created a survey system to conduct a comprehensive analysis of sales, service & parts, and customer satisfaction. Organized team formats for the service department that resulted in technician efficiency increase of 50% and reduction in overhead expenses of $15,000 per store. Established a pay band system to make uniform pay structure and job… Show more Developed and implemented training program for technicians that resulted in establishing career paths and performance based pay structure. Created a survey system to conduct a comprehensive analysis of sales, service & parts, and customer satisfaction. Organized team formats for the service department that resulted in technician efficiency increase of 50% and reduction in overhead expenses of $15,000 per store. Established a pay band system to make uniform pay structure and job responsibility by position. Negotiated contracts with vendors to bring in additional service products to increase profitability. Conducted orientations and provided specialized training to insure compliance with new performance and pay systems. Prepared and presented financial analysis of the dealerships to CEO, President and General Managers. Performed evaluations providing clear, constructive feedback along with action plan to improve technician and dealership performance. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Expo (Assistant Store Manager)

  • Feb 2002 - Nov 2003

  Created sales plans and objectives for associates to increase sales and provide customer service Increased sales by addressing training issues and providing weekly feedback on sales goals Produced a reporting system to ensure proper staffing levels are maintained for superior customer service Provided training to department supervisors on writing performance reviews and developing their department associates Wrote performance evaluations and yearly reviews to provide feedback and… Show more Created sales plans and objectives for associates to increase sales and provide customer service Increased sales by addressing training issues and providing weekly feedback on sales goals Produced a reporting system to ensure proper staffing levels are maintained for superior customer service Provided training to department supervisors on writing performance reviews and developing their department associates Wrote performance evaluations and yearly reviews to provide feedback and pay increases Inspected project sites for EXPO policy and quality adherence Reviewed labor bids by contractor for validity of cost and completion time Established criteria to consistently surpass customer expectation in quality of installation Increased EXPO design sales by developing a forecasting system and coaching associates on sales and service methods Provided growth opportunity for employees by making game plans documenting specific qualifications needed and providing the subject material tools to achieve them Analyzed the housing and remodeling trends for projecting future growth potential Initiated standards in design and projects for customer service and follow-up Developed sales forecasting and tracking program for more accurate sales objective attainment Show less



TOYOTA MOTOR SALES U.S.A., INC

• Field Administrator

  • Jun 1995 - Nov 2001

  Coached in-store product knowledge sessions for Toyota Certified Used Vehicles(TCUV) Analyzed dealer sales and service to determine dealership ability to sustain fleet of vehicles for Toyota Rent A Car Program(TRAC) Allocated vehicles for dealers on the TRAC program to maximize utilization of vehicles and increase fleet and wholesale sales Performed inspection on TCUV vehicles to ensure they meet the requirements for the program Evaluated and implemented short and long-term… Show more Coached in-store product knowledge sessions for Toyota Certified Used Vehicles(TCUV) Analyzed dealer sales and service to determine dealership ability to sustain fleet of vehicles for Toyota Rent A Car Program(TRAC) Allocated vehicles for dealers on the TRAC program to maximize utilization of vehicles and increase fleet and wholesale sales Performed inspection on TCUV vehicles to ensure they meet the requirements for the program Evaluated and implemented short and long-term strategic sales and business plans with Dealer Principal and dealer management team Wrote and presented dealer consultation results to dealer management group regarding dealership profitability, customer retention and proper operation of sales, service, and parts to increase Toyota and dealer profitability Completed dealer inspections to assure proper use of POP/POS materials during promotions Conducted training presentations of new products to assure strategic and successful launch Directed sales planning and market analysis activities, including market research, competitive product evaluation and selling techniques Structured and allocated co-op advertising, general parts objectives, customer labor sales objectives, and new vehicle sales objectives Audited and analyzed warranty expense by conducting regular warranty reviews and tracking the dealer's use of "goodwill" funds Developed and maintained customer service standards to ensure maximum sales opportunities and brand loyalty Show less