Triage Technician & Surgery Coordinator

• Sep 2022 - Present

Clinic Staff Supervisor (On-call)

• Oct 2021 - Present

‣ Interact with the referral and billing department to ensure smooth facilitation of insurance and billing processes. ‣ Help ensure that medical facilities and staff maintain high levels of ethical and professional standards.‣ Counsel and train newly hired staff. ‣ Help improve communication among employees in a clinical environment.‣ Develop and implement some of the policies and procedures for the medical facility. ‣ Evaluate job performances of clinical personnel.‣ Attend interdepartmental meetings.‣ Identify quality assurance and risk management issues and bring them to the attention of the appropriate manager.‣ Inspect facility to recommend building modifications or changes in processes to ensure patient safety.‣ Ensure that all clinical staff are accurately notating patients’ electronic health records.

Assistant Clinic Coordinator

• Apr 2021 - Oct 2021

‣ Help Facilitate clinic flow by managing breaks and lunches.‣ Take over as supervisor when clinic supervisor is absent.‣ Meet with physician every morning to review schedule.‣ Manage clinic task box; assist with triage and urgent add-ons.‣ Manage inventory - order supplies.‣ Help train students and new employees. ‣ Update and educate staff about current clinic policies and procedures. ‣ Attend monthly supervisor meetings to discuss ways to improve clinic flow and safety.

Certified Ophthalmic Technician

• Aug 2018 - Apr 2021

‣ Specialized in efficient patient work-ups and screenings; perform various testing including VA, APD, VF, EOM, IOP and lensometry. ‣ Obtain ocular, medical, surgical, and family health history; update patient EMR.‣ Slit-lamp examinations; check for narrow-angles, neovascularization (NVI) and other pupil abnormalities. ‣ Setup sterile fields with medical instruments, prep syringes with lidocaine and antiseptic solution. ‣ Assist physicians with intra-ocular injections and other various procedures including Laser Retinoplexy, Panretinal Photocoagulation (PRP), and Cryopexy. ‣ Perform diagnostic testing including OCT, assist with B-scan ultrasonography. ‣ Prepare exam rooms, including cleaning/disinfecting, stocking supplies and maintaining PPE and drug inventory.‣ Phone triage, fax and other clerical duties as needed as well as provide front-desk coverage when needed. ‣ Specialized in patient interaction to inform patients of their procedures and postoperative care. ‣ Translate for Russian speaking patients.‣ Provide assistance in training new employees.

Certified Ophthalmic Scribe

• Nov 2017 - Aug 2018

‣ Assisted physician during patient exams by transcribing comprehensive notes relating to patient’s history, personal information, medical condition, assessment, diagnostic findings, lab and test results. ‣ Cleaned and sterilized instruments, and provided a clean work environment for the doctor and patient. ‣ Ensured patients understanding of physician’s diagnosis, instructions, and treatment. ‣ Assisted the physician with exams and procedures as instructed, such as instilling drops and performing diagnostic imaging as needed (Visual Fields and OCT’s).‣ Documented all procedures performed by the physician. ‣ Assisted with bacterial culture tests and sent to appropriate lab.

Patient Coordinator

• May 2017 - Nov 2017

‣ Answered and directed a high-volume of incoming calls, scheduled and confirmed appointments, and conducted reminder calls.‣ Provided customer service by triaging requests according to priority.‣ Verified insurances for planned treatment.‣ Reviewed health history and insurance, processed patients’ referrals.‣ Working knowledge of NextGen system and various insurance policies and procedures.

Volunteer - Doernbecher Children's Hospital

• Sep 2016 - Jun 2017

‣ Provided comfort and assistance to children who were undergoing a sedation procedure.‣ Transported patients on a wheelchair to a designated room and escorted to the waiting area. ‣ Delivered lab work to the laboratory service department.‣ Cleaned, sanitized patient’s rooms, and prepared beds.‣ Restocked supply area. ‣ Provided comfort and assistance to children who were undergoing a sedation procedure.‣ Transported patients on a wheelchair to a designated room and escorted to the waiting area. ‣ Delivered lab work to the laboratory service department.‣ Cleaned, sanitized patient’s rooms, and prepared beds.‣ Restocked supply area.

Promotions Officer

• Feb 2015 - Dec 2016

‣ Researched and analyzed students’ and community needs, created surveys. ‣ Planned and coordinated community events for students and staff. ‣ Promoted/advertised events by making newsletters, class presentations, designing and distributing flyers and posters, updated the CCC website.

Administrative Assistant

• Mar 2013 - Feb 2015

‣ Approved budgets for community events and support services programs. ‣ Worked the front desk, answered phones, and directed students to the appropriate area.‣ Supported management team, set up meeting rooms, created agendas, typed meeting minutes.‣ Participated on the interview panel for hiring new employees, made decisions on best candidates.‣ Managed calendars, coordinated committee meetings.‣ Managed accounts and performed bookkeeping.

Caregiver

• Sep 2013 - Jun 2016

‣ Assisted client with personal hygiene, dressing, grooming, translation and transportation.‣ Managed and ordered medications, scheduled doctor’s appointments.‣ Reported crisis and unusual behavior of client to the case manager. ‣ Assisted client with personal hygiene, dressing, grooming, translation and transportation.‣ Managed and ordered medications, scheduled doctor’s appointments.‣ Reported crisis and unusual behavior of client to the case manager.

Pet Ambassador

• Feb 2013 - Dec 2013

‣ Greeted customers in a professional and friendly manner. ‣ Promoted Hannah's Life Care program and explained membership and eligibility to customers.‣ Interviewed customers and collected information to determine service needs.‣ Resolved customer’s complaints to meet their needs and satisfactions.‣ Answered telephones, took accurate messages and efficiently directed calls to appropriate individuals.‣ Scheduled appointments and made follow-up call reminders. ‣ Organized and cleaned store during downtime.