Campaign Manager

• Aug 2022 - Present

Senior Associate

• Jan 2021 - Jun 2022

• I proactively serviced and supported our contractor/supplier clients, participated in sales and marketing projects, fielded incoming calls and inquiries, and troubleshot problems.• Retained 100% of clients through use of contractor management SaaS system• Built and nurtured client relationships by establishing trust and making sure their concerns were addressed• Promoted retention by selling more tools so that clients’ businesses increasingly relied on our SaaS over time • Managed 10 Midstream clients and retained all contracts Show less

Business Development Associate

• Sep 2019 - Jan 2021

• Proactively serviced and supported contractors• Conducted training on company products via phone, web based and face-to-face meetings• Participated in the implementation of sales and marketing projects• Contributed process improvement content to internal reference materials within Salesforce Knowledge Base • Assisted with critical CRM system testing activities for a successful transition of customer data from Siebel to Salesforce• Provided customer sales and service support to more than 73,000 contractors to ensure best possible software fit• Addressed contractor inquiries and problems regarding product usability, price, and/or client requirements• Reached average level of 20 customer service calls daily and achieved 95% supervisor quality rating• Reached average level of 40 live chats daily, often multitasking 3 chats at once while maintaining quality rating• Consistently exceeded customer service call and live chat expectations• Increased subscription renewals by obtaining payments from outstanding invoices resulting in increased company revenue Show less

Seasonal Tour Guide

• Jun 2016 - Jul 2019

Ensured an enjoyable and enlightening experience while leading groups of guests through the official visitor center of the Lyndon B. Johnson Space Center-the National Aeronautics and Space Administration's center for human spaceflight activities—located in Houston, Texas. Ensured an enjoyable and enlightening experience while leading groups of guests through the official visitor center of the Lyndon B. Johnson Space Center-the National Aeronautics and Space Administration's center for human spaceflight activities—located in Houston, Texas.

Land Analyst Intern

• May 2018 - Aug 2018

Analyzed and setup leases and contracts in the Tobin Land System; Performed internal due diligence on contracts and wells to assist the Land Professional in preparation of acquisitions; Collaborated with Division Order Analyst to provide necessary documentation for accurate Division Order maintenance Analyzed and setup leases and contracts in the Tobin Land System; Performed internal due diligence on contracts and wells to assist the Land Professional in preparation of acquisitions; Collaborated with Division Order Analyst to provide necessary documentation for accurate Division Order maintenance

Sales Associate

• Dec 2015 - Jan 2016

Meeting and making connections with customers; maintaining selling floor presentations; achieving personal sales goals and Star Reward goals; handling all sales in a professional manner; regular, dependable attendance and punctuality. Meeting and making connections with customers; maintaining selling floor presentations; achieving personal sales goals and Star Reward goals; handling all sales in a professional manner; regular, dependable attendance and punctuality.

Eagle Scout

• Jan 2010 - Mar 2015

Kept camping, cooking, and service project equipment organized resulting in a cleaner and more efficient storage unit Kept camping, cooking, and service project equipment organized resulting in a cleaner and more efficient storage unit