Experience

90 Plus My Tuition App
• Zonal Sales Manager

  • Aug 2022 - Present

Veranda Learning
• India
• E-Learning Providers
• 1 - 100 Employee
• Operations Manager

  • Oct 2021 - Aug 2022

Zabeel International Institute of Management & Technology
• Education Administration Programs
• Branch Manager

  • Mar 2018 - Apr 2020


airtel

• India
• Telecommunications
• 700 & Above Employee

• Territory Sales Manager

  • Aug 2015 - Jan 2017

  Territory Sales Manager handling key accounts of 1500+ Retails with 12+ Field Staffs & 3 Distributors. Helping build a positive relationship and bond by making periodic visits; exploring specific needs; anticipating new opportunities. Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans. Deliverance of the best customer experience basis various market analysis and surveys. Managing and resolving all client/account issues, complaints and proactively work with appropriate department/internal teams. Increased sales & integer of end users in the territory – using all possible sales activities in the territory. Accomplished marketing and sales objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining the sales force ; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions on regular intervals. Achieved marketing and sales operational objectives by contributing marketing and sales information and recommending strategic plans based on reviews; preparation and completion of action plans; increasing productivity, quality of service , and customer-experience standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Meeting all marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determining annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand. Show less



Magus Customer Dialog Pvt Ltd

• Outsourcing/Offshoring
• 1 - 100 Employee

• Team Leader

  • Jun 2011 - Jul 2015

  Team Leader Sales handling a team of 42 Tele-Sales Executives with Key responsibilities and achievements as below.  Mapping Client’s Requirement , Analysis of requirement and areas of maximum deliverance.  Work force Planning @ the lowest cost possible.  Close monitoring of SLAs and qualitative production.  Implementation of astounding & variant production methodology  Brought down the Staff Cost palpably.  Implemented new techniques to analyze the market strategy.  Suggested Effective Recruitment – first level screening with focus towards operational need meeting Client’s requirement  Assured the service deliverance level from Operational View for all the process within TATs specified by Client  Complete compliance on KPIs assigned.  Automated various reports so as to save man hours  Assured qualitative production without having a hit in the other KPIs.  100 % Documentation Cedar Maintained  Client co-ordination Specialist – ensured 100% satisfaction level from Client end in co-ordination.  Implemented the best Employee Relationship and Engagement techniques at minimal cost.  Was the Employee Relationship and Engagement Spoc for KLRHD.  Complete end to end design of training modules on new product & process to ensure qualitative & productive output.  Ensured compliance of ISO standards, KPIs, SLAs, Reports and others Documentations.  100% deliverance assurance guaranteed on compliance check for internal, external audit with the Q book.  One to one meet with Team member to analyse and support them for qualitative production  Have handled KLRHD process as a one man army without lagging in any of the KPIs assigned.  Brought down the center attrition to 7% from 28% with various POA implementations.  Ensured classic revenue increase in P&L through inputs from Operational View. Show less