Experience

Regal Medical Group

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• System Engineer

  • May 2017 - Jul 2022

  Northridge, CA



1 Pacific Technology Solutions LLC

• Owner

  • Jan 2016 - Mar 2017

  Greater Los Angeles Area



Martha's Table

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Consultant

  • Jan 2016 - Mar 2017

  Washington D.C. Metro Area



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Engineer/Cloud Systems Engineer

  • Mar 2009 - Dec 2015

  Greater Los Angeles Area • Responsible for supporting outsourced services and optimizing internal support processes by identifying critical IT solution components, analyzing and recommending vendors, partners or processes, and managing the process of acquisition, integration, development and deployment of the final solution. • Analyze and solve complex issues related to system configurations, servers, and applications • Implement end-to-end multi-tenant Cloud BSS, OSS and infrastructure covering portal, request… Show more • Responsible for supporting outsourced services and optimizing internal support processes by identifying critical IT solution components, analyzing and recommending vendors, partners or processes, and managing the process of acquisition, integration, development and deployment of the final solution. • Analyze and solve complex issues related to system configurations, servers, and applications • Implement end-to-end multi-tenant Cloud BSS, OSS and infrastructure covering portal, request fulfillment, deployment and operations; established standard design covering homogeneous infrastructure, identically configured tools, and fixed services catalog across deployment geographies and data centers • Manage over 850 critical servers throughout Verizon which support critical revenue generating business operations • Created scripts and packages for the Windows 2008R2 and 2012R2 builds in HP SA along with converting existing packages into HP-recommended best practice policies • Deliver and execute ad-hoc requests for enterprise-wide applications meeting rigorous SLA goals • Wrote emergency scripts to prevent downtime on production servers by removing proprietary inventory software due to incompatibilities with antivirus software on over 2,000 servers • Designed and implemented security standards for internal servers and DMZ-accessed servers which was later adopted as a best practice throughout Verizon technology groups • Proven success identifying root causes and working with stakeholders to implement sustainable and robust solutions

• Senior System Analyst

  • Apr 2005 - Mar 2009

  Greater Los Angeles Area • Led and enhanced the IT infrastructure supporting core revenue generating operations across Verizon • Developed and implemented business continuity plans for critical servers working with cross-functional teams throughout Verizon • Analyzed office client environments and initiatives/project to determine the impact on current risk levels, security operations, and existing networking environment architecture. • Expanded server infrastructure from a single point of failure and… Show more • Led and enhanced the IT infrastructure supporting core revenue generating operations across Verizon • Developed and implemented business continuity plans for critical servers working with cross-functional teams throughout Verizon • Analyzed office client environments and initiatives/project to determine the impact on current risk levels, security operations, and existing networking environment architecture. • Expanded server infrastructure from a single point of failure and implemented a disaster recovery policy with off-site backup storage • Obtain stakeholder support and initiatives to ensure that coordination exists between security, architecture, integration, and operations • Created and maintained the Windows 2003 server architecture and unattended installation process, including SQL 2000 cluster architecture, IIS architecture, NLB architecture, and security architecture

• Senior Engineer, LAN Administrator

  • Aug 1999 - Apr 2005

  Greater Los Angeles Area • Managed and recommend solutions for server administrative support for all assigned servers • Exceeded SLA goals for server administrative support while ensuring heightened compliance with enterprise-wide policies and standards • Monitored overall server utilization, disk space allocation and disk space utilization on a weekly basis. • Created robust solutions and processes protecting confidential company data while ensuring proper backup and recovery processes • Recognized as a… Show more • Managed and recommend solutions for server administrative support for all assigned servers • Exceeded SLA goals for server administrative support while ensuring heightened compliance with enterprise-wide policies and standards • Monitored overall server utilization, disk space allocation and disk space utilization on a weekly basis. • Created robust solutions and processes protecting confidential company data while ensuring proper backup and recovery processes • Recognized as a subject matter expertise and resolved complex software issues and drove resolution of conflicts between operating systems and hardware • Implemented monitoring to measure overall server utilization, disk space allocation, and disk space utilization • Created and maintained required server related documentation • Performed all server maintenance during scheduled maintenance windows per Service Direct guidelines • Managed the evaluation, testing, and certification of Windows Operating Systems throughout Verizon • Accountable for creating sustainable solutions and deploying patches for critical operating systems

• Senior Engineer, LAN Administrator

  • Sep 1998 - Aug 1999

  Washington D.C. Metro Area • Led the development and implementation of network hardware, systems and activities, and monitored the organization's network hardware and systems • Successfully drove solutions and coordinated cross-functional projects for many unique business areas across MCI Communications • Enhanced scripts and packages used to support critical Microsoft server operating systems • Led the integration of technology and applications streamlining legacy manual processes • Installed and configured… Show more • Led the development and implementation of network hardware, systems and activities, and monitored the organization's network hardware and systems • Successfully drove solutions and coordinated cross-functional projects for many unique business areas across MCI Communications • Enhanced scripts and packages used to support critical Microsoft server operating systems • Led the integration of technology and applications streamlining legacy manual processes • Installed and configured internal applications along with common applications

• Senior Engineer

  • May 1985 - Sep 1998

  Washington D.C. Metro Area • Responsible for all desktop, mobile and remote support for senior executives and their administrative assistants • Received exceptional performance reviews and recognized as a subject matter expertise in many critical technology disciplines • Accountable for coordinating the installation and configuration of hardware and operating systems meeting strenuous SLA goals • Managed many of the enterprise servers uses to support revenue generating business activities which included… Show more • Responsible for all desktop, mobile and remote support for senior executives and their administrative assistants • Received exceptional performance reviews and recognized as a subject matter expertise in many critical technology disciplines • Accountable for coordinating the installation and configuration of hardware and operating systems meeting strenuous SLA goals • Managed many of the enterprise servers uses to support revenue generating business activities which included Windows & DHCP servers • Worked with vendors and managed the purchasing of hardware and software • Managed the installation and configuration of wireless modem which senior executives used while on travel to support client activities • Managed the upgrade of workstations/laptops • Supported ISDN routers for home office connectivity