Experience

Vospers Motor House Ltd
• Motor Vehicle Manufacturing
• 100 - 200 Employee
• Accounts clerk

  • Aug 2016 - Present

Hobbs Ltd
• United Kingdom
• 1 - 100 Employee
• Sales advisor

  • Apr 2015 - Apr 2016


Aruba restaurant and bar

• Host/Receptionist

  • Jul 2013 - Feb 2015

  This position requires to deal with customers over the phone, in person and over e-mail, answering customer queries, advising them about bookings and taking payments for bookings. It involves a high degree of problem solving on a daily basis to ensure all customers are given the best possible customer service This position requires to deal with customers over the phone, in person and over e-mail, answering customer queries, advising them about bookings and taking payments for bookings. It involves a high degree of problem solving on a daily basis to ensure all customers are given the best possible customer service



Norfolk Royal hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Restaurant Supervisor

  • Jul 2011 - Nov 2012

  My key duties were to supervise restaurant. To check restaurant on daily basis to ensure cleanliness, high quality of food and food presentation and standards are maintained and to provide service to exceed guest satisfaction. As well make sure all staff’s service skills were up to standard My key duties were to supervise restaurant. To check restaurant on daily basis to ensure cleanliness, high quality of food and food presentation and standards are maintained and to provide service to exceed guest satisfaction. As well make sure all staff’s service skills were up to standard



Durley Dean Hotel

• Restaurant Supervisor/ Duty Manager

  • Aug 2010 - Feb 2011

  My key duties were to assist Food and Beverage Manager in the supervision of restaurant and banqueting operations. To check restaurant on daily basis to ensure cleanliness, high quality of food and food presentation and carry out corrective actions if necessary to ensure standards are maintained and to provide service to exceed guest satisfaction. My job was to conduct pre-shift meetings of employees. Keep up to date Health and Safety files. Liaised with conference and banqueting guests to ensure suitable set-up and provision. On duty manager shifts performed bar cashing up, supervised bar, checking in guests and was in charge for safe and many more duty manager related tasks Show less



Hallmark Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Assistant Restaurant Manager/Duty Manager

  • Nov 2006 - Aug 2010

  Started as a waitress in November 2006. My ability to learn new things and hard working had helped me get promotion as a restaurant supervisor and restaurant manager assistant/Duty manager. My key responsibilities were to assist Restaurant Manager in the supervision of Food and Beverage operations and run restaurant on daily basis to the highest standards. I was conducting pre-shift meetings with employees and regularly hosted service, served food and beverages. Part of my job was to maintain cutlery, crockery and equipment stock levels and keeping up to date Health and Safety files. Liaised with conference and banqueting guests to ensure suitable set-up and provision. On duty manager shifts I performed bar cashing up and banking, stocked up bar, looked after safe, covered reception, bar and many more duty manager related tasks. Show less



Christchurch Harbour Hotel

• Events Services
• 1 - 100 Employee

• Waitress

  • May 2006 - Nov 2006

  My key responsibilities were to serve food and beverage to the company’s standards and guest’s satisfaction. That included breakfast, lunch and dinner service as well banquets. My key responsibilities were to serve food and beverage to the company’s standards and guest’s satisfaction. That included breakfast, lunch and dinner service as well banquets.



Springfield Country Hotel

• United Kingdom
• Hospitality

• Chambermaid

  • Jul 2005 - May 2006

  My key responsibilities were to clean rooms according to company's standards. As extra duties I was working as a waitress in weekends and banquets. My key responsibilities were to clean rooms according to company's standards. As extra duties I was working as a waitress in weekends and banquets.



Applied Information Service Ltd

• Head of Customer Service/ Accounting clerk

  • Sep 1998 - Jun 2005

  I started as a data input operator, where my key responsibilities was to correctly input information by typing or scanning onto computer as well as photocopy documents. After six month I was promoted as a customer service specialist. My key responsibilities were to engage with customers by phone or in person, duties included answering customer queries, problem solving and providing detailed information on new products and receiving and processing orders. My ability of communication and sense of responsibility has helped me to make my career as a Head of customer service subdivision and a Cash accounting clerk. Cash accounting clerk key responibilities was typing invoices, reconciling bank statements, calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records: compiling and sorting documents. Recomputing or computing bill, itemized list, and tickets showing amount due, using adding machine or cash register. Makes change, cashes check and issue receipts to customer. Records amounts received and prepares reports of transactions. Reads and records totals shown on cash register tape and verify against cash on hand. Counts money to verify amounts and issue receipts for funds received. Show less