Experience

IMD

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• IT Support Engineer

  • Nov 2021 - Present



Swisscom

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• IT - VIP support and User Adoption Specialist

  • Jan 2017 - Oct 2023

  Incident-Management Provide top end support to VIP users (Executive Board + Board of Directors + Assistants) Follow up and escalation management Support on: Computers: Windows 10, MacOS Mobiles devices: iOS, Androïd IP phones: Yealink, Polycom, Alcatel Solutions: Office 365 Organize and support (Teams, Zoom, Skype for business,...) meetings for Nestlé’s top management (ensure proactive and on-site support within or outside business hours Main IT… Show more Incident-Management Provide top end support to VIP users (Executive Board + Board of Directors + Assistants) Follow up and escalation management Support on: Computers: Windows 10, MacOS Mobiles devices: iOS, Androïd IP phones: Yealink, Polycom, Alcatel Solutions: Office 365 Organize and support (Teams, Zoom, Skype for business,...) meetings for Nestlé’s top management (ensure proactive and on-site support within or outside business hours Main IT contact for departments that need a higher level of support/service IT coaching: Organize events with the business based on their specific needs Coach/train receivers on different solutions during team meetings (Office 365, iOS, Nestlé apps,…) Help departments to implement/adopt new solutions, ways of working Show less Incident-Management Provide top end support to VIP users (Executive Board + Board of Directors + Assistants) Follow up and escalation management Support on: Computers: Windows 10, MacOS Mobiles devices: iOS, Androïd IP phones: Yealink, Polycom, Alcatel Solutions: Office 365 Organize and support (Teams, Zoom, Skype for business,...) meetings for Nestlé’s top management (ensure proactive and on-site support within or outside business hours Main IT… Show more Incident-Management Provide top end support to VIP users (Executive Board + Board of Directors + Assistants) Follow up and escalation management Support on: Computers: Windows 10, MacOS Mobiles devices: iOS, Androïd IP phones: Yealink, Polycom, Alcatel Solutions: Office 365 Organize and support (Teams, Zoom, Skype for business,...) meetings for Nestlé’s top management (ensure proactive and on-site support within or outside business hours Main IT contact for departments that need a higher level of support/service IT coaching: Organize events with the business based on their specific needs Coach/train receivers on different solutions during team meetings (Office 365, iOS, Nestlé apps,…) Help departments to implement/adopt new solutions, ways of working Show less



Swisscom SA / ITS SA - Nestlé/Nespresso

• Spécialiste Support - Flexteam

  • Feb 2015 - Jan 2017



Swisscom

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Consultant

  • Apr 2014 - Aug 2014



Banque Raiffeisen Morges Venoge

• Switzerland
• Banking
• 1 - 100 Employee

• Conseiller clientèle

  • Sep 2012 - Jan 2014



Raiffeisen Lausanne

• Epalinges

• Conseiller clientèle

  • Sep 2011 - Nov 2011



Raiffeisen Lausanne-Haute-Broye-Jorat

• Apprenti

  • Aug 2008 - Aug 2011