Vincenzo Mancuso

Customer Service Representative at Olympia Europe LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Enna, Sicily, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Francese Elementary proficiency
  • Spagnolo Elementary proficiency
  • Siciliano Native or bilingual proficiency
Skills

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Credentials

  • AAT Award in Bookkeping level 1
    AAT
    Jan, 2021
    - Nov, 2024
  • Highfield Level 1 Award in Accounting
    Highfield
    Nov, 2020
    - Nov, 2024
  • Computerised Accounts System Level 1,2& 3
    SilverHill
    Nov, 2017
    - Nov, 2024
  • European Computer Driving License FULL STANDARD
    Learning Connections
    Oct, 2015
    - Nov, 2024

Experience

  • Olympia Europe Wholesaler
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service Representative
      • Feb 2017 - Present

      Travel Agency Wholesaler (around 30 Employees, 11 in London office) , main activities: customer service assistance over the phone and via email, Business to Business third party representative, managing bookings and virtual credit cards for multiple reservations. Travel Agency Wholesaler (around 30 Employees, 11 in London office) , main activities: customer service assistance over the phone and via email, Business to Business third party representative, managing bookings and virtual credit cards for multiple reservations.

  • Marriott International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Mr
      • Nov 2019 - Dec 2020

      Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. Reconciling processed work by verifying entries and comparing system reports to balances Maintaining historical records Paying employees by verifying expense reports and preparing pay checks Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance Preparing analyses of accounts and producing monthly reports Continuing to improve the payment process Show less

  • La Credenza Ltd
    • United Kingdom
    • Food and Beverage Services
    • 1 - 100 Employee
    • Credit controller, Accountat payable and receivable
      • Jan 2019 - Nov 2019

      Responsibilities: Posting invoices / credit notes Producing Statements and Chasing overdue invoices maintaining always happy relationship with key clients Account / Bank reconciliation Suppliers invoice check and arrange Euros and Pounds payments for suppliers. Posting General Expenses Receipts Help accounts team in review, complete and file VAT returns Enter and update customer information in the database Go the “extra mile” to get things done Love attention to detail and accuracy Keep records of sales updates and note useful information Show less

  • Living Rooms - The Hotel Alternative
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Account Assistant
      • Sep 2018 - Jan 2019

      Banking with Excel, bank remittance,fixing discrepancies, putting invoice into Sage50, assisting the senior accountant Banking with Excel, bank remittance,fixing discrepancies, putting invoice into Sage50, assisting the senior accountant

  • ibis, ibis Styles, ibis budget
    • Hospitality
    • 700 & Above Employee
    • Welcomer / Guest service assistant Ibis Budget
      • Sep 2017 - Sep 2018

      Receptionist , Dealing with guest and potential client by phone or face to face, making reservations and bookings, cancelling or amending reservations, customer service, accounting skills, closing the shifts, banking, VR, Fauls and Accor systems, solving problems, fixing accounting discrepancies. Receptionist , Dealing with guest and potential client by phone or face to face, making reservations and bookings, cancelling or amending reservations, customer service, accounting skills, closing the shifts, banking, VR, Fauls and Accor systems, solving problems, fixing accounting discrepancies.

  • EUROCALL NETWORK S.R.L.
    • Italy
    • 1 - 100 Employee
    • Operatore Outbound
      • Nov 2014 - Nov 2015

      Sales Agency (around 75 employees), main activities: -Contact clients by phone and talk about their situation with light and gas's contracts -Problem solving -High negotiation B to B and B to C -Insert contracts in the system -Using office pack especially Excel -Work to achieve targets -Helping colleagues in difficult situations -Doing some training to the new colleagues and taught many selling strategies. Sales Agency (around 75 employees), main activities: -Contact clients by phone and talk about their situation with light and gas's contracts -Problem solving -High negotiation B to B and B to C -Insert contracts in the system -Using office pack especially Excel -Work to achieve targets -Helping colleagues in difficult situations -Doing some training to the new colleagues and taught many selling strategies.

  • Bologna Football Club
    • Bologna, Italia
    • Junior Accountant
      • Nov 2013 - Mar 2014

      Football Team Professional (Around 100+ employees),main activities: -Cost controller -I made a cost controller project in Excel about the sponsor campaign on season 2012/2013 -Report in Power Point, -Office pack skills improved -problem solving Football Team Professional (Around 100+ employees),main activities: -Cost controller -I made a cost controller project in Excel about the sponsor campaign on season 2012/2013 -Report in Power Point, -Office pack skills improved -problem solving

  • Studio Commercialista Lo Bosco
    • Catania, Italia
    • Junior Accountant
      • Nov 2012 - Mar 2013

      Private Accountant Office (around 5 employees), main activities: -Daily check payments to the clients and providers -Organize bank payments -Insert invoices in Excel -Report on Excel and Power Point -Once a week do Tax payments and many documents directly to the Local national tax office (Agenzia delle Entrate) - Basic financial statements operations. Private Accountant Office (around 5 employees), main activities: -Daily check payments to the clients and providers -Organize bank payments -Insert invoices in Excel -Report on Excel and Power Point -Once a week do Tax payments and many documents directly to the Local national tax office (Agenzia delle Entrate) - Basic financial statements operations.

  • New Sunrise SRL
    • Catania, Italia
    • Junior Accountant
      • Feb 2012 - Sep 2012

      Sales agency (around 25 employees), main activities: -Insert supplier's invoice in the system with Excel -Insert sales contract into the system -Payroll -Daily check emails for the director and the company -Send emails at the main company,ENI, and at the new clients -Back office -Receptionist Sales agency (around 25 employees), main activities: -Insert supplier's invoice in the system with Excel -Insert sales contract into the system -Payroll -Daily check emails for the director and the company -Send emails at the main company,ENI, and at the new clients -Back office -Receptionist

  • TCOMUNICO
    • Catania, Italia
    • Outbound Operator
      • Mar 2011 - Feb 2012

      Vodafone Sales Agency (around 14 employees), main activities: -High negotiation B to B and B to C -Contact clients by phone and talk about Vodafone offers -Problem solving -Inserting contracts in the system -Using office pack especially Excel -Work to achieve targets -Helping colleagues in difficult situation with customers on phone -Doing some training to the new colleagues and taught many selling strategies. Vodafone Sales Agency (around 14 employees), main activities: -High negotiation B to B and B to C -Contact clients by phone and talk about Vodafone offers -Problem solving -Inserting contracts in the system -Using office pack especially Excel -Work to achieve targets -Helping colleagues in difficult situation with customers on phone -Doing some training to the new colleagues and taught many selling strategies.

Education

  • Università degli studi di Catania
    Master's degree in Sport and Management, Department of economy and enterprise
    2013 - 2014
  • Università degli studi di Catania
    Bachelor's degree in "Economics and Tourism Business Management", Department of Economy and Enterprise
    2006 - 2012
  • Istituto Tecnico Commerciale Duca D'Aosta
    High school leaving qualification in accounting, ITC Duca D'aosta Enna
    2000 - 2005

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