Experience

Netsphere Marine Electronics

• United States
• Telecommunications
• 1 - 100 Employee

• Managing Director

  • Apr 2023 - Present

  United States • Strategic leadership and decision-making • Relationship building with stakeholders, employees, and the community • Financial management, budgeting, and investing • Human resource management, including recruitment, performance management, and HR policies • Performance monitoring and data analysis • Marketing and sales, including brand awareness and customer relationship building • Continuous improvement and process optimization • Technical expertise and guidance, research… Show more • Strategic leadership and decision-making • Relationship building with stakeholders, employees, and the community • Financial management, budgeting, and investing • Human resource management, including recruitment, performance management, and HR policies • Performance monitoring and data analysis • Marketing and sales, including brand awareness and customer relationship building • Continuous improvement and process optimization • Technical expertise and guidance, research and development, and collaboration with other organizations in the industry • Providing technical support to customers and collaborating with commercial director, sales and marketing teams for customer-focused solutions. Show less



Wärtsilä Marine

• Finland
• Maritime
• 300 - 400 Employee

• Technical Support Specialist

  • Nov 2021 - Mar 2023

  United States • Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the product’s life cycle • Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email. • Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely. • Make use of the product documentation and Wärtsilä Voyage internal… Show more • Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the product’s life cycle • Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email. • Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely. • Make use of the product documentation and Wärtsilä Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s). • Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s). • Decide for Field Support when solving an issue remotely is not feasible or appropriate. • For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite. • Undertake investigations and Field Support on Vessels, when required. • Partner up with RMA to handle and technically approve Warranty Returns. • Follow the applicable processes and procedures relevant to your role and responsibilities. • Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards Show less



Mackay Communications, Inc.

• United States
• Maritime Transportation
• 100 - 200 Employee

• Service Coordinator & Technical Support

  • Jun 2021 - Nov 2021

  Miramar, Florida, United States Service Coordinator & Technical Support Miramar - FL • Dispatching and providing technical support to maritime field service engineers during its activities onboard (installations, repairs and commissioning). • Coordinating and supporting customers under contract and/or special projects; • Providing pre & after sales assistance ensuring customer high quality experience; • Managing relationships with key account customers using digital platforms or under phone calls. •… Show more Service Coordinator & Technical Support Miramar - FL • Dispatching and providing technical support to maritime field service engineers during its activities onboard (installations, repairs and commissioning). • Coordinating and supporting customers under contract and/or special projects; • Providing pre & after sales assistance ensuring customer high quality experience; • Managing relationships with key account customers using digital platforms or under phone calls. • Opening service calls and provide estimate costs for the customers; • Reviewing and processing services invoices (costs, parts, etc.); • Liaising with manufacturers about parts and technical support (if may needed); • Promoting remote customer support & troubleshooting to avoid unnecessarily field technical calls; • Developing strategic plans based on short & long term goals together with Depot Manager and Regional Manager; • Coordinating logistical arrangements (Technical, spare parts, etc) in order to satisfy the customer requirements; • Tracking technicians certificates and ensure they are up-to-date. Show less



TELNAV

• Brazil
• Telecommunications
• 1 - 100 Employee

• Technical Department

  • Aug 2016 - Jul 2021

  Worldwide Senior field service technician conducting Installations, repairs and commissioning services onboard vessels worldwide. Back in 2016, I was hired to develop and maintain the new office located in Santos-BR. attending vessels and customers needs on demand. A year later, Telnav group focused on increasing the existing, but limited operations in North American ports replicating the well-known business model applied in the Brazilian market. I was invited to help during the development… Show more Senior field service technician conducting Installations, repairs and commissioning services onboard vessels worldwide. Back in 2016, I was hired to develop and maintain the new office located in Santos-BR. attending vessels and customers needs on demand. A year later, Telnav group focused on increasing the existing, but limited operations in North American ports replicating the well-known business model applied in the Brazilian market. I was invited to help during the development of the new business assisting with the issuance of business plans and viability studies and marketing strategies together with managing director. Eventually, I moved to the USA serving accumulating many roles in order to accomplish the new business such as: Senior Field Service Technician, Dispatcher (Logistics), Service dispatcher, General Coordinator, Customer-success support, among others. Maritime Equipment which I commonly perform services: Gyrocompass, AIS, Echo sounders, Speedlog, MF/HFs, VHFs, NMEA Interfaces, NAVTEX, ECDIS, VDRs (retrofits and APTs), FBB, VSATs and TVRO systems, Radars, etc. GMDSS Surveys, FCC Surveys and radio surveys in accordance with international standards, flag requirements and classes societies such as: RINA,ABS, NKK, Lloyds Register, BV, DNV, RBNA, KR and Russian Register. Other routines which I used to do consisted in: Customer support and after-sales, Commercial & technical arrangements, Project development for navigation and communication systems using Auto-Cad and Proteus, Web Design and marketing strategies including issuance of flyers, brochures, etc, Documental assistance & issuance of internal procedures and routines Show less



SMD Marine Systems

• Technical Department

  • Aug 2014 - Aug 2016

  Santos, Brazil Field Service Technician performing Installations, repairs and commissioning services onboard vessels locally. I started my journey in 2014, serving in the beginning as Junior Service Technician. My role back then consisted in learning and assisting the senior engineer during attendances onboard and preparation in order to obtain experience. A year later I was promoted field service technician starting to perform services without supervision. It consists of services either locally or… Show more Field Service Technician performing Installations, repairs and commissioning services onboard vessels locally. I started my journey in 2014, serving in the beginning as Junior Service Technician. My role back then consisted in learning and assisting the senior engineer during attendances onboard and preparation in order to obtain experience. A year later I was promoted field service technician starting to perform services without supervision. It consists of services either locally or traveling. Also, I contributed by assisting the managing director towards special projects on demand and in-house trainings Maritime Equipment which I commonly perform services: Gyrocompass, AIS, Echo sounders, Speedlog, MF/HFs , VHFs, APs and NMEA Interfaces GMDSS Surveys and radio surveys in accordance with international standards (IMO) and flag/class requirements such as: RINA, ABS, NKK, Lloyd´s Register Other routines which I used to do: IT services. Project development using Auto-CAD and Proteus and remote customer support Show less



Concais S.A

• Maintenance Technician

  • Jun 2014 - Aug 2014

  Santos, Brazil General maintenance and installations in order to maintain/assisting the operation during the cruise season at the largest cruise terminal in Latin America. • Electrical and electronics • Woodworking • Hydraulics • Network interfaces • On-call events • Off-season preventive/corrective maintenance. Among others



Usiminas Mecânica

• Brazil
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Junior

  • Aug 2010 - Dec 2011

  Cubatão, Brazil Apprentice, "Maintenance Electrician". • Electrical controls and motors drives (AC / DC Power) • Eletrical Maintenance and commissioning