Experience

Ironwave Hospitality

• Hospitality
• 1 - 100 Employee

• General Manager/ Director of Project and Transitions

  • Aug 2021 - Present

  Hoboken, New Jersey, United States General Manager responsibilities include formulating overall strategy, managing people and establishing policies. In this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. / The Transition Manager will be responsible for leading and managing the successful transition of projects, programs, and services from one provider to another. This includes developing and managing the transition… Show more General Manager responsibilities include formulating overall strategy, managing people and establishing policies. In this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. / The Transition Manager will be responsible for leading and managing the successful transition of projects, programs, and services from one provider to another. This includes developing and managing the transition plan, schedule, and budget, coordinating, and leading all transition. Show less



Hotel Hendricks

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Nov 2019 - Aug 2021

  New York, New York, United States • Manging the rolling out of new movements (SOP’s) in all departments, developing relations with local businesses and the community. • Implemented and actioned the COVID 19 new SOP form check-in process which includes screens at reception, key-less check-in, card processed via touchless pad, hands-free cleaning with gloves, and masks used at all times, cleaning products upgraded to 99% effective for killing viruses. There is a full process for housekeeping and the restaurant which needs to… Show more • Manging the rolling out of new movements (SOP’s) in all departments, developing relations with local businesses and the community. • Implemented and actioned the COVID 19 new SOP form check-in process which includes screens at reception, key-less check-in, card processed via touchless pad, hands-free cleaning with gloves, and masks used at all times, cleaning products upgraded to 99% effective for killing viruses. There is a full process for housekeeping and the restaurant which needs to be vigorously kept to. • Marketing Strategies put in place for the opening of the Paloma Restaurant. This involved launching the new Paloma website with PPC spend and a full business plan that included marketing, PR, digital, and sales strategies. • Significantly improved the hotels TripAdvisor score, which was at 379 on October 02, 2019, and is now at 210 out of 507 hotels. The goal for 2020 is to get that figure to 35! • Recruited a new GM in 30 days and trained up a new bar and service team within 45 days. • Responsible for the re-vamp in the hotel culture. • After undertaking market research decided to switch over from Open Table to Resy. • Made notable savings to the hotel budget through reductions in the last 5 months with the majority in the kitchen and housekeeping. • Lowered the beverage cost to BUD from 45% to 19%. Show less



Wyndham Hotels & Resorts

• United States
• Legal Services
• 1 - 100 Employee

• Regional General Manager

  • Jan 2019 - Nov 2019

  Orlando, Florida, United States • Responsibilities included providing effective leadership to the property team members. This involves recruiting, training, and supervising staff and ensuring compliance with health and safety legislation and licensing laws. • Guaranteed full compliance to the property operating controls, SOP’s, policies, procedures, and service standards. • Managed the ongoing profitability of the hotel, whilst delivering improvements which include the restructuring of the Front Desk Management Team… Show more • Responsibilities included providing effective leadership to the property team members. This involves recruiting, training, and supervising staff and ensuring compliance with health and safety legislation and licensing laws. • Guaranteed full compliance to the property operating controls, SOP’s, policies, procedures, and service standards. • Managed the ongoing profitability of the hotel, whilst delivering improvements which include the restructuring of the Front Desk Management Team which made the brand an 80K saving in the first year. • Consistently met the hotel budget goals. Worked towards achieving further short- and long-term strategic goals for the property. • Maximized room yield by 30% year on year through innovative sales practices and yield management programs. • Liaised closely with the sales and revenue team with sales rising 25 %. • Worked with staff on the company and their personal career goals. Therefore, employee retention rates down 5% from previous years. • Accountable for safeguarding the quality of operations for both internal & external audits. Show less



Peachtree Hotel Group

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Oct 2017 - Jan 2019

  Florida, United States General Manager for the following properties under Peachtree Hotel Group: • Element Miami International Airport Hotel • General Manager for Hotel Indigo in Gainsville Florida. • Opening General Manager for Hotel Indigo. Implemented all set up processes. This included setting up the required managers course in which IHG passed the QA form brand by 98%. The hotel opened 3 weeks earlier than scheduled, this was due to my strong leadership and working with the Brand IHG opening… Show more General Manager for the following properties under Peachtree Hotel Group: • Element Miami International Airport Hotel • General Manager for Hotel Indigo in Gainsville Florida. • Opening General Manager for Hotel Indigo. Implemented all set up processes. This included setting up the required managers course in which IHG passed the QA form brand by 98%. The hotel opened 3 weeks earlier than scheduled, this was due to my strong leadership and working with the Brand IHG opening team. • Ensured full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards. • Successfully managed the hotel's budgets to ensure that the hotel ran profitable and goals were met. This involved looking at departmental budgets and making cost savings where appropriate. • Guest satisfaction targets were met and exceeded. This was done by providing exemplary customer service and when problems arose dealt with them efficiently and within the companies' set procedures. • Maximized room yield and hotel revenue through innovative sales practices and yield management programs. • Managed and developed the Hotel Executive Team to ensure career progression and development. • Oversaw and managed each department and worked closely with departmental heads. • Responsible for internal and external audits that were undertaken and responded to ensure continual improvement was achieved. Show less



Interstate Hotels & Resorts

• United Kingdom
• Hospitality

• Director of F&B La Toretta Lake Resort & Spa

  • Oct 2013 - Oct 2017

  Montgomery, Texas • Supporting the service delivery teams by handling escalated issues from our customers, and charm VIP clients • Work closely with leadership in setting strategic direction for new business • Manage the P&L in coordination with the directors of each department and General Manager • Collaborate with central reservations Technology and Product team to improve and develop operational tools and systems • Refine operating processes to support our increasing scale, and drive improvements… Show more • Supporting the service delivery teams by handling escalated issues from our customers, and charm VIP clients • Work closely with leadership in setting strategic direction for new business • Manage the P&L in coordination with the directors of each department and General Manager • Collaborate with central reservations Technology and Product team to improve and develop operational tools and systems • Refine operating processes to support our increasing scale, and drive improvements in key operating metrics • Create marketing efforts for the property including digital marketing, social media, photography and brand image, etc. • Execute monthly forecasting, GM Critiques and weekly owner’s reports, etc. • Created packages and promotions for all revenue generating areas including; Hotel, Spa, Golf Course and • Food & beverage Outlets • Managed PR Company with regards to digital marketing campaigns, press releases, media pitches and social media posts. • Developed leadership qualities/expectations for the team, with regards to advancement in their career paths • Established selling expectations through prospecting and outside sales calls monthly goals • Implemented new SOPs with regards to contracts, correspondence and communication within the sales team • Established new menus for all F&B outlets

• Director of Operations NOMO SOHO - NYC

  • Jul 2015 - May 2016

  Greater New York City Area • Assist the General Manager in leading the operating departments, their leaders, supervisors and associates in all guest service areas of the hotel. • Implement new initiatives and roll out to team as required or as directed by General Manager. • Increases efficiency of operation by analyzing procedures and practices and implementing alternative strategies as needed. • Controls costs of the operation by adhering to standards of operations for forecasting, budgeting, scheduling… Show more • Assist the General Manager in leading the operating departments, their leaders, supervisors and associates in all guest service areas of the hotel. • Implement new initiatives and roll out to team as required or as directed by General Manager. • Increases efficiency of operation by analyzing procedures and practices and implementing alternative strategies as needed. • Controls costs of the operation by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses. • Develops and implements strategies to achieve employee and guest satisfaction goals as measured by our scores and associate feedback scores. • Monitors service and teamwork on a regular basis and counsels associates on providing exceptional service and teamwork. • Utilizes leadership skills and motivation techniques in order to maximize employee productivity. • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met. • Ensure that all hotel policies and procedures are followed by all staff.

• Director of Operations and Food & Beverage - The Hamilton Crowne Plaza Hotel

  • Oct 2013 - 2015

  Washington D.C. Metro Area • Directs and oversees all aspects of the organization's food and beverage planning and service, • Duties to include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. • Plans, coordinates, and oversees special events. May identify marketing opportunities to promote food and beverage products. • Familiar with a variety of the field's concepts, practices, and procedures. • Analyzes information concerning… Show more • Directs and oversees all aspects of the organization's food and beverage planning and service, • Duties to include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. • Plans, coordinates, and oversees special events. May identify marketing opportunities to promote food and beverage products. • Familiar with a variety of the field's concepts, practices, and procedures. • Analyzes information concerning facility operation, like daily food sales, patron attendance, and also labor costs to prepare budget as well as to maintain cost control of facility operations, using calculator following standard business procedures. • Inspects food service facilities to make sure that equipment buildings meet company, state, and also local health laws • Maintains a system of cost controls through purchasing, sales and labor distribution. • Standardizes portions and is responsible for the controlling of food, beverage, labor and other expense costs. Recommends equipment to be used and is responsible for the proper selection of all food and beverage products Show less



Hawks Cay Resort

• United States
• Hospitality
• 100 - 200 Employee

• General Manager of Restaurants & Operations

  • Jun 2009 - Sep 2013

  Duck Key Florida • Managed the Food and Beverage Department. This involved maintaining established operational standards and maximizing profits. • Lead operations which included on average 85 front and back of house employees. • Managed the processes of hiring, training, and coaching. • Orchestrated the rollout of table audits to track and assess prompt and accurate service. • Collaborated with the Executive Chef to create and implement new and innovative menus. • Adhered to HACCP, OSHA, and… Show more • Managed the Food and Beverage Department. This involved maintaining established operational standards and maximizing profits. • Lead operations which included on average 85 front and back of house employees. • Managed the processes of hiring, training, and coaching. • Orchestrated the rollout of table audits to track and assess prompt and accurate service. • Collaborated with the Executive Chef to create and implement new and innovative menus. • Adhered to HACCP, OSHA, and regional Alcoholic Beverage commissions policies. Show less