Regional Change Coordinator

• Jul 2021 - Present

System Administrator

• Aug 2016 - Jun 2022

• Provide technical and administrative support services to the Navy-wide ONE-NET infrastructure. Skilled in troubleshooting problems related to Microsoft Server Environment, PKI Infrastructure, VPN…..etc. • Provided assistance with the System Center 2012 Configuration Manager Server and Client Application. Responsibilities include the deployments of patches, software, and application. • Assisted with the management of Microsoft Exchange, Microsoft Printer Servers, Share Drive Management, and VM environment. • Management of Active Directory infrastructure which includes the creating of the security groups, functional accounts, user accounts, and service accounts. • Remedy administration which included maintaining remedy server and access. Show less

Network Specialist

• Apr 2012 - Aug 2016

• Provide technical and administrative support services to the Navy-wide ONE-NET infrastructure. Skilled in troubleshooting network problems including problem identification and resolution. • Provided assistance with the configuring and maintaining of the network switches to ensure the availability and reliability of ONE-NET network. • Assisted with the implementation of 802.1x authentication via ISE as network management authentication software. • Provide network technical expertise to the Service desk on standard troubleshooting on network on network infrastructure that includes firewalls, Cisco devices, and network services. Show less

Service Desk Specialist

• Jan 2012 - Mar 2012

• Provide technical and administrative support services to the Navy wide ONE-NET infrastructure. • Core services supported: Authentication (active Directory), BlackBerry, Backups, Database (Oracle and SQL), Exchange, File, Print, Proxy, Remedy, SharePoint, and Web Hosting. • Reviewed logs and error notifications on a periodic basis to ensure high availability of monitored servers and or services. • Developed procedures and processes for the identification, notification, and resolution of incidents. • Hardware support and troubleshooting for laptops, workstations, printers, and scanners. • Ensured that the client was informed in a timely and recurring manner on all outages impacting service delivery. • Coordinated restoration activities or mitigation plans for service outages with higher levels of support. Show less

Network Specialist

• Jan 2011 - Dec 2011

• Skilled in troubleshooting network problems including problem identification and resolution. • Familiarity with packet captures as part of day-to-day troubleshooting procedures • Proficient in Solarwinds Network Monitor. • Assisted with the implementation of 802.1X • Configured and deployed UPS unites for all Cisco Devices. • Familiarity with the following Cisco devices: Catalysts 3500 series, 3700 series and 4500 series switches. • Proficient in properly configuring and deploying a L2 switch • Provided assistance with configuring and maintaining ASA firewall to provide internal and external access to the RIA server resources Show less

Technical Support Lead

• Jan 2008 - Jan 2011

• Responsible for providing 24x7 system administration support for core services running on Microsoft servers in a Network Operations Center environment. • Developed procedures and processes for the identification, notification, and resolution of incidents.• Provided technical and administrative guidance to the Service Desk Technicians.• Involved with the development of the Kbit (Knowledgebase I T) that was awarded the President Excellence Award from the Vice President of Perot System.• Assisted with providing new tools and innovations for the Service Desk to perform their job functions in a more proficient manner. (SAM, Whiteboard, new scripts, new standard desktop setup checklist…etc)• Ensured that the client was informed in a timely and recurring manner on all outages impacting service delivery.• Coordinated restoration activities or mitigation plans for service outages with higher levels of support. Show less

Service Desk Technician

• Jun 2007 - Jun 2008

• Provide technical and administrative support services to the Department of Defense on the Rock Island Arsenal Installation.• Phone support to customers with problems with devices on the DOD network (to include hardware issues, software support, access authored, etc).• Hardware support and troubleshooting for laptops, workstations, printers, and scanners.• Worked extensively with ITSM Remedy ticketing system.