Junior Manager Content & Platforms

• Feb 2023 - Present

Junior Web Developer

• Jul 2021 - Present

Completed online courses on Codecademy and Udemy where I learned all about creating a website from scratch, applying styles, and making it dynamic/interactive using JavaScript. - Programming: JavaScript - Browser: DOM, HTML/CSS, JSON, Bootstrap - Data Servers: RESTful API servers - Implementing the latest Web application software - Creating websites with responsive design and modern UI - Agile methodology Completed online courses on Codecademy and Udemy where I learned all about creating a website from scratch, applying styles, and making it dynamic/interactive using JavaScript. - Programming: JavaScript - Browser: DOM, HTML/CSS, JSON, Bootstrap - Data Servers: RESTful API servers - Implementing the latest Web application software - Creating websites with responsive design and modern UI - Agile methodology

Customer Service

• Aug 2021 - Apr 2023

Team Leader

• Nov 2016 - Jul 2021

▪ Responsible for overseeing the day-to-day operations of a team of 4 people, distributing the workload evenly amongst staff of hundreds of e-editions of newspapers from the US, Europe and South America.▪Delegating tasks and setting deadlines for my internal team▪Training new team members.▪Assure that the team addresses all relevant issues in time and offer support in solving them▪Escalate technical issues which cannot be resolved by me or the team▪Familiarize the team with the customer needs, specifications, design standards, the development process, techniques and tools to support task performance▪Serve as a focal point to communicate and resolve interface and integration issues with other teams▪Provide monthly metrics and productivity reports to the management▪Manage teams performance and progress▪Taking action to correct and staff shortcomings▪Provide guidance to the team based on management direction▪Evaluate annually each team member and recognize accomplishments▪Create an environment oriented on trust, open communication, creative thinking, and cohesive team effort▪Coach and help develop team members; help resolve dysfunctional behavior▪Help keep the team focused and on track▪Constantly looking for ways to improve processes▪Attending and participating in team meetings. Show less

Online Data Technician

• Feb 2011 - Oct 2016

▪ Using our customized software to ingest and process texts, pictures and pages for the newspapersindustry▪ Reprocessing online publishing of newspapers▪ Transposing the PDF documents (raw information/news) provided by our clients into the web version of newspapers▪ Verifying the accuracy and correctitude of the information▪ Editing and releasing the newspapers against the clock, as each newspaper has a different andshort deadline▪ Interacting with customers in order to understand the specific requirements of each project to ensure that the best services are provided▪ Troubleshooting customer issues and facilitating requests▪ Providing assistance to other staff members▪ Research to produce high quality technology solutions and Testing the new software products Show less

IT Help Desk Support

• Nov 2008 - Feb 2011

▪ Installed and configured computer hardware, software, systems, networks, printers and scanners ▪ Monitored and maintained computer systems and networks ▪ Identified issues, investigated root causes, and recommended solutions to reported problems ▪ Provided technical guidance in activities associated with identifying, prioritizing, and resolving problems (in person, remote or over the phone) ▪ Set up accounts for new users ▪ Installed and configured computer hardware, software, systems, networks, printers and scanners ▪ Monitored and maintained computer systems and networks ▪ Identified issues, investigated root causes, and recommended solutions to reported problems ▪ Provided technical guidance in activities associated with identifying, prioritizing, and resolving problems (in person, remote or over the phone) ▪ Set up accounts for new users

Game Tester

• Jul 2007 - Nov 2008

• Perform functional testing activities • Collaborated with several teams: functional and specialized QC, developers, project managers • Created, updated and executed test cases when necessary • Contributed to the test plan development • Find, research and report bugs by using the testing and quality control tools • Periodically reported the evolution of tests and the progress of assigned tasks • Assisted, provided guidance and shared expertise with other team members on projects Show less

Data input, processing and validation operator

• Jul 2006 - Jun 2007

▪ Entering customer data from source documents within time limits ▪ Compiling, verifying the accuracy and sorting information for computer entry ▪ Reviewing data for deficiencies or errors, correcting any incompatibilities and checking the output ▪ Apply data program techniques and procedures ▪ Generate reports, store completed work in designated locations and perform backup operations ▪ Comply with data integrity and security policies ▪ Keep information confidential ▪ Entering customer data from source documents within time limits ▪ Compiling, verifying the accuracy and sorting information for computer entry ▪ Reviewing data for deficiencies or errors, correcting any incompatibilities and checking the output ▪ Apply data program techniques and procedures ▪ Generate reports, store completed work in designated locations and perform backup operations ▪ Comply with data integrity and security policies ▪ Keep information confidential