Vini Rignel
Account Manager at New Wave Workspace- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Italian Native or bilingual proficiency
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German Limited working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Laurence Gibson
Vini worked with us on a video conferencing solution for our International Women’s day event, which saw us link 5 countries together, in celebration of our commitment to female leadership. It has to be said that Vini, is knowledgable, personable and a true professional. Would have no hesitation in recommending and using him for future events. Laurence
Nubia Budau
Vinicius provided Egon Zehnder with video conferencing facilities and I used his services very often. His friendly style and positive attitude were key during stressful situations. I’ll never forget when he happily helped me reestablish the connection of a complex video conference he was not responsible for—that’s how reliable he was. I recommend Vinicius and would be happy to work with him again.
Laurence Gibson
Vini worked with us on a video conferencing solution for our International Women’s day event, which saw us link 5 countries together, in celebration of our commitment to female leadership. It has to be said that Vini, is knowledgable, personable and a true professional. Would have no hesitation in recommending and using him for future events. Laurence
Nubia Budau
Vinicius provided Egon Zehnder with video conferencing facilities and I used his services very often. His friendly style and positive attitude were key during stressful situations. I’ll never forget when he happily helped me reestablish the connection of a complex video conference he was not responsible for—that’s how reliable he was. I recommend Vinicius and would be happy to work with him again.
Laurence Gibson
Vini worked with us on a video conferencing solution for our International Women’s day event, which saw us link 5 countries together, in celebration of our commitment to female leadership. It has to be said that Vini, is knowledgable, personable and a true professional. Would have no hesitation in recommending and using him for future events. Laurence
Nubia Budau
Vinicius provided Egon Zehnder with video conferencing facilities and I used his services very often. His friendly style and positive attitude were key during stressful situations. I’ll never forget when he happily helped me reestablish the connection of a complex video conference he was not responsible for—that’s how reliable he was. I recommend Vinicius and would be happy to work with him again.
Laurence Gibson
Vini worked with us on a video conferencing solution for our International Women’s day event, which saw us link 5 countries together, in celebration of our commitment to female leadership. It has to be said that Vini, is knowledgable, personable and a true professional. Would have no hesitation in recommending and using him for future events. Laurence
Nubia Budau
Vinicius provided Egon Zehnder with video conferencing facilities and I used his services very often. His friendly style and positive attitude were key during stressful situations. I’ll never forget when he happily helped me reestablish the connection of a complex video conference he was not responsible for—that’s how reliable he was. I recommend Vinicius and would be happy to work with him again.
Credentials
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Foundations in Design Thinking
IDEO UNov, 2022- Oct, 2024 -
From Ideas to Action
IDEO UNov, 2022- Oct, 2024 -
Insights for Innovation
IDEO USep, 2022- Oct, 2024 -
Customer Experience Masterclass Completed
Awards InternationalJul, 2022- Oct, 2024 -
Product Management Advanced Diploma (Level 7)
Brentwood Open Learning CollegeAug, 2021- Oct, 2024 -
Risk Management
Brentwood Open Learning CollegeAug, 2021- Oct, 2024 -
Advanced Video System Engineer Representative Certified
CiscoJul, 2015- Oct, 2024 -
Cisco Telepresence Video Field Engineer for Express Spec Certified
CiscoJul, 2015- Oct, 2024 -
Express Video Engineer Representative Certified
CiscoJul, 2015- Oct, 2024 -
New Economic Powers - Brics
University of Oxford, Department for Continuing EducationMar, 2009- Oct, 2024
Experience
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New Wave Workspace
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United Kingdom
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Software Development
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1 - 100 Employee
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Account Manager
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Apr 2021 - Present
- Managing a portfolio of VIP clients across a variety of sectors - Managing and servicing the needs of new and existing client base in Brazil and UK - Working closely with the commercial team in strategically growing revenue and key accounts within these territories, creating and delivering on opportunities for growth, both within our existing client base as well as with new prospective clients - Supporting Marketing and New Business efforts where required and liaise with our Customer Success team to grow and deliver our capabilities in full-service research in the region. Show less
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Avalara
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United States
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Software Development
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700 & Above Employee
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Product Support GSO - EMEA
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Nov 2021 - Present
I work within the Global Support Organization EMEA Team at Avalara, helping businesses utilise tax technology to streamline their VAT processes and comply with the ever-changing digital requirements from tax authorities around the world. Avalara overview:Avalara helps businesses get tax compliance right. Avalara’s customers face demanding tax obligations imposed by state, local, and other taxing authorities around the world, and rely on Avalara to provide efficient and accurate solutions to manage those requirements. The company provides solutions for various transactional taxes, including sales and use, VAT, excise, communications, and others. Headquartered in Seattle, Avalara has offices across the U.S. and around the world in the U.K., Belgium, Brazil, and India Show less
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International Compliance Analyst
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Apr 2021 - Oct 2021
- Working together with the Team Leader and Senior Compliance Analysts on client communications for the GRS service- Improving and delivering registration packs to be submitted to Countries tax offices across Europe- Responsible for new registrations and onboarding clients; making sure that international requirements are up-to-date and submitted to the relevant tax authorities across EMEA- Ensuring all systems are fully up to date and other team members and clients understand their responsibilities and timelines for ongoing compliance- Making sure KPIs in the team related to submissions and processing of VAT registrations are achieved- Dealing with Tax Authorities domestically and overseas in order to complete applications of Blue-Chip Companies timely- Dealing with all aspects of VAT including VAT compliance, registration, preparation & application, companies transfer process, doc translations and trackers update Show less
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Kinly
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Netherlands
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IT Services and IT Consulting
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500 - 600 Employee
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Cisco Qualified Unified Communications Manager at Kinly
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Feb 2014 - Apr 2021
- Responsible for connecting high profile meetings for UK, American and Australian Goverments; Also responsible for connections with High Courts and Tribunals in UK, USA, Australia, New Zealand and South Africa - Dealt with complicated multi-point videoconference meetings/video links and ensured a successful result - Responsible for training and mentoring new staff in using the bridge platforms (Viju, Cisco and Polycom) - Responsible for connecting high profile meetings for UK, American and Australian Goverments; Also responsible for connections with High Courts and Tribunals in UK, USA, Australia, New Zealand and South Africa - Dealt with complicated multi-point videoconference meetings/video links and ensured a successful result - Responsible for training and mentoring new staff in using the bridge platforms (Viju, Cisco and Polycom)
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Eyenetwork Video Conferencing Services
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United Kingdom
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Telecommunications
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CRM & Portfolio Account Manager
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May 2010 - Feb 2014
- Responsible for researching, introducing new suppliers and updating details of more than 3600 facilities - Managing simultaneous global accounts with different SLAs including the United Nations, Ministry of Justice, World Health Organization, Crown Prosecution Service, Barclays, American Express, Dreamworks, Aramco Overseas, International Atomic Energy Agency, Heidrick and Struggles and Russell Reynolds Associates
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Client Relationship Manager & Team Leader
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Apr 2009 - May 2010
- Finalizing contracts, pricing and payment conditions and terms with new and existing clients and suppliers - Responsible for maintaining relationships with customers and suppliers. - Responsible for mentoring new staff, supporting and developing individuals to high standards - Experience with some major videoconferencing equipments (Aethra, Tandberg/Cisco, Polycom, Lifesize, Radvision and Sony) and systems I.e. H.323 (IP),H.320 (ISDN) etc - Developed superb customer service, logistical, multi-tasking and administration skill - Ensure rapid response and high levels of service to build a strong rapport for future business - Liaised daily with International clients, which provided me with a holistic view on international business and culture and expert knowledge on World time zones - Adhered to data protection and confidentiality of information - Liaising with Operations Director regarding staff training procedures - Resolving customer queries/complaints about videoconferencing in an effective manner and making decisions with a responsible attitude Show less
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International Booking Coordinator
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May 2008 - Apr 2009
- Responsible for booking and managing worldwide videoconference meetings for avariety of clients - Bookings taken by telephone and email - Due to the nature of these meetings i.e. court hearings, International executive levelrecruitment, business meetings, etc. a high level of customer service and efficiency isexpected - Worked successfully as part of a busy team and also independently on a high volumeof bookings - Energetic team player with an excellent eye for detail and a high level of multi-tasking Show less
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Regional EMEA Manager - UK
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Feb 2007 - Apr 2008
- Managing, recruiting and training a motivated team of 150 photographers in charge of interacting with the general public at some of the most visited tourist attractions in London (Tower Bridge Exhibition and Thames River Boats) and Portsmouth (Spinnaker Tower) - 8 Team Leaders and a Deputy reporting in to me and a total span of around 90 people. - Managing, recruiting and training a motivated team of 150 photographers in charge of interacting with the general public at some of the most visited tourist attractions in London (Tower Bridge Exhibition and Thames River Boats) and Portsmouth (Spinnaker Tower) - 8 Team Leaders and a Deputy reporting in to me and a total span of around 90 people.
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Education
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2001 - 2004
Universidade Estadual Paulista Júlio de Mesquita Filho
Modern Languages and Literature
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