Data Analyst

• Jan 2021 - Present

Operations Specialist

• Feb 2020 - Oct 2020

Business Analyst

• May 2018 - Dec 2019

⇢ Successfully developed and maintained 2 IT systems, for livestock control of brands and certificate issuance, as well a system for the issuance of licenses for pesticide application and dealers. ⇢ Analyzed legacy database, restructured and normalized tables, moving it to a more professional and functional state, helping the current system to work fast and without crashes that were previously happening. ⇢ Supported the system after implementation, by being close to the clients shadowing their process and customizing the system accordingly, as a result our team ensured that the deliverable was tested and ready to use. ⇢ Analyzed and presented a new project Idea to the Admin of deputy minister of Manitoba Justice, during the Design Thinking Challenge – Human Centered design, by developing a new process to a Consumer Protection Mobile App. Analyzing weakness and strong points, as well taking into account the public need while using this new app. This project was presented at IPAC 2019 to public servants throughout Canada and was handed over to Manitoba Justice department for implementation Show less

Architecture Analyst

• Oct 2016 - May 2017

• Designed and implemented processes to improve documentation of Storage Area Network implementation, as a result a database with all network (SAN) and storage connections, as well the documentation of Storage and SAN Architeture. • Supported and Facilitated with infrastructure departments to implement new equipment, by mediating with vendor to support all project stages. • Gathered equipment information from various vendors to build documents with technical Storage and SAN information to support management decision, with this information it was possible to save money and make correct decisions by forecasting storage space needs in the company for coming years. Show less

Sr. Production Support Analyst

• Mar 2015 - Oct 2016

Working in production support, mainly with Borrowing and Lending Securities systems, managing Solaris and Unix servers, monitoring Control-m Jobs and fixing batch issues. Following and Executing Change Plans to fix and evolve systems. Answering Business questions in how to use equities systems, understanding the flow and system particularities. Those systems and Team management were based in London. • Incident/Problem management • Support of critical applications • Business/traders support • Communication management between users and Support Level 1, 2 and 3 • Internal training and knowledge sharing management • Application Support at HSBC GBM Front Office IT. Show less

IT Consultant

• Oct 2013 - Mar 2015

Incident/Problem Management, Support of critical applications, and conduction of several projects. Storage solution implementation of brands such as HP, EMC, Dell and Ibm, managing and executing projects with vendor until production state. Architect Data migration for legacy servers in legacy storage equipment ( From EMC Clariion to EMC Vmax) and ( From EMC Clariion to HP 3par), Managing and provisioning disks for Windows, Linux, Linux with Oracle, HP-UX and AIX based systems. Server deployment with oracle database, managing and setup of Oracle ASM. Reorganization and Administration of San Infrastructure. Reviewing and cleaning the legacy equipment. Managing backup tools such as, Netbackup, EMC Networker and Data Protector. NAS Management and provisioning of following equipment – EMC Celerra, VNX 5500, HP X9320 and Intregrated NAS 3Par 7400. Show less

Infrastructure Analyst

• Jun 2010 - Oct 2013

Incident/Problem management, Support of critical applications, Communication between Infrastructure and development teams. Managing and Architect disaster recover and High Availability Projects, Storage Administration, of equipment such as - EMC ( Symmetrix with SRDF, Clarion and VNX ), IBM DS 8800, HP and Dell Equalogic. Managing VMware with Vcenter and Solution Recover Manager. Managing Servers with Storage Foundation and Veritas Volume Replication. Managing Windows servers 2003 to 2012 and Linux. IT assets management based on ITIL. Deploy and Management of Microsoft Clusters. Show less

Support Analyst

• Jul 2008 - Jun 2010

Server and Desktops Hardware Maintenance. Operating System Deploy for servers and Desktops. Deploy of backup tools, such as CA Arcserv and HP Data Protector. Storage Management of HP branding, Management and deploy of Avaya IP Phones, Monitoring Servers and Identifying defects. Remote Management of linux servers, configuring mainly firewalls and proxy services. Server and Desktops Hardware Maintenance. Operating System Deploy for servers and Desktops. Deploy of backup tools, such as CA Arcserv and HP Data Protector. Storage Management of HP branding, Management and deploy of Avaya IP Phones, Monitoring Servers and Identifying defects. Remote Management of linux servers, configuring mainly firewalls and proxy services.

Support Analyst

• Sep 2003 - Nov 2006

Support Analyst – Deployment and management of flight tickets systems such as Amadeus and Sabre, Deployment of local based fly e-ticket systems, such as e-tam and gol (Local based Flight Companies). Administration of Infrastructure , desktop and servers, Support of Microsoft office, Windows and Network. Implementation and development of access database for sales area. Support Analyst – Deployment and management of flight tickets systems such as Amadeus and Sabre, Deployment of local based fly e-ticket systems, such as e-tam and gol (Local based Flight Companies). Administration of Infrastructure , desktop and servers, Support of Microsoft office, Windows and Network. Implementation and development of access database for sales area.