Director Of Information Technology and Communications

• Oct 2021 - Present

Information Technology Manager

• Sep 2019 - Present

Responsible for the management, strategy and execution of IT infrastructure for an organization. -Overseeing technical projects in alignment with organizational goals-Directing the effective delivery of networks, development, and disaster recovery systems and processes-Working with information engineers to find solutions to manage business activities-Supervising a team of workers, while working closely with management, external vendors and advisors-Preparing financial budgets and presenting proposals for capital projects to senior executives-Researching and recommending new products-Identifying new market opportunities-Leading efforts to improve IT processes Show less

Interim Information Technology Manager

• Dec 2017 - Sep 2019

Responsible for the management, strategy and execution of IT infrastructure for an organization. -Overseeing technical projects in alignment with organizational goals -Directing the effective delivery of networks, development, and disaster recovery systems and processes -Working with information engineers to find solutions to manage business activities -Supervising a team of workers, while working closely with management, external vendors and advisors -Preparing financial budgets and presenting proposals for capital projects to senior executives -Researching and recommending new products -Identifying new market opportunities -Leading efforts to improve IT processes Show less

Network Administrator

• Aug 2015 - Sep 2017

Administered support of High School District and District office’s network; supervised and assigned Desktop Support Techs in resolving daily issues at the Three District School and followed up to ensure quality work.  Supervised installation and support of Wireless LAN controllers and Access Points Switches and routers in District wide rollout affecting 4 locations supporting 4300 students and 600 staff.  Established network by evaluating network performance issues including availability, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls in collaboration with vendors.  Prepared users by designing and conducting training programs; providing references and support.  Provided back-up Desktop Support to 4300 end users and 80Administrators in the District.  Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.  Show less

Field Service Technician

• Nov 2014 - Aug 2015

Maintain existing networks, detail project plans to build new networks according to specifications and requirements, and manage broad range of installation, upgrade, rollouts and troubleshooting projects for windows based networks, MAC, and email implementations and reconfigurations.  Monitor and respond to software and hardware related issues; quickly and appropriately troubleshoot and repair problems onsite and remotely.  Install, configure and support Microsoft Office suite and email for end users.  Design, configure and install Network Video Recording systems for local and remote use.  Configured and install IP Cameras for onsite monitoring of physical devices and company assets. Show less

IT Technician

• Nov 2013 - Nov 2014

Installed hardware components in Servers and Clients; installed proprietary and commercial Software. Troubleshot broad range of computer issues, and maintained and/or repaired equipment.  Setup computer security measures; configured computer networks and configured and install Network Video Surveillance software and equipment.  Troubleshot camera connectivity and use issues.  Provided technical support on-site or via phone or email. Installed hardware components in Servers and Clients; installed proprietary and commercial Software. Troubleshot broad range of computer issues, and maintained and/or repaired equipment.  Setup computer security measures; configured computer networks and configured and install Network Video Surveillance software and equipment.  Troubleshot camera connectivity and use issues.  Provided technical support on-site or via phone or email.

Windows 7 Deployment Technician

• May 2012 - Aug 2012

Managed Microsoft-based network running XP, Windows 7 and Lotus Notes. Received assets, moved equipment within and/or between facilities; and staged equipment for build/image activity. Excelled on team that provided Executive staff and Administrative assistant essential support.  Interviewed clients as part of pre-deployment asset discovery, executing procurement policy.  Updated asset management system to reflect work performed, and monitored daily activity.  Installed and maintained PC hardware and software.  Created user accounts and managed password and group policy objects within Active Directory environment.  Supported user remotely using Windows remote assistance and Cisco Anyconnect.  Supported Blackberry users by unlocking and activating accounts, and configuring wireless sync for Blackberry via Lotus notes. Show less

Desktop Support/ Field Tech

• Jan 2012 - Apr 2012

Preformed upgrades on desktops and laptops from Windows XP to Win 7 Professional. Helped create Windows 7 image for distribution on network Servers for roll out. Diagnosed and troubleshot desktops and laptops that had issues during upgrade performed on devices. Configured and upgraded printers to run on Win 7 platform.  Performed high level triage of hardware and peripherals for optimal use of Windows 7  Desk Side Support including PC refreshes, break/fixes, and troubleshooting of Windows Operating Systems, MS Office, etc.  Replaced cards in network devices by permission of the maintenance vendor (Customer Replaceable)  Performed Problem Determination to test and resolve wireless problems.  Procured, received, documented and tracked inventory of computer equipment and software licenses.  Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.  Installed, configured (using imaging software), maintained and troubleshot applications. Show less