Telesales Executive

• Sep 2021 - Present

Customer Service Executive

• Aug 2018 - May 2021

DUTIES • Handle Customer Inquiries Telephonically • Manage and resolve Customer complaints, guide them and provide relevant information • Generate Customer interest in the service or product offered by the company • Open and maintain Customer account by recording account information • Provide personalized Customer service by responding to the needs of the Customer • Customer account creation • Provide accurate, valid and complete information by using the right methods/tools to keep records of customer interactions • Up sell company products and services to customers • Coding on CRM, Smart Bill and Broad Hub Show less

Sales Assistant

• Apr 2013 - Mar 2017

• Receiving payments for goods purchased • Handling petty cash • Ordering goods for sale • Preparing invoices and quotations • Helping Customers and responding to Customer inquiries • Receiving payments for goods purchased • Handling petty cash • Ordering goods for sale • Preparing invoices and quotations • Helping Customers and responding to Customer inquiries

Graphic Designer / Cashier

• Apr 2010 - Aug 2012

• Helping Customers and responding to Customer inquiries • Graphic designing using Adobe Photoshop • Printing of photos • Helping Customers and responding to Customer inquiries • Graphic designing using Adobe Photoshop • Printing of photos

Receptionist

• Jan 2010 - Apr 2010

• Welcoming visitors by greeting them in person or on the telephone • Answering or referring inquiries • Typing and Photocopying • Maintaining safe and clean reception area • Welcoming visitors by greeting them in person or on the telephone • Answering or referring inquiries • Typing and Photocopying • Maintaining safe and clean reception area