Experience

Highway Travel and Tourism

• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Oct 2018 - Present

  Make flight reservations and ticketing with the help of GDS booking system and online booking portals. Process reissuance ,refund and revalidations etc( GDS Galileo ) as per customer requirements .Handling inbound tours reservations , Car Rentals etc.. Make flight reservations and ticketing with the help of GDS booking system and online booking portals. Process reissuance ,refund and revalidations etc( GDS Galileo ) as per customer requirements .Handling inbound tours reservations , Car Rentals etc..



BARZAN TRAVEL & TOURISM

• Dubai, United Arab Emirates

• TRAVEL CONSULTANT

  • Dec 2016 - Oct 2018



Riya - The Travel Expert

• India
• Airlines and Aviation
• 700 & Above Employee

• Travel Consultant

  • Oct 2011 - Oct 2012

  Make reservations and issuance of tickets (Galileo). Provide suitable itinerary options to customers. Inform customers about our new services and packages. Maintain good relationship with customers. Make reservations and issuance of tickets (Galileo). Provide suitable itinerary options to customers. Inform customers about our new services and packages. Maintain good relationship with customers.



InterGlobe Technology Quotient | Travelport Official Partner

• India
• Airlines and Aviation
• 200 - 300 Employee

• EXECUTIVE IN SERVICE CENTRE

  • Nov 2008 - Sep 2011

  To update customers about Galileo products & services.Provide solutions to the Customer and update the progress of all pending issues to the customers. Take ownership of the problem and act as customer representative while resolving the problem.Conducts training for travel agents. Follow up and sorting out of complaints requiring attention. Working with the support team to enhance the customer services. Answering calls in an efficient and courteous manner. Received calls from customers and tried to resolve the issues efficiently. Directed the complaints to the concerned departments. Show less