Experience

zKonsult Innovative Solutions Private Limited (ZISPL)

• India
• Technology, Information and Media
• 1 - 100 Employee

• Director

  • Jun 2019 - Present

  Our Service Offerings: • Custom Learning Solutions: Bespoke Content & Curriculum development; Video and Scenario-based Learning; Game-based Learning; Gamification; Virtual/Instructor-Led Training • Localization: Translation; Transcription; Voice Over Recordings; Audio Subtitles in 60+ regional and foreign languages • Hiring Solutions: Executive Search & Selection (Permanent & Contractual); HRPO (Payroll & Attendance Management) Our Service Offerings: • Custom Learning Solutions: Bespoke Content & Curriculum development; Video and Scenario-based Learning; Game-based Learning; Gamification; Virtual/Instructor-Led Training • Localization: Translation; Transcription; Voice Over Recordings; Audio Subtitles in 60+ regional and foreign languages • Hiring Solutions: Executive Search & Selection (Permanent & Contractual); HRPO (Payroll & Attendance Management)



SSP India Pvt. Ltd.

• Gurgaon, India

• Sr. Technical Writer

  • Jun 2012 - May 2019

   Status reporting to client and direct interaction for all issues and concern  Creating documentation style sheets  Understanding the functional specifications and using them for documentation  Interacting with the QA and development team for resolving queries related to the functional specification  Creating the defect data report for the project  Status reporting to client and direct interaction for all issues and concern  Creating documentation style sheets  Understanding the functional specifications and using them for documentation  Interacting with the QA and development team for resolving queries related to the functional specification  Creating the defect data report for the project



Fiserv India Pvt. Ltd

• India
• 400 - 500 Employee

• Sr. Technical Writer

  • Jul 2006 - Jun 2012

   Internal trainer for imparting tools knowledge, email etiquettes, and other soft skills  Conducting reviews for documentation and release notes  Participated in internal audits for the project  Handled client interaction and status reporting to client. Involved in creating style sheets.  Mentored and trained new team members  Understood the functional specifications and using them for documentation and release notes  Interacted with the QA and development team for resolving queries related to the functional specification  Involved in various activities of Technical Publications Center of Excellence (Tech Pub COE)  Worked on e-learning modules for creating WBTs Show less



NIIT Online Learning, Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Freelance Instructional Designer

  • Mar 2006 - Jul 2006

  Understanding client requirement and preparing a detailed design document based on discussions with the client  Understanding the complexities of the software on which the ILTs were to be based  Creating style guide for the course  Understanding the client standards for scripting and incorporating graphics  Identifying instructional strategies such as Discussion Questions, Lab exercises, Review questions  Creating ILTs, storyboard and presentations  Interacting with SMEs to design and gather content  Setting up labs and testing the labs  Creating lab setup guides Show less



Institute of Technology and Management, 60 Chakrata Road,Dehradun

• India
• Higher Education
• 1 - 100 Employee

• Senior Technical Author

  • May 2002 - Feb 2006

  Developing and writing technical manuals for technical subjects  Maintaining the intranet site of the institute and updating the content on a regular basis  Handling a team of 2 Content Writers responsible for preparing advertisements and intranet content Developing and writing technical manuals for technical subjects  Maintaining the intranet site of the institute and updating the content on a regular basis  Handling a team of 2 Content Writers responsible for preparing advertisements and intranet content



IIT Chennai

• Project Associate

  • Aug 2001 - Feb 2002

  Developing a family of NMS  Testing of software modules developed by developers  Writing testing modules for the software modules created  Reviewing the software module manuals created by the team members and provided feedback and suggestions for improvement Developing a family of NMS  Testing of software modules developed by developers  Writing testing modules for the software modules created  Reviewing the software module manuals created by the team members and provided feedback and suggestions for improvement