General Manager

• Dec 2022 - Present

Pre-Opening of Oceans Creek Mauritius. Opening Schedule end of first quarter 2023 Pre-Opening of Oceans Creek Mauritius. Opening Schedule end of first quarter 2023

General Manager

• May 2018 - Dec 2022

General Manager

• Nov 2015 - May 2018

Closed the Blumarine with success and re-brand as TUI Sensimar Lagoon Mauritius. Opened on 15th October 2016 - Successful opening on time . TUI Sensimar Lagoon Mauritius was awarded by TUI Best New Comer for the year 2016 . Implemented new F&B Concept with new Brand Guidelines . Positioned hotel among the top 20 of Trip Advisor . High rating CSQ and Holiday Check Rating . Responsible for leading, planning and strategically managing the annual operating budget by consistently striving to exceed operational forecasts by ensuring adherence to responsible labour and operational expense management . Responsible for achieving budgeted revenue and profit goals, balancing cost with guest satisfaction . Direct the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget . Responsible for fully supporting and leading the revenue management process and culture through to profit maximization for the hotel, restaurant and catering operations . Provide the leadership, guidance and support to the team to ensure the consistent delivery of luxury service and memorable experiences for our Guests. . Act as a role model of our Attitude culture, vision and core values . Responsible for promoting and maintaining an environment where employee engagement, motivation, training and development, compensation and benefits administration are in compliance with brand standards, established labor legislation. . Ensure that departments achieve or exceed guests’ service expectations . Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedural implementation . Follow and implement department policies, procedures and service standards . Implemented HACCP . Awarded Travel Life Gold award (Sustainable development) . Awarded Great Place to work with a staff satisfaction of 86% Show less

Hotel Manager

• May 2012 - Nov 2015

• Restructuring of all Department • Review all SOP and sequence of service of all relevant department • Focus on Guest Experience Index • Reformat the Morning Meeting, the Dash board meeting and the daily operations meeting • Active participation and presentation in the Round Table • Active participation and presentation of the Budget • Implemented the ABC of Housekeeping taking into consideration productivity • Implemented menu engineering, materials control, cost contingency SMART plan • Reviewed all the menus • Rebranded the spa to Explore SPA • Re design of the main bar, Beach Restaurant and Main Restaurant • Implemented the Staff quarterly Award and Four Houses concept for the welfare • Review all the Canteen Menu • Review all Entertainment concept and Program • Implemented new kids policy as per Starwood guidelines and new program • Working closely with the Housekeeping and Maintenance for the Ken-Fix program • Created a new Mice Manual for Banqueting • Constant monitoring on Payroll and Expense • Repositioning the hotel as a 4 star property • Increase of GEI from 6.86 to 8.13 • Implemented Resort Greeter, Have Coffee with your SPG • Implemented Incentives scheme for Up selling – Rooms/ F&B • Create Toque Blanche Event Show less

EAM

• Sep 2010 - May 2012

• Assistant GM • Restructuring of all Department • Direct Reports – Exec Chef, F&B Manager, Front office Manager, Housekeeping Manager, Entertainment Manager • Implementation of SOP, manuals and Job training profile for all Department • Upgrade all Housekeeping amenities and Service • Minimized cost by reviewing all P&L per department and identifying loss of profit items. • Responsible of all Guest Satisfaction and Employee satisfaction • Active participation in the Execom Meetings on new strategies • Active Participation in Revenue and Forecast Meetings • Active participation for Budget presentation • Full Hotel fire evacuation with Success on 9th October 2011 • Relocation of all Employee and Guest with success • Re-design all rooms categories and inventory • Re- design all F&B Outlets • Dealing with Architects and interior design • Constant monitoring on payroll • Implemented All Inclusive package for UK, German and South African Market Show less

Operations Manager

• Jul 2009 - Sep 2010

• Opening the hotel on Brand• Monitoring the Critical Path for the opening• Establish all F&B Concept• Recruitment of young talents to develop within the group• Running the Daily operations• Actively participating in Budget, Revenue and Forecast• Direct Reports – Room Division Manager, F&B Manager, Exec Chef, Spa Manager, Director of Engineering, IT Manager• Responsible of all Guest Satisfaction and Employee satisfaction• Positioning the Hotel as number 1 in business hotel in Mauritius Show less

F&B Manager

• Sep 2008 - Jul 2009

• Opening the hotel on Brand for the F&B department• Monitoring the Critical Path for the opening• Establish all F&B Concept• Recruitment of young talents to develop within the group• Running the Daily operations of the F&B • Actively participating in Budget, Revenue and Forecast• Responsible of all Guest Satisfaction and Employee satisfaction

F&B Manager

• Aug 2007 - Aug 2008

• Establish all F&B concept. • Establish In Residence dining with Chef in the residence kitchen • Direct reports – Exec Chef, Entertainment Manager, Head Butler • Interaction with guests and owners to be able to establish their likes and dislike • Recruiting the right people for the right position. • OS&E purchasing • Establish all F&B concept. • Establish In Residence dining with Chef in the residence kitchen • Direct reports – Exec Chef, Entertainment Manager, Head Butler • Interaction with guests and owners to be able to establish their likes and dislike • Recruiting the right people for the right position. • OS&E purchasing

F&B Manager

• Sep 2005 - Aug 2007

• Restructuring of the F&B Department • Direct Report – Entertainment Manager, and all F&B Outlets Manager • Monitoring and Maintaining F&B Cost as per budget • Introduced culinary events with Master Chef de France – Nicolas Baube. • Responsible for the Guest satisfaction and Staff satisfaction within expected target • Control on all F&B equipment • Train staff on Revenue Maximization • Develop a MICE manual for Sales and Marketing • Restructuring of the F&B Department • Direct Report – Entertainment Manager, and all F&B Outlets Manager • Monitoring and Maintaining F&B Cost as per budget • Introduced culinary events with Master Chef de France – Nicolas Baube. • Responsible for the Guest satisfaction and Staff satisfaction within expected target • Control on all F&B equipment • Train staff on Revenue Maximization • Develop a MICE manual for Sales and Marketing

Ast F&B Manager

• Aug 2004 - Sep 2005

• Establish all F&B concept with F&B Manager • Recruitment of all F&B staff • Establish Special promotion • Maintaining the Beverage and Cellar cost as per budget. • Running the daily Operation of the department • In charge of Guest satisfaction and Staff satisfaction within the department • Establish all F&B concept with F&B Manager • Recruitment of all F&B staff • Establish Special promotion • Maintaining the Beverage and Cellar cost as per budget. • Running the daily Operation of the department • In charge of Guest satisfaction and Staff satisfaction within the department

Trainee

• 1997 - 1998

Trainee in Rooms and Finance Trainee in Rooms and Finance