Division Manager

• Jan 2021 - Present

Unit Manager

• Feb 2020 - Jan 2021

Site Manager WCCS Stewardship Event Responce Team

• Sep 2017 - Feb 2020

Independent Insurance Adjuster Inside Catastrophe Property Claims

• Apr 2016 - Dec 2018

Catastrophe

Insurance Adjuster

• Jan 2011 - Feb 2017

Total Loss Claims Adjuster

• Aug 2015 - Dec 2015

Team Manager

• Nov 2014 - Aug 2015

• Established & communicated performance standards & objectives, conducted performance appraisals. • Kept staff informed of current problems, changes, & new developments in the department & company by conducting periodic meetings. • Monitored operations, staff & recommended, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources. • Reported on productivity trends, & recommended & implemented… Show more • Established & communicated performance standards & objectives, conducted performance appraisals. • Kept staff informed of current problems, changes, & new developments in the department & company by conducting periodic meetings. • Monitored operations, staff & recommended, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources. • Reported on productivity trends, & recommended & implemented changes on an ongoing basis to improve productivity. • Reviewed files on a periodic basis to determine accuracy & completeness &, if required, issued directives for further investigation, evaluation, negotiation, contributions from other parties, subrogation, arbitration and contact with legal channels. • Monitored the accuracy, completeness, & the appropriateness of billing (e.g. legal, medical, appraisal) when reviewing claim files. • Provided the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverages, & settlement techniques. • Organized workflows of the Focus System & Claim Workstation to provide maximum productivity. • Assisted in the training and development of new Claim Training Managers. • Ensured staff is in compliance with vendor, state and federal compliance. • Responsible for ensuring that all adjusters were properly licensed in the states they were assigned to work. •Weekly invoicing of up to 25 adjusters for billing of contracted vendor.

Trainer

• May 2014 - Nov 2014

Responsible for the training of Independent insurance adjusters to handle auto liability claims for multiple states. Point of contact for up to 25 claim representatives: • Assist with basic and complex claim handling questions; • Review claim files to ensure quality and procedural guidelines are followed

Insurance Adjuster Auto Liability

• Aug 2013 - May 2014

Insurance Adjuster Catastrophe Auto Total Loss

• Apr 2013 - Aug 2013

Claims Adjuster Auto Liability

• Jul 2012 - Dec 2012

Claims Adjuster

• Aug 2011 - Nov 2011

Fire

Supervisor

• Feb 2017 - Dec 2017

Independent Insurance Adjuster Property

• May 2017 - Sep 2017

Property Claims Adjuster Property Claims Adjuster

Supervisor

• Mar 2005 - Dec 2007

Responsible for 8-10 workers involved in maintaining erosion control standards set by the state of Virginia. Responsible for 8-10 workers involved in maintaining erosion control standards set by the state of Virginia.

Manager Residential Division

• Apr 2002 - Feb 2005

Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing. Training of new personnel for a variety of duties that involved inspections and project managing of residential and commercial… Show more Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing. Training of new personnel for a variety of duties that involved inspections and project managing of residential and commercial construction projects. Show less Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing. Training of new personnel for a variety of duties that involved inspections and project managing of residential and commercial… Show more Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing. Training of new personnel for a variety of duties that involved inspections and project managing of residential and commercial construction projects. Show less

Director of Residential Services

• Apr 2000 - Apr 2002

Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing. Coordinate the daily operations of the companies residential department. Supervise field inspectors for 3rd party residential building inspections. Responsible for scheduling of 3rd party residential inspections, laboratory testing of soils and construction materials testing for compliance of state and county regulations. Responsible for invoicing and monthly billing.

Civil Engineering Technician

• Mar 1997 - Apr 2000