Vincent Rafter

Technical Solutions Architect at VOSS
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Contact Information
us****@****om
(386) 825-5501
Location
Clapton, England, United Kingdom, UK

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Credentials

  • MS-720: Microsoft Teams Voice Engineer
    Microsoft
    Apr, 2023
    - Oct, 2024
  • Microsoft 365 Certified: Teams Voice Engineer Expert
    Microsoft
    Apr, 2023
    - Oct, 2024
  • Microsoft 365 Certified: Teams Administrator Associate
    Microsoft
    Jul, 2021
    - Oct, 2024
  • VMware Certified Professional
    VMware
    May, 2013
    - Oct, 2024
  • Cisco Certified Network Associate - Voice
    Cisco Systems
    Nov, 2012
    - Oct, 2024
  • Cisco Certified Design Associate
    Cisco Systems
    Feb, 2011
    - Oct, 2024
  • Cisco Certified Networking Professional
    Cisco Systems
    Oct, 2011
    - Oct, 2024

Experience

  • VOSS
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Technical Solutions Architect
      • Jul 2014 - Present

      Implementation of VOSS and Cisco HCS projects and ensuring a high level of customer satisfaction. Design and implement Hosted Communications Solutions based on customer supplied network and data/voice communications requirements Develop systems level design documentation and testing plans for HCS. Provide technical sales support covering VOSS and HCS solutions, technical discussions and workshops where required Implementation of VOSS and Cisco HCS projects and ensuring a high level of customer satisfaction. Design and implement Hosted Communications Solutions based on customer supplied network and data/voice communications requirements Develop systems level design documentation and testing plans for HCS. Provide technical sales support covering VOSS and HCS solutions, technical discussions and workshops where required

  • Cisco
    • United States
    • Software Development
    • 700 & Above Employee
    • Network Consulting Engineer
      • Aug 2011 - Jul 2014

      Plan, Design and Implement Cisco HCS Solution. Advise customers on best practices, processes and timelines. Leading sub teams to deliver short term projects to customers. Experience: => CUCDM / Voss => CUCM => CUC => CUP => CUBE/SBC => PGW => IOS Gateways => VMWare Vcentre/VSphere Plan, Design and Implement Cisco HCS Solution. Advise customers on best practices, processes and timelines. Leading sub teams to deliver short term projects to customers. Experience: => CUCDM / Voss => CUCM => CUC => CUP => CUBE/SBC => PGW => IOS Gateways => VMWare Vcentre/VSphere

  • Indiegogo
    • United States
    • Software Development
    • 1 - 100 Employee
    • Communication and Finance Lead
      • Mar 2011 - Feb 2012

      International Art Project which was successfully funded and delivered. My Role: => Oversee official communications with the Burning Man organisation => Manage fundraising website => Budget Creation => Funds Distribution International Art Project which was successfully funded and delivered. My Role: => Oversee official communications with the Burning Man organisation => Manage fundraising website => Budget Creation => Funds Distribution

  • BT Ireland
    • Telecoms Technician
      • Jan 2009 - Jun 2011

      On Site technical contact for financial services call centre – Break/Fix and Project Work. Admin of meshed CM5 architecture, 15 sites across Europe. Experience with S8700, S8300, G350, G700, G650 Avaya Suite Products: ASA, CMS, AES, Modular Messaging, Witness Call Recording On Site technical contact for financial services call centre – Break/Fix and Project Work. Admin of meshed CM5 architecture, 15 sites across Europe. Experience with S8700, S8300, G350, G700, G650 Avaya Suite Products: ASA, CMS, AES, Modular Messaging, Witness Call Recording

  • Trinity College Dublin
    • Ireland
    • Higher Education
    • 700 & Above Employee
    • Helpdesk Technician
      • Sep 2008 - Dec 2008

      1st Line Support – Active Directory, Outlook, E-Learning, Microsoft Exchange, MS Office,Virtualbox, VPN Config. Network Admission Control System Troubleshooting – Driver/Networking Issues, Mac OSX, Win XP/Vista, Ubuntu, Linpus, Aspire One 1st Line Support – Active Directory, Outlook, E-Learning, Microsoft Exchange, MS Office,Virtualbox, VPN Config. Network Admission Control System Troubleshooting – Driver/Networking Issues, Mac OSX, Win XP/Vista, Ubuntu, Linpus, Aspire One

  • University of Limerick
    • Ireland
    • Higher Education
    • 700 & Above Employee
    • IT Engineer
      • Jun 2006 - Feb 2007

      Server Backup, Help Documentation, Critical System Support, Desktop Support, Web Administration – UNIX account creation/management, permissions, quotas. Win XP/ME/2000, Redhat, Solaris and Win Server 2003 experience. Active Directory – Account Creation/Deletion Server Backup, Help Documentation, Critical System Support, Desktop Support, Web Administration – UNIX account creation/management, permissions, quotas. Win XP/ME/2000, Redhat, Solaris and Win Server 2003 experience. Active Directory – Account Creation/Deletion

Education

  • University of Limerick
    Honours, Computer Engineering
    2004 - 2008

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