Experience

Genpact Digital

• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Project Manager

  • Feb 2009 - Present

  Core member of centralized Transition Team , handling team of 15+ transition Manager and also responsible for Forecasting, PM allocation, de-allocation, utilization tracking , capability enhancement, assisting in commercial proposal/ RFP’s/ RFI’s, Due diligence, Blue printing, Process mapping, Budgeting/ Forecasting, Knowledge Management repository for New team members, technological enhancement/ Process adaptations.  Subject Matter expert level of knowledge in all F&A processes ( P2P/OTC/R2R/FP&A) and a certified process trainer, along with rich experience in process understanding of IT service help desk & non F&A processes ( Voice, Help desk, Transcription etc.) Managed 30+ projects for processes transition to Genpact as well as for external customers for setting up their Shared service center (SSC) & Global Business Services centers (GBS) across geographies. Proficient in transitioning processes, Rebadging, Reverse Transition from client’s location to the facility; setting up, stabilizing processes, and ensuring smooth commencement of operations to steady state or independent functioning Adroit in realizing process improvements and applying different tools & techniques in various business processes to enhance productivity & always exceed expectations on project profitability. • Exposure in handling multiple projects in parallel from diversified locations, collating updates from relevant functions and communicating with onshore clients and project team • Coordinating with business stakeholders and leadership at all executive levels and setting up Project Governance to ensure seamless transition along with the projected timelines • Proactively identifying risks and raise awareness of potential impact and create mitigation plans, Action Logs etc. •Defining and analyzing various Knowledge Transfer mixed approach at multiple delivery centers that results in cost and benefit for the organization