Customer Support Specialist

• Mar 2022 - Present

With expertise in SAP S/4HANA, Power Automate, Power BI, SharePoint, and Power Apps, I specialize in driving operational excellence, process automation, and data-driven decision-making. As a SAP S/4HANA Consultant, I have successfully led end-to-end implementations, optimizing business processes and enhancing productivity. My proficiency in Power Automate, Power BI, and Power Apps allows me to create seamless workflows, visualize data insights, and develop custom applications to empower teams and streamline operations. SharePoint is my go-to platform for collaboration, knowledge sharing, and document management. I will be responsible for managing the end-to-end process of customer orders, from quotation to invoice. Your keen eye for accuracy and exceptional organizational skills will ensure smooth operations and customer satisfaction. Key Responsibilities: Receive and review customer orders, ensuring all necessary information is complete and accurate. Generate quotations based on pricing guidelines and product specifications. Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely order fulfillment. Track and monitor order progress, providing regular updates to customers and internal stakeholders. Generate invoices and facilitate payment processing. Address any order-related inquiries or issues promptly and professionally. Show less

Customer Service Specialist

• Oct 2021 - Feb 2022

Business Development Executive

• Mar 2021 - Aug 2021

Customer Support Executive

• Jan 2021 - Mar 2021

Customer Service Advisor

• Jul 2020 - Jan 2021

• Daily achieve targets set by client in terms of Log in Hours, AHT and Auto-Off, Complete staff and net Login Hours. • Follow the protocols on calls from opening script to closing script which was learnt from training. • Use active Listening skills to solve the problems of Customer on call and give proper resolution and alternatives resolution on call. • Use pleasantries Words and be Courteous on call polite and always follows client legal guidelines on call. • Always give Compassion & Composure on call and maintain professionalism on call. • Always give solution which is best for customer within policy defines by Client. Main and Important parameter is customer satisfaction Survey which is important for any BPO Organization and maintain and achieve that target per month. • Attain Daily briefing meeting for any process updates and attain regularly feedback session and improve call handling sheet day by day. • Maintain Soft skills on call and adherence call sheet properly given by client. • Always keeps in mind that no Critical Error found on call and always work with integrity in organization. Show less

Sales Executive and Customer Service Reresentative

• Jul 2014 - Nov 2019

• Consistently exceeded quarterly sales targets by over 20% • Provided excellent customer service by interfacing with customer on a personal level • Welcome and greet customers as they enter the showroom • Respond to customer needs, assisting them finding the appropriate service and accessories to their vehicle • Maintain a clean and organized workspace so the customers can easily locate a product • Communicated effectively and clearly with team members and management in order to maintain a positive work environment and represent the company well • Increased employee retention by assisting with training and coaching new employee • Stayed calm and completed orders accurately and efficiently during rush Show less