Experience

JW Marriott Phu Quoc Emerald Bay

• Vietnam
• Hospitality
• 1 - 100 Employee

• Butler

  • Jul 2022 - Present



JW Marriott Phu Quoc Emerald Bay

• Vietnam
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Nov 2021 - May 2022

  - Take care and create surprises for guests as well as solve the problems during their stay in the resort.- Coordinate with other departments in the resort to meet the requirements of guests.- Resolve customer complaints as well as apply service recovery to apologize to guests and raise satisfaction while staying at the resort.

• Butler

  • Nov 2021 - May 2022

  - Always ready to serve and meet the needs of customers; especially the VIP guests of the butler department.- Coordinate with other departments in the resort to meet the requirements of guests.- Take care and create surprises for guests.



César Ritz Colleges Switzerland

• Switzerland
• Higher Education
• 200 - 300 Employee

• Food and Beverage Server

  • Jul 2018 - Mar 2021

  - Co-operate together with classmates to prepare the drink and food for students and teachers at school. - Responsible for helping staff to clean the restaurant as well as washing all dishes and glasses. - Responsible for solving the problems. - Co-operate together with classmates to prepare the drink and food for students and teachers at school. - Responsible for helping staff to clean the restaurant as well as washing all dishes and glasses. - Responsible for solving the problems.



Bebbis Restaurant Interlake

• Interlaken West, Switzerland

• Food and Beverage Server

  • Jan 2019 - Jun 2019

  - Communicate with the customers to ensure that they are served and satisfied with the services of the restaurant. - Co-operate with the staff as well as chefs to provide good food and drink to customers. - Having high responsibility with all my works. - Responsible for solving the problems in the restaurant. - Communicate with the customers to ensure that they are served and satisfied with the services of the restaurant. - Co-operate with the staff as well as chefs to provide good food and drink to customers. - Having high responsibility with all my works. - Responsible for solving the problems in the restaurant.



Hue Restaurant

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Food and Beverage Server

  • Jan 2015 - Jul 2015

  - Serving 30 hours/ week to customers at Hue Restaurant - Communicating with customers to ensure that their needs are met - Working with chef of the restaurant to prepare food - Serving 30 hours/ week to customers at Hue Restaurant - Communicating with customers to ensure that their needs are met - Working with chef of the restaurant to prepare food