Experience

Parisi Grand Smooth Logistics Ltd. PGS Logistics Group

• China
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Customer Support Executive

  • Dec 2019 - Present



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales Support Executive

  • Dec 2018 - Nov 2019

   Sales Quotation / RFQ Preparation Follow-up with Sales for Leads / must win Accounts on Progress Trade lane wise Daily / Weekly / Monthly MIS Generation for Analysis Scrutinizing / Modification of Reports for analysis and decision making Client turn over report CAPA for Must win Accounts Communication between internal/external sales team, interaction with Pricing in supportof Sales.  Sales Quotation / RFQ Preparation Follow-up with Sales for Leads / must win Accounts on Progress Trade lane wise Daily / Weekly / Monthly MIS Generation for Analysis Scrutinizing / Modification of Reports for analysis and decision making Client turn over report CAPA for Must win Accounts Communication between internal/external sales team, interaction with Pricing in supportof Sales.



TRACKON COURIERS PRIVATE LIMITED

• India
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Operation Cum Customer Service Executive

  • Mar 2016 - Dec 2018

   Providing and delivering helpful, quality service and assistance before, during, and afterthe customer's requirement. Resolve customer complaints via phone, email. Managing large amounts of incoming calls and customer inquiries. Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.  Managed wide variety of customer service and administrative tasks to resolve customerissues quickly and efficiently. Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy. Recommended, selected and helped locate and obtain their consignment based oncustomer requests. Recommended operational improvements based on tracking and analysis. Contacted customers prior to delivery to confirm and coordinate delivery times andconclude by choosing the best and most efficient routes.



TechNova Imaging Systems (P) Ltd.

• India
• Printing Services
• 500 - 600 Employee

• Commercial Executive

  • Jul 2011 - Apr 2014

   Accounting all types of collection on Oracle - JD Edwards Enterprise software. Handling C Form related issues. Initial stage for Order setup and process. Monitored payments due from clients and promptly contacted clients with past duepayments. Reconciliation of customers.  Accounting all types of collection on Oracle - JD Edwards Enterprise software. Handling C Form related issues. Initial stage for Order setup and process. Monitored payments due from clients and promptly contacted clients with past duepayments. Reconciliation of customers.