IT Project Manager

• Nov 2019 - Present

IT Programme Manager

• May 2015 - Nov 2019

Deliver IT projects and solutions in a challenging environment with seasonal pressures, while focused on customer satisfaction, delivery of promises, and results Manage and lead major projects such as the in-house upgrade of our ERP System to MS Dynamics AX R3 2012, Standardisation and deployment of our Franchise Retail Solution, Retail Efficiency Improvements in Process and Systems in our own Retail Stores, Interface Solution design and development with our Third Party Logistics Partner, design and implementation of our new eCommerce Order Fulfilment Process and Solution. Support the current Supply Chain Business initiatives to drive efficiency and cost benefits through the business, including the relocation and management of the eCommerce Order Fulfilment Processes and team, the outsourcing of our Stationary and Book Warehousing and Order Fulfillment, along with our Pick-to-Zero and Cross-Docking initiatives Work with analysts, project managers and business executives to understand the scope of work, priorities, and requirements for development Work with and lead a high performing team to deliver new capabilities in business applications ensuring all resources contribute to the plans to achieve timescales/objectives Manage contractor development resources and enforce company policies in areas of development methodology, architecture, security, change and configuration management, and compliance Coordinate development, testing, implementation and documentation of solutions Collaborate with Project and Business Analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, risks, communication and implementation plans are developed, communicated and updated regularly Provide critical input and help communicate our IT vision and Project Progress updates to Senior Management, Board of Management, and Shareholders

Supply Chain Project Manager

• Nov 2013 - Apr 2015

Managed the implementation and deployment of an Order Proposal System to restaurants across Northern Ireland and Republic of Ireland Markets. Cross functional liaising and management of Supply Chain Integration Systems team, Internal IS experts, Supply teams, DC Operations team, Customer IS Team, and developers. Managed Supply Chain change initiatives to drive service and efficiency. Ensured the Steering Group was provided with progress updates and information to make decisions Lead projects ensuring all resources contribute to the plan and achieve timescales/objectives. Developed and managed overall project plans. Ensured costs and benefits were tracked and reported to all key stakeholders on a regular basis. Maintained Issue Logs with owners and timescales. Identified, communicated and managed risks and mitigation. Co-ordinated the diverse components of the project by quality project planning, execution and change control to achieve required balance of time, cost, and quality. Ensured the requirements of the project were achieved. Communicated with judgement, integrity, confidence and perseverance. Lead cross functional meetings having an organisational awareness. Strong attention to detail and achieved expected results. Challenged and ensured progress was achieved. Managed our relationships with external customers and suppliers.

Owner/Director

• Jun 2005 - Jun 2013

Led and managed a team of 24 across multiple functions including Finance, Admin, Production & Packing, Sales & Distribution, and Retail while undertaking the management responsibilities relating to these roles. Selected, Designed and Implemented Business Systems utilising MS-Excel, SQL, Sage and Intact IQ. Designed, Developed, and Implemented the Company Costing Model, which monitored and controlled the costs for all products being produced and sold, and was a key reference point for all investment decisions. Implemented and Improved Processes and Procedures to continuously optimise and maximise efficiencies across functions, including production and distribution, resulting in a fivefold sales growth. Researched and Selected suppliers, negotiating service contracts and SLA’s on an on-going basis. Presented Project Proposals to Company Stakeholders, Financial Institutions, and Government Authorities sourcing approval and funding for projects. Managed Infrastructure Project creating a state-of-the-art Bakery Production facility and Offices with bakery equipment and IT infrastructure. Led the takeover of another bakery and merged administration, production, packing, distribution and staff into our own operations Managed and Communicated with all company stakeholders while providing support and end user training. Hired, Trained, and Mentored staff to operate in a fast paced and deadline driven environment to meet highest standards in fulfilling and exceeding customer expectations. Managed all Project Life Cycles delivering solutions on time and within budget. Acted as Financial Controller managing costs, dealing with Financial Institutions, Revenue, Payroll, VAT etc. Organised/attended a variety of events to promote produce including trade shows, farmers' markets, customer and supplier meetings Supplied retailers and multiples including Dunnes Stores & Tesco together with Hotels, Coffee Shops etc.

Division IT Manager

• May 2004 - Nov 2005

Created a Divisional focus for IT with emphasis on adding value and ensuring improved IT driven integration of Divisions Created and Managed Plans to deliver IT Strategy/Focus while seeking approval and reporting to both the IT Director and Company Board of Directors Led and Managed Divisional priorities and project implementations including: Van sales Solution selection and Pilot / Sales Budgeting / Implementation of WMS with RF Technology / Warehouse Processes Definition / Factory to Depot Investigation & Process Documentation / Purchasing Budgets Reporting / Sales Forecasting & re-Order Buying Solution / ERP Solution Investigation Act as point of escalation for all IT issues

IT Project Manager

• Jun 2000 - May 2004

Performed a variety of roles including SAP Junior Project Manager, SAP Data Migration Manager, Network & Support Manager and Database Administrator/Developer Led and Managed successful project Implementations of new Systems and Technologies, compliant with user requirement, on time and within budget. Successfully implemented SAP Project as member of IT team Managed data migration from a variety of legacy systems to an integrated SAP system Ensured Project Life Cycles were compliant with IT Standards and Procedures Undertook Requirement Specification, Systems Analysis, Cost Benefit Analysis, Design and Selection, and Implementation of both Software and Infrastructure solutions Mapped and documented paper-flow through the company production processes which continue to be referenced for a wide variety of subsequent projects Led and managed technical teams of up to 11 staff Managed suppliers of IT equipment and services ensuring SLA compliance Engaged each Business Unit to ensure appropriate documentation / testing of IT Disaster Recovery Plan was developed and in place Developed, implemented and supported several SQL Database applications including Sales Analysis Tools / Profitability Analysis / Production Downtime Analysis System