Experience

Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Service Rollout Manager

  • Sep 2011 - Present

  Title: Standard Operating Environment (SOE)Description: Initiated by the Government of Singapore to standardize the IT environment for its 80 over agencies with more than 60,000 civil service employees, this 1.3 billion dollar initiative was awarded to Hewlett-Packard (HP) to provide a centralized & standardized operating environment for its employees across government agencies.Role & Responsibilities:• Responsible for end-to-end delivery of various SOE central service offerings to following government agencies: o Singapore Sports Council (with over 38 sites), o National Climate Change Secretariat, o Public Service Division, and o Civil Service College• Act as a single point of contact for the agency stakeholders to ensure smooth transition and transformation• Achieve high degree of customer satisfaction by completing the deployment within the stipulated timeframe, budget, scope mitigating and closing reported risks and issues• Develop customer relationship, liaise between customer, team resources and various project & operation towers• Manage the various service request, incident, problem, change & other service management processes and project outcomes



DWS Group

• Germany
• Financial Services
• 700 & Above Employee

• IT Consultant/Business Analyst

  • Oct 2010 - Aug 2011

  Enhancement, Support & Maintenance of Deutsche Bank's Asia-Pacific Lock Box & Cheque Processing System [APLOCS] Client: Deutsche Bank [DB], SingaporeRole & Responsibilities:• Manage end-to-end delivery of the change request from gathering requirements to packaging and deployment of the solution.• Served as a point of contact for application stakeholders & IT solution partners with regular co-ordination to ensure smooth execution of the functional & technical solution• Application & Database design proposals and review proposals by IT vendors• Perform Impact/Gap/Risk Analysis, and identify best practices• Manage project timelines, scope, issues, risks and conflict resolution



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Technical Lead

  • Jul 2004 - Jun 2010

  1. Enhancement, Support & Maintenance of GIC's External Market Data System [GEMS]2. Design & Delivery of Compliance Online Service (COS) for GIC's Legal & Compliance Dept.Client: Government of Sigapore Investment Corporation (GIC)Role & Responsibilities:• Manage end-to-end delivery of the solution right from gathering requirements to implementation of the solution.• Regular co-ordination with all the stakeholders to synchronize with project objectives and review solution through client meetings, walkthrough & feedback sessions to ensure smooth execution of the technical & functional solution• Application, Database & System workflow design proposal(s)• Perform Impact/Gap/Risk Analysis, and identify best practices• Manage project resources, timelines, scope, issues, risks and conflict resolution• Leading a team of functional & technical consultants



Honeywell Pte. Ltd., Singapore

• Sr. Software Engineer / Team Leader

  • Jan 2004 - Jun 2004

  Enhancement & customization of the existing EBI’s Cardholder Management System (CMS) for access control security implementation at Pontiac Lands' Millenia & Centennial TowersResponsibilities:- Leading a team of software developers.- Regularly coordination with the business users to ensure seamless system integration. - Requirement Analysis, Designing, Prototyping, Preparing functional & technical specifications, Task & Resource management. - Providing technical and production support.