System Support Specialist

• Feb 2023 - Present

Help Desk Analyst

• Feb 2022 - Mar 2023

Assisted Sales Associate

• Jun 2020 - Dec 2021

Responsible for managing sales from start to close regarding Microsoft SaaS products such as Microsoft 365, Power Platform, Project, Visio and Intune as well as Microsoft Surface products to small and medium business customers.• Creating relationships from leads to guide them from start to purchase. • Engaging customers to discover needs and pain points to be turned into opportunities for Microsoft solutions such as Microsoft SaaS and hardware.• Collaborating with associates and Microsoft Partners across the U.S. in finding solutions or opportunities for further training and support. • Collaborated with supervisor to create selling strategies.• Supplied constructive feedback/solutions to improve employee workflow efficiency. • Used all tools available to research possible solutions to address customers pain points and or issues. • Provided guidance to IT Admins on deploying Microsoft 365, Power Platform, Project, Visio, Azure AD, Exchange and Intune solutions based off customer environments.• Provided high level presentations or feature demos to small and medium sized business owners or IT admins• Collaborated with fellow associates and Microsoft Partners across the U.S. in finding solutions ranging from training, support or procurement.• Leverage various technologies to meet with clients virtually via Microsoft Teams, Zoom, call or email.

Product Advisor

• Nov 2016 - Jun 2020

Selling Microsoft SaaS and hardware solutions for SMB and consumers. Executed high level workshops for SMB and enterprise customers regarding Microsoft's communication and productivity software.• Deployed and managed devices for customer facing use in a store environment. Troubleshooting devices when needed due to virus, hard drive failure, driver failure, corrupt OS, imaging, or OS upgrading. • Enterprise level trainings to Christiana Care employees on a weekly basis after adopting Windows 10 and Microsoft 365 which includes: Teams, Outlook, SharePoint, OneDrive, Excel, PowerPoint and OneNote. • Personal trainings, device setup, software walk through, account setup with new and existing commercial or consumer customers.• Trained fellow associates on new device or software features

Samsung Experience Expert

• Jun 2014 - Jul 2016