Viola Pajo

Delivery Manager at EUROCITY
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Contact Information
us****@****om
(386) 825-5501
Location
Brussels Metropolitan Area, BE
Languages
  • Italian Professional working proficiency
  • English Full professional proficiency
  • Albanian Native or bilingual proficiency
  • German Limited working proficiency
  • Spanish Limited working proficiency
  • French Limited working proficiency
Skills

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5.0

/5.0
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Bashir Ali

It was a great privilege to work for Viola for one of their client. Viola managed the resource in an highly professional manner. She was easily reachable and would listen and sort out the requirements in an effective way. She always had an positive approach in resolving any requirements. At times, she would even take the trouble to reach client site immediately in helping the client move forward with best solution in terms of resources management. I would highly recommend Viola for any business relationship.

Marcin Gochnio

Viola found me a contract in an international organization, a significant role, a great team, a good place to work, and the mission I loved. She led me through the recruitment process, kept me updated, and was very supportive before and after I was successfully placed. Viola is a highly professional consultant, as well as a friendly, kind, and reliable person. I’m very thankful for our cooperation and I would highly recommend Viola and Eurocity to anyone who wants to make a new step in his career.

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Credentials

  • OSINT
    Blackstage ForensicsLimited
    May, 2017
    - Nov, 2024
  • Supplier Integrity Training
    IBM
    May, 2017
    - Nov, 2024
  • The TRACE Anti-Bribery Course
    TRACE International, Inc.
    Apr, 2017
    - Nov, 2024
  • IATA Agent
    IATA Training
    Sep, 2008
    - Nov, 2024
  • ECDL
    Università Bocconi
    Jun, 2008
    - Nov, 2024
  • TOEFL-iBT
    The TOEFL® test
    Apr, 2011
    - Nov, 2024

Experience

  • EUROCITY
    • Belgium
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Delivery Manager
      • Jul 2022 - Present

      Managing a team of exceptionally skilled professionals responsible for recruitment, resource utilization and allocation to projects. As a team we excel in optimizing resource allocation to improve project delivery, while continuing to bring significant value to the organization.I am responsible for ensuring that projects are completed on time, within budget, and to the satisfaction of clients.Key responsibilities include:- Leading project teams, providing guidance and support to ensure successful project delivery- Developing and implementing recruitment strategies to attract top talent- Developing project plans, timelines, and budgets in collaboration with clients and project teams;- Analyzing recruitment metrics and providing reports to senior management;- Monitoring project progress and proactively identifying and mitigating risks and issues;- Identifying areas for improvement in project delivery processes and implementing changes to improve recruitment processes, efficiency and effectiveness;- Building and maintaining relationships with clients, ensuring that their needs are understood and that they are satisfied with project delivery. Show less

    • Principal Consultant
      • Jan 2020 - Present

      Providing high-level strategic advice to clients on their recruitment needs and managing and enabling a team of recruiters to ensure that they meet and exceed their targets. Developing and maintaining relationships with clients, understanding their recruitment needs, and providing them with expert guidance and support.Developing and implementing recruitment strategies to attract top talent and meet client needs.

    • Senior Account Manager
      • Jan 2018 - Dec 2019

      Managing Contracting Relationships with Intergovernmental clients including (European Commission, NATO HQ):Contracting Officer for the Defence and Security business unit;Liaising with large prime contractors on procurement Task Orders / Work Orders, Authorisation to Proceed, etc;Leading the response to the different RFP/RFQ/Bids, including but not limited to resourcing, budget management, placement, contract and payroll administration;Maintaining a good knowledge of all the key issues relating to the Client and the Client’s Industry;Responsible for customer relationship, operations and profitability;Monitoring the contractor’s progress and performance to ensure services conform to the contract requirements;Determining the sequence of activities, dependencies and desired outcomes, as well as the acceptable performance levels;Establishing, monitoring and reporting on KPIs. Show less

    • Account Executive
      • Mar 2015 - Dec 2017

      Managing the NATO SSC contracts through coordination of all staffing activities for all NATO locations including full life cycle recruitment of niche skills; Managing the Resource Analysts to better respond to the high-volume of requirements;Responsible for customer relationship, operations and profitability;Leading the response to the different RFP/RFQ/Bids, including but not limited to resourcing, budget management, placement, contract and payroll administration;Monitoring the contractor’s progress and performance to ensure services conform to the contract requirements;Determining the sequence of activities, dependencies and desired outcomes, as well as the acceptable performance levels;Establishing, monitoring and reporting on KPIs. Show less

  • European Commission
    • Belgium
    • Government Administration
    • 700 & Above Employee
    • Planning and Policy Steering - DG Human Resources and Security
      • Oct 2014 - Feb 2015

      Prepared and followed up meetings related to the Management Plan (MP) 2015; Drafted in close consultation with the Heads of Units the MP 2015; Supported the work on developing and streamlining performance measurement and indicators for DG HR, notably – but not limited – in the context of DG HR Service Level Agreements and Business Process Reengineering; Had a big impact on the increase of the coherence and integration of these measurements and indicators in all DG HR relevant reporting tools (inventory/catalogue of SLAs, screening, eSP, Management Plan and Work Programmes). Show less

  • NATO
    • Belgium
    • International Affairs
    • 700 & Above Employee
    • Office of Financial Control - Missions Unit & Treasury
      • Jul 2014 - Sep 2014

      Processed budget and financial accounting operations using the FCS by following NATO financial regulations and procedures;In charge of the preparation, justification and reconciliation of treasury and bank balances; Assisted in the OFCs preparation of financial statements;Always made sure that travel orders were in accordance with the Financial and Personnel regulations;Carried out the calculations required to determine the most rapid and economical means of travel by taking in consideration currency conversions and committing the necessary funds;Issued orders of payment for mission advances and transportation orders for travel tickets. Show less

    • Executive Management- Human Resources Administrator
      • Mar 2013 - Jul 2014

      Worked with the office of Talent Management and Organisational Development as well as with Recruitment Services.During this time, I was in charge of:Supervising the Management training sessions at the training centre;Pre-screening and short listing of applicants for the vacant positions within NATO HQ (different levels of Seniority);Monitoring best trends in Talent Management and made suggestions that streamlined internal processes;Developing and presenting the training programme for the Senior leadership during 2013-2014;Preparing presentations about the recruitment process at the HQ;Internship Programme coordinator (on boarding, briefing and visit series);Initiated and executed the Competency Gap Analysis as an important pillar of the new HR Strategy for NATO HQ. Show less

  • Travel Industry
    • Paris Area, France
    • Freelance
      • Nov 2011 - Feb 2013

      Guided tours of over 50 guests bi-weekly while working with a travel Agency in Albania; Delivered commentary of the main attractions in Brussels and Paris; In charge of confirming reservations and completing tour reports, daily logs and expense reports; Became the best performing Guide of the Agency with the highest ratings (feedback from over 800 tourists). Guided tours of over 50 guests bi-weekly while working with a travel Agency in Albania; Delivered commentary of the main attractions in Brussels and Paris; In charge of confirming reservations and completing tour reports, daily logs and expense reports; Became the best performing Guide of the Agency with the highest ratings (feedback from over 800 tourists).

  • UNDP
    • United States
    • International Affairs
    • 700 & Above Employee
    • Labor Market Analyst
      • Jan 2011 - Jun 2011

      Youth Employment and Migration Programme (YEM). Contributing to the work of INSTAT in supporting production and management of labor market information in Albania. This included the implementation of 2009 Labor Force Survey and organization of different training programmes for users and producers of labor market information. Youth Employment and Migration Programme (YEM). Contributing to the work of INSTAT in supporting production and management of labor market information in Albania. This included the implementation of 2009 Labor Force Survey and organization of different training programmes for users and producers of labor market information.

  • InterAlbanian sh.a.
    • Albania
    • Insurance
    • Sales and Marketing Assistant
      • Jul 2009 - Sep 2009

      Dealing with clients and in direct contact with banks which were the main clients of the insurance company; Evaluating clients with premiums and discounts, based on their loyalty; Reassuring the client will be loyal to the company when the policy is near expiration. Dealing with clients and in direct contact with banks which were the main clients of the insurance company; Evaluating clients with premiums and discounts, based on their loyalty; Reassuring the client will be loyal to the company when the policy is near expiration.

  • ATHS, Albanian Travel and Hospitality Service
    • Albania
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Travel Agent
      • Jun 2006 - Sep 2007

      Sale and Marketing department, representative of the agency in the exhibitions held abroad. Sale and Marketing department, representative of the agency in the exhibitions held abroad.

Education

  • Vlerick Business School
    Management Programme, People Management & Leadership
    2019 - 2019
  • Katholieke Universiteit Leuven
    Master of Business Administration (M.B.A.), Information Business Management
    2013 - 2014
  • KU Leuven
    Master of Business Administration (M.B.A.), International Business Management
    2011 - 2013
  • Università Commerciale 'Luigi Bocconi'
    Bachelor of Science (BSc), International Economics and Management
    2007 - 2010

Community

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