Experience

JBG SMITH

• United States
• Real Estate
• 400 - 500 Employee

• Concierge

  • Mar 2018 - Aug 2021

  Chevy Chase, MD Answer telephone calls, direct traffic in the lobby, give our guests suggestions on restaurants in the area for dining purpose, and assist tenants and guests in and out of the building. Gatekeeper for tenants with secure floors in our building.



Mb Staffing

• Concierge

  • Aug 2017 - Apr 2018

  Washington D.C. Metro Area Greet guests at the front desk and make suggestions for entertainment and dining at the local restaurants nearby. Assist with the organization of on-site events, such as conference meetings. Direct guests to the new fitness facility in the building. Our locations are opened 24 hours a day 7 days a week. Flexible schedule , including nights, weekends, and holidays. I am strong and competence in Microsoft Office software with a pleasant phone manner, basic knowledge of local attractions and… Show more Greet guests at the front desk and make suggestions for entertainment and dining at the local restaurants nearby. Assist with the organization of on-site events, such as conference meetings. Direct guests to the new fitness facility in the building. Our locations are opened 24 hours a day 7 days a week. Flexible schedule , including nights, weekends, and holidays. I am strong and competence in Microsoft Office software with a pleasant phone manner, basic knowledge of local attractions and destinations, and some data entry skills. I am able to send out emails to inform customers of incoming mail and laundry to pick up at the front desk. Show less



Hired Strategy

• Receptionist

  • Dec 2016 - Aug 2017

  Washington D.C. Metro Area My duties were to answer the telephones and forward the callers to the appropriate personnel. Distribute mail and packages to staff and send out letters and packages. Answer staff email request for setting up conference rooms and ordering food for meetings. Keep the kitchen coffee machine stocked with sugar, teas, and coffee for staff and guests. Maintain copy machines and paper stock for use by staff and guests.



Hertz

• Management Associate

  • Jun 2013 - Sep 2016

  Bethesda, Maryland Sales goals, ensuring positive customer experience, making Hertz Rental Car the number one car rental company in the world. Achieving individual sales and customer service goals, while growing the sales utilizing business to business sales tactics. Supporting the branch business plan by assisting the Branch Manager in training new hires. Upholding the company standard by ensuring that all cars are presentable to our customers, clean and ready to be driven to their destinations. The Fleet of… Show more Sales goals, ensuring positive customer experience, making Hertz Rental Car the number one car rental company in the world. Achieving individual sales and customer service goals, while growing the sales utilizing business to business sales tactics. Supporting the branch business plan by assisting the Branch Manager in training new hires. Upholding the company standard by ensuring that all cars are presentable to our customers, clean and ready to be driven to their destinations. The Fleet of vehicles at the new Bethesda, Maryland facility to ensure customer satisfaction. Anticipate and respond to customers' objections, problems, and concerns. Evaluate the needs of customers and increase sales of car products by tailoring the approach for each call on each customer. Understand and react to the customer environment by deciding upon appropriate message to achieve maximum results on every sales opportunity. Determine which individuals have the greatest impact to sales and develop customized communication techniques to create lasting business relationship. Show less



District of Columbia Department of Employment Services

• Case Manager/Recruitment Specialist

  • May 2009 - Jan 2013

  Washington, DC Worked as a Case Manager for the Base Realignment and Closure program and Job Developer for the Senior Community Service Employment Program helped me to assist customers in securing employment. As a Case Manager for the Base Realignment and Closure Program, which is a federally funded program designed to provide occupational training and job search assistance to civilian employees at Walter Reed Army Medical Center for those employees who lost their jobs. In this position, I spoke on the… Show more Worked as a Case Manager for the Base Realignment and Closure program and Job Developer for the Senior Community Service Employment Program helped me to assist customers in securing employment. As a Case Manager for the Base Realignment and Closure Program, which is a federally funded program designed to provide occupational training and job search assistance to civilian employees at Walter Reed Army Medical Center for those employees who lost their jobs. In this position, I spoke on the telephones, emailed, and recruited customers from Walter Reed Army Medical Center who wanted to go back to school to upgrade their job skills and had each participant to bring in their documents such as their social security card, drivers’ license, birth certificate, tax documents, and pay stubs to verify information on our dcnetworks.org web site. If some of the customers wanted to apply for jobs only, their process was to only register and upload their resume to the dcnetworks.org website and begin reviewing positions online. Once these job seekers have register on line, I would schedule to meet once a week to go over their resume and talk about their skill set. After I have determined there skills by reviewing their resume, we talk about the type of jobs that they will be best qualified to perform. The resident will be asked to print out the number of jobs that they have an interest in pursuing and talk about the skills they have to perform the job. Each applicant will be asked to submit four job searches per week, with the option to submit more, provided that they revise their resume to fit the job duties for each position. Some of our clients will have no experience using a computer but the District of Columbia has free computer courses given at the American Job Center in which residents will be enrolled. Show less



Department of Employment Services

• Staff Assistant

  • Aug 2007 - Jan 2013

  Washington, DC Ability to work effectively as a team member and with customers in the Base Realignment and Closure Program, which is a federal funded program designed to provide occupational training and job search assistance to civilian employees at Walter Reed Army Medical Center for those employees who lost their jobs. Reaching out to the local community to help employ residents. Help plan career fairs for dislocated military base workers in the District by scheduling meetings with employers with job… Show more Ability to work effectively as a team member and with customers in the Base Realignment and Closure Program, which is a federal funded program designed to provide occupational training and job search assistance to civilian employees at Walter Reed Army Medical Center for those employees who lost their jobs. Reaching out to the local community to help employ residents. Help plan career fairs for dislocated military base workers in the District by scheduling meetings with employers with job openings, help select a suitable hotel for the event, revise clients’ resumes, make copies of the sign-in sheets, and the District of Columbia Registration forms. Demonstrate problem solving skills and teamwork abilities to be proactive for citizens. Provided administrative support to the Associate Director of Special Programs, by organizing her various notebooks that she oversees like the Senior Community Service Employment Program, Rapid Respond, and the Base Realignment and Closure Program. Worked at keeping the Associate Director abreast of the different events taking place at the Office. Show less



District Department of Employment Services

• Job Developer- Senior Community Service Employment Program

  • Feb 2009 - Sep 2011

  Washington, DC As the Job Developer for the Senior Community Service Employment Program that works for the District seniors 55 and older, I prepared our residents to enter this new job market with one-on-one meetings and information from the District of Columbia Occupational Projections 2010 to 2020 form from the D.C. Labor Market Office. This document outlines the different occupational titles, annual job openings, the number of positions that will be replaced and the number of new staff added in the next… Show more As the Job Developer for the Senior Community Service Employment Program that works for the District seniors 55 and older, I prepared our residents to enter this new job market with one-on-one meetings and information from the District of Columbia Occupational Projections 2010 to 2020 form from the D.C. Labor Market Office. This document outlines the different occupational titles, annual job openings, the number of positions that will be replaced and the number of new staff added in the next ten years. Our goal from this data will educate our senior population about the average salary for jobs and education experience needed to apply for employment. In one meeting, the older workers were upset with the fact that everyone had to apply for a job online. Since most of these workers found employment looking through the newspapers and by networking with friends and family, I had to encourage the group that computers and the internet would be extremely helpful in finding jobs. Each person had to schedule a time each week to discuss the positions they had applied too using a computer and the internet. I had to work very closely with our older workers to ensure them that the internet was the best way to secure employment. The meetings with each senior were a battle each time because of their lack of skill using a computer as well as navigating the internet. Residents were enrolled in computer courses to slowly walk our seniors through the process of understanding how to use a computer and the internet to do job searches. We had to pay for a computer company to schedule some time with our older workers and teach them how to use a computer and surf the internet for job. The computer course was ninety days long to help educate our seniors on typing on a computer using Microsoft Word, Excel, and Power Point. Show less



Executive Office of the Mayor

• Outreach Services Specialist

  • Jan 2007 - Aug 2007

  Washington D.C. Metro Area Attend weekly meetings on issues and concerns with DC residents about speed bumps to be added to their streets and the seven-eleven stores that have been constructed in our neighborhoods. Answer incoming calls from District residents and businesses in Ward 8 about new construction jobs for District of Columbia residents and the talk of a new bridge being concerned on the Suitland Parkway in the District and how it will affect the daily commute by our residents. Represent the Mayor in the… Show more Attend weekly meetings on issues and concerns with DC residents about speed bumps to be added to their streets and the seven-eleven stores that have been constructed in our neighborhoods. Answer incoming calls from District residents and businesses in Ward 8 about new construction jobs for District of Columbia residents and the talk of a new bridge being concerned on the Suitland Parkway in the District and how it will affect the daily commute by our residents. Represent the Mayor in the community at career fairs and neighborhood events. Primary contact person for Ward 8 constituency for specific referrals in areas such as: housing, education, employment, healthcare, and other basic life needs. Work collaboratively with colleagues across the agency and within respective departments to assist the businesses and residents in the District of Columbia. Show less



Safari Club International

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2002 - Dec 2006

  Washington, DC Performed various administrative tasks to monitor the United States Government Policy pertaining to travel and hunting in foreign countries using the internet for research. Worked using MS Outlook to send out emails to Safari Club International members and staff to ensure that hunting permits in foreign countries were legally binding in a country. Respond to high volume telephone inquiries on hunting, sorted and distributed mail, maintained and organized the office filing system for the… Show more Performed various administrative tasks to monitor the United States Government Policy pertaining to travel and hunting in foreign countries using the internet for research. Worked using MS Outlook to send out emails to Safari Club International members and staff to ensure that hunting permits in foreign countries were legally binding in a country. Respond to high volume telephone inquiries on hunting, sorted and distributed mail, maintained and organized the office filing system for the Ethics Committee within the organization. Submitted documents using MS Word format when preparing a letter to be emailed to a training provider to verify an acceptance letter. Also used MS Excel to compile data information like, first and last name, address, state, city, zip code, class, school, start and end dates, and certificate. Show less