Experience

HSBC Data Processing Pvt. Ltd

• Banking
• 400 - 500 Employee

• Foreign Exchange Specialist

  • Dec 2021 - Present

  In the FX & Commodities Operations and OTC Derivative Confirmationand Settlement (FCO & DCS) team, we deliver as part of the GlobalMarkets business.Support the FX business in pre and post settlements, trade control, aswell as balance management.Verification function to ensure all trades are booked correctly, liaisingwith the front office or clients for any discrepancies in a timely manner.To ensure all payments are made correctly within the payment cut offtime, resolving and investigating any issues that may arise in relationto any settlements.Conducted training for process migration to Bangalore, createdmaterials to train adhering with company policies and procedures.Completed 100% migration and successful handover. Show less

• GLOBAL SERVICE EXECUTIVE

  • Feb 2017 - Nov 2021

  Provide service to customers by focusing on resolving requestsefficiently, accurately, and professionally.Demonstrate ways to improve customer service, increaseproductivity and manage for value at all timesValidate large amount of payments made by customers, to makesure all the information is correct and to avoid any fraudulentactivities.performed training as SME to other agents on how to validatepayments and monitor them to be up to par.