Experience

Eurotech Design

• New Zealand
• Wholesale Import and Export
• 1 - 100 Employee

• Service Specialist

  • Aug 2022 - Present

• Service Advisor

  • Sep 2021 - Present



AA New Zealand

• New Zealand
• Consumer Services
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2021 - Sep 2021



Noel Leeming

• New Zealand
• Retail
• 500 - 600 Employee

• Help Desk Support Technician

  • Oct 2019 - Jan 2021



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Specialist

  • Jan 2017 - Feb 2019

  Troubleshoot on Apple software and hardware Handle customer and Tier 1 inquiries on phone & emails Research required information using resources Manage and Resolve Customer Complaints Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Troubleshoot on Apple software and hardware Handle customer and Tier 1 inquiries on phone & emails Research required information using resources Manage and Resolve Customer Complaints Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Engineer

  • Jan 2011 - Sep 2013

  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection. Setting up/Troubleshooting their emails on various email clients and upgrading the accounts to Microsoft 365 Interact with customers to provide resolution for internet and connection issues. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection. Setting up/Troubleshooting their emails on various email clients and upgrading the accounts to Microsoft 365 Interact with customers to provide resolution for internet and connection issues.



Kayako

• United States
• Software Development
• 1 - 100 Employee

• Sales Support Specialist

  • Jan 2009 - Jan 2011

  Work with sales team to identify opportunities for new markets and growth. Perform up-selling and cross-selling of software to clients. Ensure sales team complies with company policies, procedures and business ethics codes. Work with sales team to identify opportunities for new markets and growth. Perform up-selling and cross-selling of software to clients. Ensure sales team complies with company policies, procedures and business ethics codes.