Experience

Atlanta Housing

• United States
• Government Administration
• 100 - 200 Employee

• • Oct 2018 - Present

  The Manager of HDS Case Management Services provides supervision to case managers, monitors performance, ensures the appropriate delivery of services and works to achieve performance metrics as outlined in the Department’s Operational Plan and HUD’s Family Self-Sufficiency (FSS) program. Responsible for managing the overall delivery of case management services to Atlanta Housing program participants to support their advancement toward self-sufficiency, economic independence and improved quality of life. Show less

• • Jun 2017 - Oct 2018

  ATLANTA HOUSING AUTHORITY, Atlanta, GACompliance Analyst (June 2017-October 2018)The Compliance Analyst provides leadership and subject matter expertise on all escalated Compliance/Legal projects that efficiently and effectively minimize adverse actions by working closely with AHA’s Legal Department, outside Counsel, and Housing Choice management. As a role model for the team the Compliance Analyst provides excellent customer service to clients; adheres to department and agency protocols; and completes all tasks within required timelines. This individual seeks continuous quality improvement methods utilizing information technology solutions, and embraces innovation and creativity in developing and implementing unique programmatic solutions allowed under the agency’s Moving to Work Initiative (MTW). Show less

• • Apr 2016 - Jun 2017

  ATLANTA HOUSING AUTHORITY, Atlanta, GAHuman Development Services Case Manager (April 2016-May 2017)Provide case manager services to non-compliant customers that are enrolled in Housing Choice Voucher Program. Coordinate resources and monitor services for customers daily. Prepare weekly and monthly monitoring reports and daily follow up outreach to facilitate compliance with the move to work requirement per agency policy and procedures. Provide assistance in escalated and compliance investigation cases. Conduct weekly and monthly support interviews, assessments and goals with customers. Conducted home visits, site visits, resource briefings and fostered collaborative relationships with third party service providers. Secure customer access to essential medical, mental health, employment, housing, nutritional, educational, transportation, childcare and other community resource services. Show less



The Columbus Organization

• United States
• Individual and Family Services
• 100 - 200 Employee

• Supervisor/Team Leader/Support Coordinator

  • Sep 2010 - Dec 2015

  COLUMBUS COMMUNITY SERVICES, Marietta, GA Supervisor/Team Leader (June 2012-December 2015) Supervised and assigned caseloads for 16 person team of support coordinators that provided case management services to special needs and developmentally disabled individuals receiving community based services through the State of Georgia, Department of Human Services (DHS) and Department of Behavioral Health and Developmental Disabilities (DBHDD). Provided staff training and reviewed and monitored team caseloads. Developed, prepared and conducted public and private waiver services presentations. Served as organization liaison to over 30 service providers. Developed and coordinated access to community resources for special needs families. Support Coordinator (September 2010-May 2012) Provided caseworker services to Medicaid eligible special needs and developmentally disabled individuals and their families receiving community based services through the State of Georgia DHS and DBHDD. Facilitated client utilization of various community resources through referral to appropriate traditional and non-traditional providers. Prepared monthly monitoring reports and associated documentation. Coordinated service providers and community resource services for clients in several counties. Developed Individual Service Plans for clients. Conducted monthly and quarterly support interviews with each client. Secured client access to essential medical, housing, nutritional, educational, transportation, social, and other services. Show less



Georgia Campaign for Adolescent Power & Potential

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Project Coordinator, Second Chance Homes

  • Oct 2002 - Nov 2009

  Project Coordinator, Second Chance Homes (2002- November 2009) Recipient of G-CAPP Employee Excellence Award. Developed, planned, managed, budgeted and evaluated network of 11 Second Chance Homes which are residential living facilities for parenting teens and their children. Supervised network providers and Georgia Campaign for Adolescent Pregnancy Prevention (G-CAPP) program staff. Developed and implemented program standards, fiscal requirements, curriculum and training. Assisted with policy development and led evaluation team. Facilitated and coordinated bi-monthly, quarterly and annual meetings and national and statewide conference training. Prepared monthly reports, budget narratives, annual reviews and informational materials. • Secured $1.4 million grant for the Second Chance Homes (SCH) resulting in expansion of network from six to 11 homes, enhanced staff training and improved case management. External evaluation validated significant improvement in residents’ educational attainment and life and parenting skills. • Created Transitional Living Program by expanding SCH concept, developing strategic plan and coordinating team of evaluators, program and support personnel from community and governmental agencies resulting in launch of pilot program providing independent living environments and effective continuum of care for teen mothers and their children. Coordinated Independent Living Program services for pregnant and parenting teens statewide. • Secured and managed $1 million grant for providing services to runaway youth and homeless young families. Show less



Meriwether County, Georgia Department of Family and Children Services

• Meriwether County Georgia

• Social Services Supervisor

  • Mar 2001 - Sep 2002

  Social Services Supervisor - Child and Adult Protective Services/ Foster Care (2001-2002) Managed three social service units providing expertise, technical assistance and training on a day-to- day basis. Ensured efficient, client specific and timely delivery of services to the clients through the use of professional trained employees. Supervised twelve employees and shared on-call responsibilities. Generated monthly reports, reviews and financial budgets. Increased training for staff development, technical social service skills, and effective documentation. • Increased staff by 50% and provided on-going training and mentoring resulting in lower caseloads and improved services to clients. • Improved staff retention from an average of eleven months to one and a half years by assembling team of professionals, providing internal and external training opportunities along with technical guidance and supervision. • Effectively collaborated with community groups and organizations to identify and manage expansion of foster homes from two to nine homes resulting in 450% increase of placement opportunities. • Enhanced communication between Department of Family and Children Services office and community representatives via regular, consistent updates, meetings and media use resulting in increased participation in community outreach activities and expanded positive visibility for programs. Show less



Coweta County DFCS

• Newnan, Georgia

• Child Protective Services Investigator

  • Aug 1994 - Feb 2001

  Social Service and Child Protective Service Investigator (1994- 2001) Assessed child abuse and neglect referrals by evaluating the data collected to make a determination of substantiated and unsubstantiated cases. Generated monthly reports, day-to-day documentation, court petitions, and state reviews/audits. Served as Officer of Court entailing regular testimony and documentation for court cases. Participated in protocol meetings with State Appointed Attorney General, District Attorney, and law enforcement. Shared on-call responsibility and coordinated special investigations with Law Enforcement. • Managed annual case load of over 200 cases as Lead Case Manager for two year years, improving case management documentation and development of measurable individual service plans by case workers in unit resulting in 90 per cent reunification rate. • Served as Liaison for Juvenile Court and Department of Family and Children Services; improved case management and appropriate placement opportunities for children involved in both systems. Appointed Guardian Ad Litem in Juvenile Court. Show less