Desktop Support Technician

• Mar 2023 - Present

System Administrator

• Feb 2021 - Mar 2023

• Deploy printers, monitors, Dell desktop computers, Kensington docking stations, and mice and keyboards to various office locations, exam rooms, and primary care team areas throughout the new Myrtle Beach Outpatient Clinic • Patch data ports throughout the building in the telecommunications room with CAT 6A patch cables to allow for hardwire ethernet connections • Deploy various types of Xerox VersaLink printers to designated locations and connecting to the VA network through the network patch ports • Create Windows Print Queues by adding printers to the MAC Address Tool, installing printers on the print server through print management, assign printers a static IP address along with subnet mask and default gateway through IPv4, and test connectivity of printers by adding to local machine and printing test pages • Create and update VistA print queues using the ECP Microfocus Reflections program to allow for end users to print patient information through the VistA application • Self-enter work tasks into the Service NOW ticketing system for representation of work on a daily basis • Manage assigned tickets by understanding end user's incidents or requests and contacting user either through Microsoft Teams or locating them directly on site • Inventory monitors, printers, laptops, and desktop computers by scanning barcode labels on device using small handheld scanner and uploading data to the Maximo inventory tracking database • Image Dell desktop computers and Dell and HP laptops through the Preboot Execution Environment (PXE) deployment within IPv4 network. • Run IBMBigfix updates, McAfee security updates, and the command-line utility gpupdate on each desktop pc and laptop • Remotely access laptops and desktops using the VA exclusive program dBat for end users off site and for local machines on site for troubleshooting software and application error issues • Configure and deploy Cisco 8841 IP phones for employees using Cisco Call Manager Show less

Sales Service Representative

• Aug 2020 - Feb 2021

- Educated Humana Medicare members by making outbound calls and providing pricing estimates between retail pharmacies and Humana Pharmacy mail order - Transfered 2-3 members per day to Humana Pharmacy to enroll medications through mail order system - Educated Humana Medicare members by making outbound calls and providing pricing estimates between retail pharmacies and Humana Pharmacy mail order - Transfered 2-3 members per day to Humana Pharmacy to enroll medications through mail order system

Center Store Grocery Associate

• Nov 2017 - Aug 2020

- Maintained stock on shelving while providing proper organization throughout the store - Operated the store handheld device to scan empty tag locations and order product as needed - Maintained stock on shelving while providing proper organization throughout the store - Operated the store handheld device to scan empty tag locations and order product as needed

Computer Support Technician

• Aug 2019 - Nov 2019

- Troubleshot laptop and personal computers by diagnosing hardware and software issues - Traveled on-site to company locations for various customer computer equipment repairs and install wiring for live security cameras - Troubleshot laptop and personal computers by diagnosing hardware and software issues - Traveled on-site to company locations for various customer computer equipment repairs and install wiring for live security cameras

Wordpress Developer

• Nov 2017 - Jan 2018

- Developed new WordPress site by migrating content from previous Wix website - Utilized WordPress plugins to allow for properly displayed items contained on page. - Developed new WordPress site by migrating content from previous Wix website - Utilized WordPress plugins to allow for properly displayed items contained on page.