Vincenzo Di Mella
Customer Care & Community Manager (IT/ES) at Yepoda- Claim this Profile
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Francese Elementary proficiency
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Spagnolo Full professional proficiency
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Inglese Professional working proficiency
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Tedesco Full professional proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Freshworks Implementation Foundation Certification
FreshworksDec, 2022- Sep, 2024 -
Freshworks Sales Foundations Certification
FreshworksDec, 2022- Sep, 2024 -
Freshsales Suite Expert Certification
FreshworksDec, 2022- Sep, 2024 -
Freshservice Expert Certification
FreshworksNov, 2022- Sep, 2024 -
Freshdesk Omnichannel Expert Certification
FreshworksOct, 2022- Sep, 2024 -
Inbound Marketing
HubSpot AcademyFeb, 2022- Sep, 2024
Experience
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Yepoda
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Germany
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Cosmetics
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1 - 100 Employee
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Customer Care & Community Manager (IT/ES)
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Jun 2023 - Present
Main tasks: - Interaction with the Italian and Spanish Yepoda's Digital Communities: expert for Yepoda's products and the first point of contact for community members - Receiving and handling questions and requests of Yepoda's fans and customers ("Gorgias" ticketing system integrated with Yepoda's Social Media channels and support emails) and make sure they have a great experience when contacting Yepoda - Support to further grow the Yepoda hype on Social Media by engaging with the community Show less
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Aubay Italia
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Italy
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IT Services and IT Consulting
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700 & Above Employee
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Contact Center Specialist (German Speaking)
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May 2023 - Jun 2023
Customer Service Specialist for the based in Germany Employees of a global company leader in drug delivery, consumer product dispensing and active material science solutions. Main tasks: - Receiving and handling employees' queries through ServiceNow (Incidents and Service Requests) - Supporting client's employees by using Microsoft applications (MS Teams, Active Directory, Azure, Outlook, PowerShell) and SAP - Handling Major Incidents - Organizing and updating procedures and guidelines to be followed in order to solve the most common and recurrent client's employees queries and issues - Working with other Customer Service Teams with the aim of share relevant informations and cooperate to solve critical problems Show less
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CRMpartners
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Italy
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Software Development
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1 - 100 Employee
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Solution Specialist
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Sep 2022 - Feb 2023
Solution Specialist specialized in "Freshworks" ERP SaaS-applications, distributed in Italy and Spain by Freshworks Platinum Partner "KAHUNA CRM" (Business Unit of "CRMpartners s.r.l") The main fulfilled activities are: ● Analyzing companies' business needs and models - Served companies from Italy, Iberia and LATAM Area) ● Identifying the best Freshworks application and pertinent customizations according to the gathered company requirements ● Drafting project documents and guidelines in collaboration with other Kahuna team members (both in Italian and in Spanish language) ● Preparing supporting materials and delivering training sessions to the end-users of Freshworks applications ● Continuously testing and improving the designed Freshworks solutions by providing post-deliver support sessions to the companies ● Working with the Freshworks Product Development and Commercial Team in order to enhance Freshworks Applications + Refine and adjust Freshworks B2B Commercial Strategy Show less
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Adv Media Lab
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Italy
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Marketing Services
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1 - 100 Employee
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Digital Marketing Intern
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Feb 2022 - Mar 2022
While an intern at ADV Media Lab, I was responsible for tasks such as: - CRM database management and review (HubSpot) - Drafting articles and digital contents out of secondary data - Copywriting activities - SEO activities - Content layout using WordPress - Content nurturing activities - Content promotion on Social Media platforms (Facebook) While an intern at ADV Media Lab, I was responsible for tasks such as: - CRM database management and review (HubSpot) - Drafting articles and digital contents out of secondary data - Copywriting activities - SEO activities - Content layout using WordPress - Content nurturing activities - Content promotion on Social Media platforms (Facebook)
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Università degli Studi di Urbino Carlo Bo
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Italy
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Higher Education
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400 - 500 Employee
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Academic Tutor
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Jul 2021 - Nov 2021
By filling the position of "Academic Tutor", I carried out the following activities: - Advising students on the Erasmus+ Study / Traineeship program - Presentation of The Erasmus Invitation to Tender for both 2021/2022 and 2022/2023 academic years - Organization of "Open Days" for the School of Languages of the University of Urbino - Supporting students in finalizing their Erasmus+ Study / Traineeship applications - Promoting the European Erasmus+ Study / Traineeship Program By filling the position of "Academic Tutor", I carried out the following activities: - Advising students on the Erasmus+ Study / Traineeship program - Presentation of The Erasmus Invitation to Tender for both 2021/2022 and 2022/2023 academic years - Organization of "Open Days" for the School of Languages of the University of Urbino - Supporting students in finalizing their Erasmus+ Study / Traineeship applications - Promoting the European Erasmus+ Study / Traineeship Program
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Teaching Assistant
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Feb 2019 - May 2019
During my Internship at the Language School "Come In School - Avilés" I performed tasks such as: - Preparing teaching materials in German language - Delivering lectures about German Language and German Culture related topics - Researching up-to-date topics to bring to the attention of the students - Managing students' learning-related issues and struggles During my Internship at the Language School "Come In School - Avilés" I performed tasks such as: - Preparing teaching materials in German language - Delivering lectures about German Language and German Culture related topics - Researching up-to-date topics to bring to the attention of the students - Managing students' learning-related issues and struggles
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Märkisches Museum
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Germany
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Exhibitions coordinator
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May 2015 - Jun 2015
Thanks to European Funds (PON Project) I carried out an internship at the Märkisches Museum in Berlin during which I was involved in: - Creative and Team-oriented Workshops - Cataloguing and Describing Activities of Museum Items - Planning of Museum Exhibitions - Realization of Museum Exhibitions Thanks to European Funds (PON Project) I carried out an internship at the Märkisches Museum in Berlin during which I was involved in: - Creative and Team-oriented Workshops - Cataloguing and Describing Activities of Museum Items - Planning of Museum Exhibitions - Realization of Museum Exhibitions
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Education
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2020 - 2023
Università degli Studi di Urbino Carlo Bo
Master's degree, Intercultural Business Communication (LM-37) -
2022 - 2022
Generation Italy
Generation4Universities -
2016 - 2019
Università di Napoli L'Orientale
Bachelor's degree, Linguistic and Cultural Mediation (L-12, Applied languages) -
2018 - 2019
Universidad de Oviedo
Bachelor's degree, Bachelor's Degree in Modern Languages and their Literatures" - "Erasmus+ Studio" Program
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