Information Technology System Engineer

• Nov 2021 - Present

Information Technology System Administrator

• Nov 2018 - Nov 2021

• Responsible for Desktop Support, System Administration, server installation & configuration, Network Device installation & configuration, Database installation & maintenance. • Maintaining User onboarding & Offboarding Process, Email creation & configuration, and maintaining user access matrix. • Experience in Networking and Security involving designing, Initiating, and Firewall Configuring (CISCO Meraki, FortiGate), TCP/IP, DNS, DHCP, VLANs ACLs, NAT, AAA, FTP, SFTP, Routing Protocol, VPN Technologies (Site to site and Client VPN), Wireless Access Points and Network. • Other tools and Technologies involved in Virtualization and Cloud (Hyper-V, VM Ware and VirtualBox, Azure), PCI DSS Standard, PGP Encryption, Penetration Testing tools (Wireshark, burp suit, Nessus, Nmap), CCTV IP NVR, Biometric device Access. • Performed daily Server and DB monitoring, verifying the integrity and availability of all hardware, server resources, patch management and reviewing system and application. • Performed UAT and Production Application deployment in IIS server and configuring the public & local URL(FQDN) based on the requirements. • Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate Job creation in SQL Database servers and windows backup services. • Worked successfully in a cross-functional team environment including with development, Testing, Business operation, and Compliance. • Responsible for Kiosk machine and VoIP Avaya Configuration and Maintenance. Show less

IT Services Specialist - CMDB

• Mar 2016 - Aug 2018

Demonstrated an in-depth, hands-on knowledge of ServiceNow ITSM Administration, System Administration, Help Desk Support, handling of Configuration Management, and Asset Management. Collaborated with the Procurement Team, and the Server & Networking teams. A key player involved in business management calls in partnership with the management team. Provided server maintenance and installation, desktop deployment and maintenance, and end user support. Managed end-to-end configuration management ticket queues including change and incident tickets. Administered all change requests that belonged to servers and networking lifecycles. Submitted weekly reports for new build servers and end-of-life servers to all managers and department heads. SELECTED CONTRIBUTIONS: • Maintained physical and virtual server and operating systems to ensure reliability of server applications. • Successfully maintained servers, application, and database service line architectures. • Maintained an overall SLA and SLO. Show less

Senior Operations Professionals

• Nov 2013 - Mar 2016

Responsible for Service Desk Support, System Administration, and Desktop Troubleshooting. Worked successfully in a cross-functional team environment including with ITSM, CMDB, operating systems, databases, and application servers. Maintained open channels of communication with IT personnel to build application and business service models for various internal processes, OS standards, and refresh cycle schedules. Fulfilling Customer requests in a timely and highly customer service-oriented manner. Managed multiple tasks simultaneously and adapted quickly to changes. Performed daily ticket queue monitoring, verifying the integrity and availability of all users and reviewing the resolution for quality control purposes. Attended and actively participated in regular incident management meetings. Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media Tracked customer requirements and created scripts to collect custom information about various systems. SELECTED CONTRIBUTIONS: • Collaborated with data gathering architects to gather information needed for target accomplishments. • Maintained physical and virtual server hardware and operating systems to ensure reliability of server applications. • Managed and created Active Directory accounts, network shares and network-related issues, user authentication, and printing services. Show less

Customer Service Technician Support

• Mar 2013 - Nov 2013

Worked in India’s leading Telecom Company Project. Tracking Customer calls and recording detailed and accurate transformation in service desk issue tracking system in a timely manner and Maintained India’s customer details and customer service call details. Prepared daily, weekly, and monthly reports. Conducted user access administration in SQL servers. Developed multiple dashboards as per customer requirements. Worked in India’s leading Telecom Company Project. Tracking Customer calls and recording detailed and accurate transformation in service desk issue tracking system in a timely manner and Maintained India’s customer details and customer service call details. Prepared daily, weekly, and monthly reports. Conducted user access administration in SQL servers. Developed multiple dashboards as per customer requirements.