Experience

Spark Grills

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Experience Manager

  • Oct 2019 - Present



Metalprogetti USA

• United States
• Industrial Automation
• 1 - 100 Employee

• Installer/CS Agent

  • Jan 2016 - Sep 2019

  ● Installations - Install, repair, modify, and relocate customized automation equipment for new and existingcustomers​ ​and​ ​provide​ ​equipment​ ​training​ ​if​ ​required● Technical Support - Conduct day to day remote technical support, training, and customer service for aworldwide​ ​network​ ​of​ ​automation​ ​equipment● Customer Relationship Management - Maintain customer relationships and address 360 degree inquiriesrelated​ ​to​ ​equipment​ ​ownership,​ ​operation,​ ​maintenance​ ​and​ ​upgrades● Project Coordination - Oversee the deployment of field technicians to on-site equipment modifications,upgrades,​ ​overhauls,​ ​and​ ​repairs● Upselling Opportunities - Assess currently deployed systems for potential upgrade and expansionopportunities​ ​in​ ​the​ ​future.



John's Dry Cleaners

• United Kingdom
• 1 - 100 Employee

• Manager, Maintenance Technician, Customer Service Representative

  • Jan 2002 - Jan 2016

  Managed a five store organization and door to door delivery network conducting the processing, transportation,​ ​and​ ​quality​ ​control​ ​of​ ​thousands​ ​of​ ​garments​ ​daily​ ​including:○ Customer​ ​Relationship​ ​management​​ ​-​ ​Resolved​ ​customer​ ​and​ ​employee​ ​complaints○ Inventory​ ​Control​ ​-​ ​​ensured​​ ​the​ ​​fulfillment​ ​of​ ​processing​ ​deadlines​ ​and​ ​locating​ ​of​ ​missing​ ​garments○ Technology Platform Management - Deployed and maintained, internetinfrastructure,​ ​and​ ​video-surveillance​ ​systems, and point of sale software○ Industrial Equipment Upkeep - ​Repaired and maintained ​automated sorting conveyors, automatedbagging​ ​machines,​ delivery​ ​vehicles,​ ​and​ ​heat​ ​seal​ ​presses



Vail Resorts

• United States
• Hospitality
• 700 & Above Employee

• Vacation Coordinator/Travel Agent

  • Oct 2007 - Apr 2008

  ● Communicated​ ​with​ ​customers​ ​to​ ​provide​ ​a​ ​custom​ ​vacation​ ​booking​ ​experience● Booked​ ​transportation,​ ​lodging,​ ​resort​ ​activities,​ ​hospitality​ ​and​ ​equipment​ ​rentals● Resolved​ ​customer​ ​service​ ​issues​ ​such​ ​as​ ​overbooking,​ ​road​ ​closures,​ ​and​ ​weather​ ​related​ ​resort​ ​shutdowns ● Communicated​ ​with​ ​customers​ ​to​ ​provide​ ​a​ ​custom​ ​vacation​ ​booking​ ​experience● Booked​ ​transportation,​ ​lodging,​ ​resort​ ​activities,​ ​hospitality​ ​and​ ​equipment​ ​rentals● Resolved​ ​customer​ ​service​ ​issues​ ​such​ ​as​ ​overbooking,​ ​road​ ​closures,​ ​and​ ​weather​ ​related​ ​resort​ ​shutdowns