Account Manager

• Jan 2023 - Present

Major Accounts Representative

• 2013 - Present

Generate over $4 million in revenues annually while overseeing account level P&L identifying AV solutions to solve client issues for 55 customers. Key accounts currently include a simulation company in Ann Arbor, Polaris, CHS, Mindtree, Agribank, Medtronic, General Mills, Pentair and the University of Minnesota.* Achieved 120% to target for FY 2020 through partnering closely with existing customers on identifying product solutions and by leveraging robust network. * Exceeded sales targets consistently attaining 118% of goals, on average, by promoting a fun, hard-working, disciplined work environment.* Lead full-spectrum solution delivery including organizing and guiding internal technical resources, providing pre-sales support, structuring face-to-face client meetings, estimating solutions and coordinating team selling activities.* Increase new business opportunities within existing customer base by researching industry trends, leveraging market relationships and engaging with customers. Show less

Director - E-commerce Sales

• 2000 - 2013

Promoted to lead the e-commerce sales efforts building the strategy, infrastructure and implementation plan from scratch with limited resources, budget and support. Directed the efforts of a team of five producing up to $8 million in revenues annually and healthy margins.* Grew the e-commerce channel from zero to $1 million in revenues within the first year of launch by working tirelessly to connect with customers personally to introduce them to the site and by offering a generous, no-fault return policy. Site generated $8 million in revenues annually.* Increased sales $1 million in the first year and consistently had double digit growth over the next 10 years.* Augmented national brand awareness and site traffic through launching multiple sites with unique pages and user-friendly navigation turning new visitors into loyal customers. Analyzed SEO to continually attract new users to the sites. Show less

Sales Support Representative

• 1998 - 2000

Expanded customer base by contacting hundreds of potential customers to establish introductions for the direct sales team. Key accounts included National Car Rental and the State of Minnesota.* Increased customer satisfaction through analyzing and communicating accurate inventory levels and confirming product costs with purchasing.

Sales Representative

• Jan 2022 - Jan 2023

Manager - Operation

• 1995 - 1998

Managed a team of 40 in delivering outstanding customer experiences at a bustling Chili’s restaurant. Analyzed restaurant P&Ls, managed inventory and budgets, oversaw staffing levels and schedules, reviewed performance and provided feedback, trained new hires and oversaw all hiring and separations. * Ensured customer and staff safety during a tornado touchdown by calmly communicating and deploying emergency procedures until the threat subsided. Managed a team of 40 in delivering outstanding customer experiences at a bustling Chili’s restaurant. Analyzed restaurant P&Ls, managed inventory and budgets, oversaw staffing levels and schedules, reviewed performance and provided feedback, trained new hires and oversaw all hiring and separations. * Ensured customer and staff safety during a tornado touchdown by calmly communicating and deploying emergency procedures until the threat subsided.