Experience

Yabie

• Sweden
• Software Development
• 1 - 100 Employee

• Support Manager

  • May 2022 - Present



Zettle by PayPal

• Sweden
• Financial Services
• 200 - 300 Employee

• Escalation and process Manager

  • Mar 2019 - May 2022

• Escalation and Process Specialist

  • Jan 2018 - Mar 2019



King

• Sweden
• Entertainment Providers
• 700 & Above Employee

• Studio Support Lead

  • Mar 2017 - Dec 2017

• Customer Care Lead 2nd Line

  • Feb 2015 - Mar 2017

• Payment Support Specialist

  • Mar 2014 - Feb 2015



Amaya

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Trainer

  • Mar 2010 - Feb 2014

  As a Trainer for Amaya Gaming/Ongame I am responsible for the training of internal employees (Customer Services, Anti Fraud and Payments Department) and the delivery of training to external B2B partners. I have been organizing trainings covering the Amaya Gaming Platform (AGO), poker, casino, regulated markets (New Jersey, Italy, France), IT Service Management (Service Now), anti fraud,... for internal employees and customers like Bwin.Party, Ivy Comptech, Unibet, Bally Technologies… Show more As a Trainer for Amaya Gaming/Ongame I am responsible for the training of internal employees (Customer Services, Anti Fraud and Payments Department) and the delivery of training to external B2B partners. I have been organizing trainings covering the Amaya Gaming Platform (AGO), poker, casino, regulated markets (New Jersey, Italy, France), IT Service Management (Service Now), anti fraud,... for internal employees and customers like Bwin.Party, Ivy Comptech, Unibet, Bally Technologies, Wagerlogic,... to name a few. I have been creating training documentation, manuals and SOP's covering all the above, been responsible for the Quality Analylis of Customer Services employees within Amaya Gaming and have been a stakeholder in many projects like new regulated markets (New Jersey) and a new Gaming Platform (AGO). Show less As a Trainer for Amaya Gaming/Ongame I am responsible for the training of internal employees (Customer Services, Anti Fraud and Payments Department) and the delivery of training to external B2B partners. I have been organizing trainings covering the Amaya Gaming Platform (AGO), poker, casino, regulated markets (New Jersey, Italy, France), IT Service Management (Service Now), anti fraud,... for internal employees and customers like Bwin.Party, Ivy Comptech, Unibet, Bally Technologies… Show more As a Trainer for Amaya Gaming/Ongame I am responsible for the training of internal employees (Customer Services, Anti Fraud and Payments Department) and the delivery of training to external B2B partners. I have been organizing trainings covering the Amaya Gaming Platform (AGO), poker, casino, regulated markets (New Jersey, Italy, France), IT Service Management (Service Now), anti fraud,... for internal employees and customers like Bwin.Party, Ivy Comptech, Unibet, Bally Technologies, Wagerlogic,... to name a few. I have been creating training documentation, manuals and SOP's covering all the above, been responsible for the Quality Analylis of Customer Services employees within Amaya Gaming and have been a stakeholder in many projects like new regulated markets (New Jersey) and a new Gaming Platform (AGO). Show less



bwin

• Austria
• Gambling Facilities and Casinos
• 300 - 400 Employee

• CS Trainer

  • Mar 2010 - Jul 2012

  My main tasks are to train CS employees new software, new projects, new markets,... On top of that I am also responsible for the training and onboarding of new employees.

• 2nd line CS agent

  • May 2008 - Mar 2010

  I am responsible for training CS and Poker Risk employees within Ongame Services. Most of the trainings are related to regulated markets, new products, backoffice tools, poker risk and fraud.



Opticom Group

• Sweden
• Business Consulting and Services
• 1 - 100 Employee

• Market researcher

  • Sep 2007 - May 2008



Club Greece

• Crete, Greece

• Sales representative

  • Jul 2004 - Oct 2005