Experience

ARKK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Services Executive

  • Jan 2022 - Present

• Service Analyst

  • Feb 2021 - Dec 2021

• Product Support Executive

  • Jul 2019 - Feb 2021

  • Assists with customer On-boarding through webinar training sessions and e-Learning.• Ensuring training materials, troubleshooting, FAQ, how-to and tooltips are up to date and correct.• Support and develop In-app guidance ensuring platform is easy to use. • Improve the quality of the customer experience daily.• Responsibility as the first point of contact for customer enquires.• Transform our Support process to a self-serve offering.• Identify potential issues with products through tickets raised. Ensuring that the appropriate department stakeholders are notified. Show less



Leckey

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• New Product Development Administrator

  • Dec 2018 - Jun 2019

  New position within the company to manage budgetary spend for new projects within the Design Team. Worked within weekly sprints to provide weekly/monthly updates on project budget targets, providing feedback to project leads on availability. Managed spend on projects to reconcile with the Finance Team. New position within the company to manage budgetary spend for new projects within the Design Team. Worked within weekly sprints to provide weekly/monthly updates on project budget targets, providing feedback to project leads on availability. Managed spend on projects to reconcile with the Finance Team.



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Administrative Officer

  • Jun 2015 - Sep 2018

  Successfully migrated processes, learning new software packages to impart knowledge to new team members. Investigated referred payments, identifying and quickly resolving complex financial issues for customer transactions. Successfully migrated processes, learning new software packages to impart knowledge to new team members. Investigated referred payments, identifying and quickly resolving complex financial issues for customer transactions.