HR and Media Operations Lead

• May 2018 - Present

• I oversee the company's human resources management needs including the development of HR policies in line with business goals, hiring, and onboarding. Managing staff appraisals, compensation, and benefits. • I also oversaw the company's media operations; created and reviewed content for the company's online campaigns when necessary. • I was also part of developing the company's sales process and building the first sales funnel. • I oversee the company's human resources management needs including the development of HR policies in line with business goals, hiring, and onboarding. Managing staff appraisals, compensation, and benefits. • I also oversaw the company's media operations; created and reviewed content for the company's online campaigns when necessary. • I was also part of developing the company's sales process and building the first sales funnel.

Business Development Team Lead

• Aug 2020 - May 2022

• Pioneered the department, co-setting, driving, and appraising team goals and reporting to the management as necessary.• Directly managed a digital marketer, data analyst, field sales personnel, and an admin-support staff • Managed the client acquisition and onboarding process• Created and managed a process for gathering feedback, and swiftly dealing with complaints in collaboration with the Customer Service team.• Monitored business development against revenue growth, customer retention, and customer satisfaction metrics amongst others. Show less

Business Development Executive

• Oct 2019 - Aug 2020

• In this capacity; I co-developed the sales/clients’-onboarding, customer service, and digital marketing processes for the hospital. • I also contributed to the recruitment, onboarding, and overall management of external consultants (specialist doctors), and the engagement of external services (outsourced departments) relevant to the hospital’s business goals.• During this period, I doubled as the secretary of the Quality Management Team (QMT); a team of hospital committee leaders and directors instituted to help the hospital benchmark international healthcare standards. • As a member of the QMT, I co-formulated and reviewed the hospital’s detailed and documented policies on quality healthcare delivery. Show less

Human Resources Officer

• Apr 2019 - Oct 2019

• Contributed to the formulation of detailed HR policies• Created and implemented effective onboarding plans• Organized staff training sessions and executed training evaluation surveys• Assisted in staff performance monitoring and appraisals• Was actively involved in recruitment by preparing job descriptions, posting job adverts, and sitting on recruitment panels• Contributed to the development of the hospital’s (first) staff handbook• Also contributed to developing the hospital’s HR processes, especially on recruitment and onboarding. Show less

Administrative Officer

• Jan 2019 - Apr 2019

Worked mainly with the hospital's head of administration and business development manager, assisting in the following areas;• Preparation of documents, contracts, and filing of the same • Executing patient/clients satisfaction surveys • Liaising with the admin manager and hospital departments in attending to complaints/feedback from patients and staff for improvement of service delivery• Assisting with the implementation of guidelines and standard operating procedures• Creating content for the hospital’s digital media channels - Facebook, Twitter, and Medium• Researching and proposing customer service and business development improvement needs• As an administrative officer, I oversaw the recruitment of the hospital's first HR manager and played a crucial role in establishing the hospital's first-ever human resources department. Show less

Laboratory Assistant

• Jan 2018 - Dec 2018

Served in the Laboratory department of the hospital - under the aegis of the National Youth Service Corps (NYSC); a mandatory one-year scheme executed by the Federal Government of Nigeria, to get fresh graduates involved in the business of national development through active participation in the labor industry.• I mainly assisted laboratory scientists in preparing samples, and handling selected medical lab procedures, especially in the aspects of hematology, serology, microbiology, and phlebotomy.• Coordinated all industrial trainees and laboratory interns to the discharge of lab duties• Contributed to the development of laboratory standard operating procedures (SOPs) and quality controls Carried out the monthly filing of Havana Hospital Blood Bank report with The Lagos State Government.• During this period, I played a pivotal role in the hospital's transition from paper-based operations to paperless by overseeing the electronic/digital operations' implementation for the laboratory department through; setting the templates, methods, standards, normal values/reference ranges, and units for the processing and reporting of lab tests using the electronic medical record (EMR) program, and also assisted in IT support in seeing to the effective adoption of the electronic process by all laboratory staff and eventual hundred percent compliance which was achieved. Show less

Business Development Consultant

• Apr 2020 - Jun 2020

Development Knowledge Facilitator

• Jan 2018 - Dec 2018

As a member and trained Development Knowledge Facilitator (DKF) of the NYSC-SDGs Advocacy group, I both championed and participated in programs geared toward community development through the one-year NYSC program. • Engaged students of Community Senior High School, Surulere (on a weekly basis), on the subject of sustainable development – as one of the proposed means for the attainment of the United Nations’ Sustainable Development Goals (SDGs). • Through the same avenue, I organized and facilitated several tutorials to assist science students in two of their core subjects – Chemistry and Mathematics. • Reached out to a number of other secondary schools in Surulere, Lagos; creating awareness of the impact of education (in commemoration of World Literacy Day, 2018). • Participated in awareness campaigns that promoted (and got large numbers of people enrolled in) U-Report - a social messaging initiative of the United Nations International Children's Emergency Fund (UNICEF) to improve citizen engagement and foster positive change. • Participated in the World Aids day awareness walk in 2018. Show less

Corporate Affairs Manager

• Jul 2016 - Nov 2017

Teacher

• Apr 2015 - Jul 2015

• Worked as a science teacher (on a part-time basis) and was the main Chemistry coordinator for the stated period. • Set up the first standard laboratory in the school to serve Chemistry and Biology classes. • Coordinated laboratory practical exercises for students. • Worked as a science teacher (on a part-time basis) and was the main Chemistry coordinator for the stated period. • Set up the first standard laboratory in the school to serve Chemistry and Biology classes. • Coordinated laboratory practical exercises for students.

Industrial Trainee

• May 2014 - Aug 2014

• First major professional experience – in general medical laboratory practice. • Trained in laboratory techniques in the aspects of microbiology, hematology and clinical chemistry. • Practiced genotyping, blood grouping, widal reaction, and other basic routine laboratory investigations. • Assisted in the pick-up of samples (from) and the dispatch of lab results (to) other facilities. • First major professional experience – in general medical laboratory practice. • Trained in laboratory techniques in the aspects of microbiology, hematology and clinical chemistry. • Practiced genotyping, blood grouping, widal reaction, and other basic routine laboratory investigations. • Assisted in the pick-up of samples (from) and the dispatch of lab results (to) other facilities.