Experience

SIMBA CARD

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Operations Analyst

  • Aug 2023 - Present

  Bay Square, Business Bay ➢Leading the team to successfully launch WPS prepaid card in the market. ➢ Assigning to establish WPS Department for SIMBA. ➢Creating and development of UAT test cases for CMS functionality. ➢Executing of UAT for each functionality, systematically identifying required changes and corrections. ➢Collaborating with vendors to promptly resolve highlighted issues within the agreed turnaround time. ➢Executing transaction-related test cases and ensuring verification and posting of all… Show more ➢Leading the team to successfully launch WPS prepaid card in the market. ➢ Assigning to establish WPS Department for SIMBA. ➢Creating and development of UAT test cases for CMS functionality. ➢Executing of UAT for each functionality, systematically identifying required changes and corrections. ➢Collaborating with vendors to promptly resolve highlighted issues within the agreed turnaround time. ➢Executing transaction-related test cases and ensuring verification and posting of all settlement reports of VISA in the in-house system. ➢Performing test cases for disputes and charge back. ➢Developing a series of spreadsheets that will make the reconciliation process more efficient and accurate. ➢Ensuring regular updates to training manuals and SOPs in accordance with new requirements and updates. ➢Undertaking additional assignments as directed by Head of card operations. ➢Assisting in decision-making within established procedures, balancing employee, company, and customer needs. Show less



Al Ansari Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Operations Executive - Wps & Card Operations

  • Nov 2018 - Nov 2022

  United Arab Emirates ➢Corporate on boarding and verification, checking the corporate documents and conducting risk assessment, Follow-up for the required documents and approvals. ➢Processing charges back and disputes in a timely manner,maintain documentation as per the established procedures and regulatory requirements. ➢Maintaining oversight on customer on boarding and KYC. ➢Maintaining and reviewing the card stock management, production and fulfilment.Liaising with the card bureau to ensure all… Show more ➢Corporate on boarding and verification, checking the corporate documents and conducting risk assessment, Follow-up for the required documents and approvals. ➢Processing charges back and disputes in a timely manner,maintain documentation as per the established procedures and regulatory requirements. ➢Maintaining oversight on customer on boarding and KYC. ➢Maintaining and reviewing the card stock management, production and fulfilment.Liaising with the card bureau to ensure all activities are carried out within the TAT. ➢ Monitoring due diligence conducted and reporting of AML risks to the relevant stakeholders as well as ensuring that appropriate remedial action is taken. ➢Receiving card from UPP and cross checking the same to ensure all the cards are received as per DSS approval and uploading the same in arex system. ➢ Escalating issues and areas of risks to the department head and management team members as necessary. ➢ Adhere to all applicable internal policies and regulatory requirements related to card issuance and wps processing. ➢Acting as customer service representative by interacting with companies,customers to provide them with information to address inquiries regarding wps process. ➢Ensuring all payroll transactions are processed efficiently. ➢Corporate on boarding,verification,checking the corporate documents and conducting risk assessment, follow-up for the required documents and approvals. ➢Providing company detailed salary sheet, summary report and employee wise report. ➢Giving training to the entire team for new process and sharing required training materials ➢Monitoring colleagues activities and giving proper guidance to make sure the smooth process of daily activities. ➢Access requests for new staff / Access removal for resigned /terminated staff. ➢ Conducting daily call with team to discuss various operational activities /issues and guiding them to right path. ➢ Work on to close sharia & Audit Observations. Show less



First Flight Couriers (Middle East) L.L.C

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Executive Cum Import Specialist

  • Sep 2016 - Oct 2018

  United Arab Emirates ➢Closely monitoring with operations and other departments for delivery of pick-ups and delivery of shipments. ➢Writing reports and business correspondence taking calls and bookings on phones and email. ➢Handling escalation calls. ➢Handling profiles and coordination with vendors for tracking and delivery related queries making pending reports and sending to account customers. ➢Training provided to new agents. ➢Handling the team and call queues in absence of team leaders and… Show more ➢Closely monitoring with operations and other departments for delivery of pick-ups and delivery of shipments. ➢Writing reports and business correspondence taking calls and bookings on phones and email. ➢Handling escalation calls. ➢Handling profiles and coordination with vendors for tracking and delivery related queries making pending reports and sending to account customers. ➢Training provided to new agents. ➢Handling the team and call queues in absence of team leaders and managers. ➢Generating new clients for export ,import and cross trade activities. ➢Following up and coordination of shipments with international companies ,i.e DHL,TNT,UPS ,FEDEX. ➢Managing high volume workload within a deadline driven environment. ➢Ensuring customer satisfaction with every part of the flooring experience from the initial greeting through order completion. Show less



Sri Krishna Hardwares

• India
• Retail
• 1 - 100 Employee

• Accountant

  • Jun 2015 - Jul 2016

  Kasaragod, Kerala, India ➢Ensuring every invoice sent out is accurate. ➢Resolving billing errors that other staff or customers flag. ➢Keeping a record of collected payments with customer information. ➢Working with other members of the financial staff. ➢Performing any necessary administrative duties, such as auditing customer records. ➢Preparing account statements for customers following up on outstanding payments.