Director of Operations

• Mar 2023 - Present

Co-Founder

• Oct 2020 - Present

Content Writer

• May 2018 - Dec 2019

Managing Partner

• Feb 2017 - Sep 2017

Was responsible for recruitment and retention of employees Was responsible for getting projects for the Company through various sources Client interaction, gathering requirements and coordinating between programmers and client Responsible for Project delivery within stipulated time Was also involved in regular analysis and enhancement on skill set of employees Was responsible for Client relationship, retention of clients and marketing partners and making sure that all process goes smoothly with any hindrance and everyone involved is satisfied. Show less

Director - Operations

• Aug 2015 - Feb 2017

Was responsible for recruitment, training and product delivery Was responsible for complete Operations of various processes on Web Application development, Mobile application Development, Digital Marketing and Graphic designing My role also involved around Client Communication(Most of the projects were from Europe), regularly updating the clients on the progress of each projects, Requirement gathering, Preparing and sending quotations on various projects, Finalising projects, delivery of projects Show less

Director Technical Support Services

• Aug 2012 - May 2015

Was responsible for the complete setup of IT infrastructure which includes setting up of Servers, Networks and installation of required software and maintaining the IT Services from Creating users, granting users permissions, VPN access etc Recruited and trained people for support services Analyse and setup the clients network to suit software installation(Pharmaceutical Distribution software) with multi users Install and set up network so that multiple users can access the software on an Organization according to the requirement Provide support Via telephone and Remote desktop, if not able to resolve using RDC visit client location to resolve issue Was also in some part of development of software in UI design and Functionality testing Keep in constant touch with development team on fixing regularly occurring issues/bugs and help in improving the quality of software. Get regular feedbacks and inputs from customer Show less

Team Leader - Operations

• Jan 2012 - Jul 2012

• Responsible for improving the team and facilitating the communication among the members of team • Perform the tasks of monitoring, organizing, and coaching team on a daily basis • Handle responsibilities of communicating the company's purpose, core values, vision to the front employees • Handle escalated calls, complaints, questions, and queries, as required • Responsible for all client communication phone and email. • Responsible for successfully managing the tasks in the team and ensuring adherence to agreed SLA and metrics. • Sending reports on a daily/weekly basis to Clients and Project Manager as required. Show less