Experience

Hitachi Vantara Federal

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SR Specialist Technical Resource Analyst

  • Jun 2018 - Present



Quantum

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SOFTWARE VERIFICATION TEST ENGINEER II

  • Aug 2011 - Jun 2018

  SVT Engineer II focused on testing and verifying the inter-operability of disk storage products used by industry leading client companies. Involved in the setup and testing of all of Disk Storage Products (Dxi, vmPRO) with emphasis in testing how products work with enterprise class backup software, SAN and network environments, during development and sustaining phases of product’s lifecycle Testing of software to include: Symantec’s Netbackup, Backup Exec, CommVault Simpana, ARCserve, andIBM’s Tivoli Storage Manager (TSM) Developed tests for various team testing projects and provided technical and troubleshooting guidance to the team Successfully expanded and implemented security vulnerability scan testing of DXi and vmPRO products through use of enterprise level security scanners Show less

• Automation Design Verification Test Engineer

  • Aug 2009 - Aug 2011

  ADVT Engineer on the Automation Test Team, focused on low level testing to identify product failures during a product's development cycle. Assisted in planning for the test cycle, including the creation of test plans, test cases, and planning of test equipment Partnered with the development team to discover, analyze and resolve issues with automation products Project Lead responsible for the test development strategy, including creating testing guidelines and test plan for a software platform, Storage Care; Main tester and liaison between Quantum and the development company of this software – Axeda, resolving issues efficiently and within budget Show less



Quantum

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • 2004 - 2009

  TSA III in the Work Group Product Support Department focused on partnering with System Engineers and customers to provide technical support including installation, guidance, breakfix, and analysis of any issues encountered.  Partnered, communicated, and coordinated with field technicians to ensure successful onsite support  Trained new team members on processes, procedures and hardware  Trained Australian techs and India call center on Oracle data base, including process and procedure for day to day operation  Developed an internal web site used as a resource for the department team and management outlining processes and procedures which was expanded for use by other teams in the US, Europe and Australia  Developed internal policy and procedure websites for Enterprise Product Support and 1st level Global Call Handling departments Show less



AT&T Broadband

• Network Surveillance Technician

  • Jan 2000 - Feb 2001

  Network Surveillance Technician responsible for detection, isolation and diagnosis of network and transport faults across multiple technologies including HFC plant, telephony, Internet, optical systems, SONET, MW and ATM facilities ensuring complete resolution of problems.  Selected to test new versions of software in various stages of development, offering clear and insightful descriptions of problems critical to software revision  Isolated problems by analyzing information from network surveillance equipment and diagnostics tools for efficient communication to direct fix organizations  Used Remedy Trouble Ticketing system to accurately document problems, including detection information, diagnostic results, and multiple product correlation, escalation and repair performance information Show less