Vinicius Mazziotta
Major Incident Manager at TietoEVRY- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Native or bilingual proficiency
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Espanhol Full professional proficiency
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Italiano Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft 365 Fundamentals (MS-900) Cert Prep: 1 Cloud Concepts (Jan 2022)
LinkedInDec, 2022- Nov, 2024 -
Microsoft 365 Fundamentals (MS-900) Cert Prep: 2 Core Microsoft 365 Services and Concepts (Q1 2022)
LinkedInDec, 2022- Nov, 2024 -
ITIL 4 Foundation
PeopleCertSep, 2022- Nov, 2024 -
IT Service Management Foundations: Problem Management
LinkedInSep, 2021- Nov, 2024 -
Learning Cloud Computing: Networking
LinkedInSep, 2021- Nov, 2024 -
Learning Cloud Computing: Cloud Storage
LinkedInAug, 2021- Nov, 2024 -
Microsoft Teams Essential Training
LinkedInAug, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJan, 2021- Nov, 2024 -
Communicating with Confidence
LinkedInSep, 2020- Nov, 2024 -
IT Service Desk: Customer Service Fundamentals
LinkedInSep, 2020- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInSep, 2020- Nov, 2024 -
Learning ITIL®
LinkedInSep, 2020- Nov, 2024 -
Learning ServiceNow
LinkedInSep, 2020- Nov, 2024 -
IT Service Desk: Service Management
LinkedInAug, 2020- Nov, 2024 -
ITIL® Foundation 4 First Look
LinkedInAug, 2020- Nov, 2024 -
TOEFL iBT
Educational Testing Service (ETS)Oct, 2014- Nov, 2024
Experience
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Tietoevry
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Finland
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IT Services and IT Consulting
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700 & Above Employee
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Major Incident Manager
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Sep 2020 - Present
- Monitoring critical incidents in order to avoid escalations and Major Incidents- Performing timely functional and hierarchical escalation- Leading all investigation activities, meetings, and conference calls- Communicating status and progress of investigations towards stakeholders- Composing Major Incident reports to hand over to Problem Management - Monitoring critical incidents in order to avoid escalations and Major Incidents- Performing timely functional and hierarchical escalation- Leading all investigation activities, meetings, and conference calls- Communicating status and progress of investigations towards stakeholders- Composing Major Incident reports to hand over to Problem Management
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OKIN Process
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United States
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Information Technology Project Coordinator
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Oct 2019 - Sep 2020
- Reviewing, verifying and submitting project related ordersreceived from Sales.- Planning and tracking project related orders to completion.- Leading weekly status calls with project stakeholders tocommunicate deliverables against defined milestones.- Ensuring milestones and tasks are completed accurately andtimely during the execution phase.- Initiating change requests with Sales in case project impactingchanges occur.- Notify customer about project completion and follow up onCustomer Satisfaction Surveys
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Dedicated Customer Service Representative
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Aug 2017 - Oct 2019
- Providing support for Verizon Business network services.- Acting as a dedicated representative for particular customeraccounts.- Working with internal Verizon teams, customer networkoperations centers and local points of contact towards incidentresolution.- Daily communication in English, Spanish and Portuguese.
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Customer Service Representative
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Aug 2015 - Jul 2017
- Providing 24/7 front-line service for Verizon Business customerslocated in Europe and the Americas.- Responding to, documenting and managing data center servicetickets (access, shipping, hardware and networking requests).- Daily communication in English, Spanish and Portuguese withinternal teams and business customers.
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Rede de Hotéis Dall'Onder
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Brazil
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Hospitality
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1 - 100 Employee
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Receptionist
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Mar 2015 - Jul 2015
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift.
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Correios
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Brazil
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Government Administration
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700 & Above Employee
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Estagiário
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Mar 2012 - Nov 2012
No setor internacional dos Correios entrei em contato com o comércio exterior através do programa Exporta Fácil, que visa incentivar e oferecer suporte aos produtores brasileiros na exportação de pequenas cargas pelo modal aéreo. Com o objetivo de informar o cliente sobre as especificidades dos mercados-alvo, realizei pesquisas sobre o mercado consumidor, as taxas incidentes, entre outras questões relacionadas ao produto a ser exportado e ao país-destino. Traduzi documentos que continham informações sobre limitações à importação na União Europeia do inglês para o português, administrei a carteira de clientes e o orçamento do setor em planilhas do Excel. Entrei em contato, por email, com representantes de aduanas europeias com o objetivo de esclarecer dúvidas não sanadas através dos sites e documentos.
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Education
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2010 - 2014
Centro Universitário La Salle
Bacharel em Relações Internacionais, Relações Internacionais
Community
