Vincent Bernard

Sellers Operations Excellence Analyst at ManoMano
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Contact Information
us****@****om
(386) 825-5501
Location
France, FR
Languages
  • Français Native or bilingual proficiency
  • Anglais Full professional proficiency
  • Espagnol Limited working proficiency

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Pierre Bourbon

Pour avoir eu la chance de travailler avec Vincent sur son projet de création de jeu vidéo indépendant, j'ai découvert quelqu'un de passionné par ce qu'il entreprend et impliqué dans tous ses projets. En effet, c'est une connaissance de longue date. J'ai pu suivre son parcours et inversement. Vincent est toujours plein d'idées mais sait peser le pour et le contre pour ne pas aller trop vite et prendre les bonnes décisions. Lors de cette expérience que j'ai pu avoir dans la gestion de projet avec lui (marketing & communication advices), j'ai n'ai pu que confirmer mon premier avis : Vincent est quelqu'un de sérieux dans ses projets et doté d'un très bon relationnel ce qui lui permet de trouver les bonnes personnes au bon moment et de nouer des relations de travail fortes.

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Experience

    • France
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sellers Operations Excellence Analyst
      • Feb 2022 - Present

      Quality Process Operational Excellence: - Implement Quality Mechanisms to ensure adoption (metrics monitoring, ad-hoc alerts owners coaching…) - Continuous Process Improvement : SOP formalization & fine-tuning - Back-up operational tasks of PM Process Efficiency - New training program and materials creation and delivery

    • Sellers Operations Manager
      • Oct 2020 - Feb 2022

      Seller Portfolio Management (Technical & Quality coaching). Training/Mentoring/Coaching of agents. Project management. Interviewing potential candidates.

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Multimedia Producer
      • Oct 2019 - Oct 2020

      Video/Photo creation for internal Customers. Understanding Customers needs, creating a roadmap, video shooting, video editing. Working on DaVinci Resolve 16 & Capture One Pro.

    • Apple Media Product Advisor
      • Sep 2017 - Oct 2019

      Customer support in French and English (billing, account and technical issues). Mentoring and training new advisors. Initiating several projects like SOP/internal tools improvement. AppleCare Excellence Award 2018 Winner (based on KPIs like CSAT).

  • Wild Cat Games
    • Grenoble, Auvergne-Rhône-Alpes, France
    • Project Manager
      • Oct 2016 - Aug 2017

      Game Designer in my own game studio. Creating a Roadmap, Level Design, working with Blueprint Visual Scripting (Unreal Engine). Game Designer in my own game studio. Creating a Roadmap, Level Design, working with Blueprint Visual Scripting (Unreal Engine).

    • Ireland
    • Travel Arrangements
    • 1 - 100 Employee
    • Welcome Team
      • Dec 2015 - Jun 2016

      Managing Customers data (rent/unpaid rent, important personal data). Training of new Team Members. Constantly providing feedback on the tools and SOP. Taking part of the recruitment process. Managing Customers data (rent/unpaid rent, important personal data). Training of new Team Members. Constantly providing feedback on the tools and SOP. Taking part of the recruitment process.

  • Opsis
    • Roche-la-Molière, Auvergne-Rhône-Alpes, France
    • Projectionist
      • Sep 2014 - Jun 2015

      In charge of the movie theater (Welcoming People, managing content, technical support during the projections.) In charge of the movie theater (Welcoming People, managing content, technical support during the projections.)

    • Assistant realisateur
      • Sep 2013 - Jun 2014

Education

  • Université Lumière (Lyon II)
    Licence Arts du Spectacle Image, Arts du Spectacle Image
    2013 - 2015
  • CinéMédiaSup
    Cinéma & Journalisme

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